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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews

3,947 Reviews of Toyota of Lancaster - Service Center

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December 31, 2023

My flat tire light was sometime on or sometime off. So I brought it there then change battery then change flat tire gauge. But there is still same problem on later disappear repeatedly. More

by samstool
Recommend Dealer
No
Jan 02, 2024 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value your busness and would like to thank you for bringing this to our attention. Please reach out to me at (661) 952-2103

December 29, 2023

Excellent service and a quick turn around with my car. The staff is very friendly More

by SLP_NANCYL@YAHOO.COM
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Dec 29, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

December 29, 2023

excellent and professional service I wouldn't change the service I receive from Toyota and the professionalism of my advisor Kiara for anything. More

by Reyangel.lc
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kiara Santos
Dec 29, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

December 29, 2023

Tried to charge me for services that I already pay for in my monthly car payment which should already show on file. My display screen keep going out and that was not fixed I still have the problem. More

by angelabrown19.ab
Recommend Dealer
No
Dec 29, 2023 -

Toyota of Lancaster responded

We are sorry to hear that you were not satisfied with the service performed. We strive to provide the best quality service to our customers, and we apologize for any inconvenience that you may have experienced. Please feel free to reach out to me at (661) 952-2103

December 29, 2023

Everything perfect Everything at Toyota of Lancaster was perfect the service was good and Douglas Velasco did a perfect Job More

by LEONLUPE1962
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Dec 29, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

December 29, 2023

Quick and easy to the point. Engaged in small conversation during downtime and informed me of the process and expected wait time involved for the work to be done More

by locos131
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Dec 29, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 29, 2023

Nice everything went according to plan I took 3 cars in for service that day all went smoothly More

by ATHENAISGREAT
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
Dec 29, 2023 -

Toyota of Lancaster responded

We're so happy to hear you had a great experience. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon

December 29, 2023

Hi my name is Gio, I'm good how are you Hello my name is Giovanny, I like desert, and am very active, great services, goodbye More

by giovannyperez77
Recommend Dealer
Yes
Employees Worked With
Dot know
Dec 29, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

December 29, 2023

very bad experience pay for something that broke down in my car It didn't seem fair to me More

by hdtrucking1
Recommend Dealer
No
Employees Worked With
Idlk
Dec 29, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value your business and feel free to contact me at (661) 952-2103

December 29, 2023

Good It was fine. Please stop texting. One two three four five six seven eight. More

by JOJO4341
Recommend Dealer
Yes
Dec 29, 2023 -

Toyota of Lancaster responded

We appreciate your time and we value our customers' opinions and would like to thank you for bringing this to our attention.

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