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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,947 Reviews
Call Service Center (661) 948-0731

3,947 Reviews of Toyota of Lancaster - Service Center

Sort by
December 27, 2023

Fine That's all you get, just Fine, here are eight more words to get 14 More

by jcusick0
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
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Dec 27, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 27, 2023

Vehicle was forgotten about. Advisors lack communication. Gus lacks customer service skills. If we didn't purchase the extended warranty through you we would definitely be going More

by D.E.TURNER69
Recommend Dealer
No
Employees Worked With
Gregory and Gus
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Jul 15, 2024 -

Toyota of Lancaster responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

December 26, 2023

No Never fixed concerns with my vehicle. Everything I came in. I addressed it and the manager didn't do nothing. More

by EVELYN.ESCOBAR39
Recommend Dealer
No
Employees Worked With
Ni
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Dec 26, 2023 -

Toyota of Lancaster responded

I'm sorry to hear you feel your issues weren't addressed. I'd like the opportunity to look into things for you to help resolve your issue or concern. You can reach me at (661) 952-2103.

December 26, 2023

Good service good communication The seller Ricardo was very nice he answered all questions asked showed us how the vehicle works and how it was an excellent experience More

by XXMANOLOXX15
Recommend Dealer
Yes
Employees Worked With
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Larios
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Dec 26, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Ricardo receives the recognition he deserves. Thank you again and have a great day!

December 26, 2023

Not interested in helping me with a financing truck N/A Not good experience N/A N/A More

by RUANO.MARVIN
Recommend Dealer
No
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Dec 26, 2023 -

Toyota of Lancaster responded

I'm sorry to hear we weren't able to help you out in financing a vehicle. There are many factors involved such as credit, income, etc. Let me know if you'd like to discuss further. You can reach me at (661) 952-2103

December 26, 2023

Excellent They're doing so well good job Amazing They're Excellent job everyone time On time More

by karzouman.ian
Recommend Dealer
Yes
Employees Worked With
Oil services?
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Dec 26, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

December 26, 2023

Scheduled maintenance Excellent results. Fast service. Excellent customer service. My dealings with Toyota of Lancaster would allow me to recommend to a friend. More

by gregbnice
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
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Dec 26, 2023 -

Toyota of Lancaster responded

We appreciate your 5-star review. We are thankful for your recommendation of our dealership. Thank you for sharing your rating with us and the community.

December 26, 2023

Great ? ? Great service n very nice with me Great service! Nice people very helpful n I was very content More

by Cynthiafigueroa612
Recommend Dealer
Yes
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Dec 26, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review. We're glad to hear that you had a good experience! We'll be sure to share your kind review with our staff.

December 26, 2023

Great to work with. Annie was very patient with me and did all she could to answer any questions I had. More

by MDJCENT
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Annie Vodegel
Report | Print
Dec 26, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

December 26, 2023

I had a intermittent slow leak in L/R tire. You guys said you rotated the tires. However, 2 days later slow leak was back- STILL L/R TIRE! Thanks for NOTHING. More

by SAM93505
Recommend Dealer
No
Report | Print
Dec 26, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. Please let me know if you'd like to bring your vehicle back into the dealership to have a better look at the tires.

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