Erick Bravo

Toyota of Lancaster responded

Thank you for the wonderful review! We are delighted to hear that your service advisor provided knowledgeable, professional, and courteous assistance. We're glad our team was able to help resolve the issue with your Toyota Sequoia. Your satisfaction is very important to us, and we truly appreciate you choosing Toyota of Lancaster. We look forward to serving you again!

Toyota of Lancaster responded

Thank you for your kind review! We’re happy to hear our team was friendly, helpful, and able to answer all your questions. We also appreciate you noticing our clean and welcoming dealership. At Toyota of Lancaster, we strive to make every visit comfortable and enjoyable for our customers. Thank you for your support, and we look forward to seeing you again!

Toyota of Lancaster responded

Thank you for your amazing review and recommendation! We’re thrilled to hear that Erick Bravo provided you with excellent service, keeping you informed while demonstrating professionalism and knowledge throughout your visit. We’ll be sure to share your kind words with Erick. Your trust and willingness to recommend your friends to Toyota of Lancaster mean so much to us. We look forward to continuing to provide you, your friends, and your family with exceptional service!

Toyota of Lancaster responded

Thank you for your wonderful review! We’re happy to hear that your service visits are consistently quick and that Erick Bravo continues to provide you with amazing service. We’ll be sure to share your kind words with Erick. We truly appreciate your continued trust in Toyota of Lancaster and look forward to taking great care of you and your vehicle for years to come!

Toyota of Lancaster responded

Thank you for the great review! We’re happy to hear our service team was thorough in checking your vehicle and confirming there were no underlying electrical issues. We’re glad the solution was a simple key fob battery replacement and that we could provide you with peace of mind. We appreciate your trust in Toyota of Lancaster and look forward to assisting you again!

Toyota of Lancaster responded

Thank you for your continued loyalty to Toyota of Lancaster! We’re delighted to hear that Mr. Bravo has consistently provided you with helpful and attentive service over the past five years. We truly value your trust in our team and will be sure to share your kind words with him. Thank you for choosing us for your vehicle’s service needs, and we look forward to assisting you for many more years to come!

Toyota of Lancaster responded

Thank you for your kind words! We’re happy to hear that our team made you feel comfortable, respected, and well cared for throughout your experience. We believe every customer deserves to be treated with honesty, respect, and professionalism. We truly appreciate your feedback and look forward to serving you again at Toyota of Lancaster!

Toyota of Lancaster responded

We apologize that your experience at Toyota of Lancaster did not meet your expectations. We strive to provide friendly, professional service and clear, consistent information to every customer. We're sorry you felt rushed during your visit and received conflicting information regarding the Toyota app. Your feedback is important to us, and we will share your concerns with our team to help improve both customer service and communication. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your outstanding review and continued loyalty to Toyota of Lancaster! We're thrilled to hear that we consistently meet your expectations. Your trust means a great deal to our team, and we look forward to welcoming you back for many more excellent experiences. Thank you for choosing Toyota of Lancaster!

Toyota of Lancaster responded

We’re sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when you are looking for assistance and feel that your concerns are not receiving the attention they deserve. We also apologize if our Parts Department appeared distracted or unavailable during your visit. Regardless of the day of the week, we want our customers to feel welcomed and receive attentive, professional assistance. We appreciate you bringing this to our attention and will share your feedback with our team and management.