Kiara Santos

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Gracias por compartir su experiencia. Nos alegra saber que recibió un servicio profesional y que nuestro equipo se tomó el tiempo para explicarle claramente todos los detalles relacionados con el diagnóstico, los problemas encontrados y las posibles soluciones. La comunicación y la transparencia son muy importantes para nosotros. Agradecemos su confianza en Toyota of Lancaster y esperamos poder atenderle nuevamente en el futuro.

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!

Toyota of Lancaster responded

¡Muchas gracias por su comentario! Nos alegra saber que ha recibido un muy buen servicio y que nuestro equipo ha sido amable con usted. Es un honor que siga confiando en Toyota of Lancaster para el mantenimiento de su vehículo. Agradecemos sinceramente su lealtad y confianza. Esperamos seguir brindándole un excelente servicio en cada visita. ¡Gracias por elegirnos!

Toyota of Lancaster responded

Thank you for your kind words and trust in our dealership! We’re thrilled to hear you had an excellent experience with our service department. Our team is always here to help and appreciates your recommendation. We look forward to continuing to assist you with all of your vehicle needs.

Toyota of Lancaster responded

We’re sorry to hear about your experience with our parts department. Providing courteous and attentive customer service is very important to us, and we regret that we did not meet your expectations during your visit. Your feedback regarding professionalism and attentiveness has been shared with our management team so it can be addressed internally. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for the kind words and recommendation! We’re happy to hear that our team was pleasant, informative, and patient throughout your visit. Providing a helpful and comfortable service experience is very important to us, and we truly appreciate your support. We look forward to assisting you again in the future!

Toyota of Lancaster responded

Thank you for your wonderful review! We’re so happy to hear that you can count on us whenever you need assistance. It’s great to know you love your Toyota RAV4, and we truly appreciate your continued trust and support. We look forward to being here for you for many years to come!

Toyota of Lancaster responded

Thank you for your review! We’re glad our location and extended hours were convenient for your schedule while you’re working nearby. We appreciate you choosing us and hope to continue being a reliable option whenever you need service. Safe travels, and we look forward to assisting you again!

Toyota of Lancaster responded

Thank you for your feedback. We understand that your first visit can feel a bit confusing, and we’re glad to hear our team was kind and able to help guide you through the process. We appreciate you choosing us and look forward to making your next visit even smoother.