Toyota of Lancaster

Toyota of Lancaster responded

Thank you for sharing your experience! We’re so glad Max was able to step in and assist you, especially during what can be a stressful situation when your vehicle arrives by tow. We appreciate your understanding regarding the initial communication, and we’re happy to hear Max kept you informed throughout the process, explained each step clearly, and helped make the experience easier. Providing updates and keeping our guests informed is an important part of our service. Thank you for choosing us, and we look forward to assisting you again in the future!

Toyota of Lancaster responded

Thank you for sharing your feedback. We’re sorry to hear that your visit did not meet your expectations and that you were not kept informed about your vehicle’s location after service. Clear communication and making sure our guests feel taken care of are very important to us. We appreciate you bringing this to our attention.

Toyota of Lancaster responded

Thank you for sharing your feedback. We apologize that the details of your service and the vehicle inspection points were not clearly explained during your visit. We understand how important it is to know what was completed and what was checked on your vehicle. We appreciate you bringing this to our attention and will use your comments as an opportunity to improve our communication. We hope to have the chance to provide you with a better experience on your next visit.

Toyota of Lancaster responded

Thank you for taking the time to share your experience! We're delighted to hear that you were warmly welcomed by our team, kept informed throughout your visit, and that your vehicle was ready even sooner than expected. Providing efficient service and clear communication is always our goal, and we're glad we could deliver that for you. We truly appreciate your kind words and look forward to serving you again at your next visit!

Toyota of Lancaster responded

Thank you for your wonderful review! We're so glad to hear you consistently have a great experience with our dealership. Providing professional, reliable service is what we strive for, and we're grateful for your kind words about our team. We truly appreciate your continued trust and look forward to seeing you again at your next visit!

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We are sorry to hear that your vehicle did not meet your expectations when it was returned. Our goal is always to provide quality workmanship, and we regret that this was not your experience. We would appreciate the opportunity to inspect your concerns and address them. Please contact our Service Manager at your earliest convenience so we can review the work with you and work toward a resolution. Your satisfaction is important to us, and we value the opportunity to make things right.

Toyota of Lancaster responded

Thank you for sharing your experience! We're happy to hear Mike was a pleasure to work with and that he did everything he could to assist you. We understand that repair costs can sometimes be unexpected, and we appreciate your recognition of Mike's efforts to help and provide the best possible service. Thank you for choosing us, and we look forward to serving you again in the future.

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize that your visit took longer than expected and that you weren't kept informed throughout the process. We understand how important clear communication is, especially during routine service. We do appreciate your recognition that our team worked to make things right by adjusting your bill, and we'll use your comments as an opportunity to improve both our communication and overall service experience. We hope to have the chance to provide you with a smoother visit next time.

Toyota of Lancaster responded

Thank you for taking the time to share your experience. We're glad to hear your vehicle was taken care of, but we're very sorry to learn that the communication during your visit did not meet your expectations. We understand how frustrating unexpected delays can be, especially when you have important commitments and a busy schedule. Clear and timely communication is something we strive to provide, and we regret that this was not your experience. Your feedback is valuable and will be shared with our team as we continue working to improve our customer service. We appreciate you bringing this to our attention and hope you'll give us the opportunity to provide you with a much better experience in the future.

Toyota of Lancaster responded

Thank you for your thoughtful review! We're delighted to hear you found our service department to be professional, organized, and efficient. We also appreciate your honest feedback regarding pricing, and we're grateful that you feel the quality of service made it worthwhile. Thank you for choosing us, and we look forward to providing you with another excellent experience at your next visit!