Erick Bravo

Toyota of Lancaster responded

We apologize that your experience at Toyota of Lancaster did not meet your expectations. We strive to provide friendly, professional service and clear, consistent information to every customer. We're sorry you felt rushed during your visit and received conflicting information regarding the Toyota app. Your feedback is important to us, and we will share your concerns with our team to help improve both customer service and communication. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your outstanding review and continued loyalty to Toyota of Lancaster! We're thrilled to hear that we consistently meet your expectations. Your trust means a great deal to our team, and we look forward to welcoming you back for many more excellent experiences. Thank you for choosing Toyota of Lancaster!

Toyota of Lancaster responded

We’re sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when you are looking for assistance and feel that your concerns are not receiving the attention they deserve. We also apologize if our Parts Department appeared distracted or unavailable during your visit. Regardless of the day of the week, we want our customers to feel welcomed and receive attentive, professional assistance. We appreciate you bringing this to our attention and will share your feedback with our team and management.

Toyota of Lancaster responded

We’re sorry for the frustration regarding the coupon. We understand how disappointing it can be when you expect a discount to apply and then learn that there are limitations in the offer. While Lexus is part of the Toyota family, our service coupons have specific terms and limitations regarding when and to which vehicles or services they can be applied. These restrictions are outlined in the coupon’s fine print and must be followed when processing the offer. We appreciate your feedback regarding the readability of the terms and will share your comments with our team. We value your business and hope we have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your great review! We’re happy to hear your service was completed in less than an hour and that Erick was helpful throughout your visit. We truly appreciate your business and look forward to serving you again!

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear our team communicated with you clearly and provided the details you needed regarding the service for your truck. We appreciate your business and look forward to assisting you again!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re glad to hear your service experience was smooth and that our team was friendly and straightforward throughout your visit. We truly appreciate your trust and look forward to welcoming you and your vehicle back in the future!

Toyota of Lancaster responded

We’re sorry to hear that you were disappointed with your recent visit. Our technicians inspect the vehicle’s fluid levels as part of the service process, and fluid levels are addressed as needed based on the vehicle’s condition and service recommendations. We understand your concern and would be happy to review the repair order and the services performed to better understand what occurred. We appreciate your feedback and the opportunity to address your concerns.

Toyota of Lancaster responded

Thank you for your review! We’re glad to hear your new vehicle’s first maintenance service was completed in a timely manner. We appreciate you choosing Toyota of Lancaster and look forward to assisting you with your future maintenance needs!

Toyota of Lancaster responded

Thank you for your kind feedback! We’re glad to hear that our team takes the time to ensure everything is working properly and that your vehicle receives the care and attention it deserves. We truly appreciate your business and look forward to keeping your vehicle running at its best!