Erick Bravo

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your fantastic review! We’re so happy to hear that Eric has earned your trust and provided you with such a positive service experience. Having a service advisor who is knowledgeable, dependable, and truly cares about our guests and their vehicles makes all the difference. We’ll be sure to share your kind words with Eric. Thank you for choosing Toyota of Lancaster. We appreciate your loyalty and look forward to continuing to take great care of you and your vehicle!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!

Toyota of Lancaster responded

Thank you for your kind review! We're so glad to hear everything went great and that you had an overall positive experience. It's wonderful to know you received great service from our polite and friendly team. We truly appreciate your support and look forward to seeing you again at your next visit!

Toyota of Lancaster responded

Thank you for taking the time to share your experience! We're delighted to hear that you were warmly welcomed by our team, kept informed throughout your visit, and that your vehicle was ready even sooner than expected. Providing efficient service and clear communication is always our goal, and we're glad we could deliver that for you. We truly appreciate your kind words and look forward to serving you again at your next visit!

Toyota of Lancaster responded

Thank you for your wonderful review! We're so glad to hear you consistently have a great experience with our dealership. Providing professional, reliable service is what we strive for, and we're grateful for your kind words about our team. We truly appreciate your continued trust and look forward to seeing you again at your next visit!

Toyota of Lancaster responded

Thank you for sharing your concerns. We understand your frustration regarding your warranty coverage and the recommended repairs. Warranty decisions are determined based on the manufacturer’s guidelines and the condition of the vehicle at the time of inspection, including any modifications or factors that may affect coverage. Our team follows Toyota’s warranty procedures and does not make decisions to deny coverage without review of the vehicle and applicable guidelines. We would appreciate the opportunity to further discuss your concerns and review the details of your visit with you. Please contact our Service Department so we can better understand your experience and address any questions you may have. We value the opportunity to assist you.

Toyota of Lancaster responded

Thank you for your kind review! We're happy to hear that our team provided professional service and that your vehicle was completed quickly with minimal wait time. We truly appreciate your business and look forward to serving you again at your next visit.

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!