Melissa Larios

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re delighted to hear that you had a great experience with our team and that all of your questions were answered. Providing knowledgeable, transparent, and helpful service is always our goal. We truly appreciate your recommendation and your support. Thank you for choosing Toyota of Lancaster, and we look forward to serving you again in the future!

Toyota of Lancaster responded

Thank you for sharing your feedback. We are sorry to hear that your visit left you feeling overlooked and frustrated. Providing every guest with a welcoming and professional experience is important to us, regardless of whether they arrive with or without an appointment. While appointment times help us manage workflow and wait times more efficiently, our goal is always to assist walk-in guests as promptly as possible. We regret that your experience did not reflect that commitment and that the wait to be greeted contributed to your dissatisfaction. We truly appreciate your business and your purchase of a service plan. Your feedback regarding the check-in process and communication has been noted, as we are always looking for ways to improve the customer experience. Thank you for taking the time to share your concerns.

Toyota of Lancaster responded

Thank you for choosing us and for sharing your experience! We're delighted to hear that every visit to our service department has been met with prompt, courteous, and professional assistance. We truly appreciate your trust as a new customer and look forward to providing you with the same great service for many years to come. Thank you for being part of our Toyota family!

Toyota of Lancaster responded

Thank you for your kind words and continued support! We're delighted to hear that you've had excellent service experiences and that you trust us with your vehicle's care. Your recommendation means a great deal to our team. We truly appreciate your loyalty and look forward to providing you with outstanding service for many years to come. Thank you for choosing Toyota!

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!

Toyota of Lancaster responded

¡Muchas gracias por su comentario! Nos alegra saber que ha recibido un muy buen servicio y que nuestro equipo ha sido amable con usted. Es un honor que siga confiando en Toyota of Lancaster para el mantenimiento de su vehículo. Agradecemos sinceramente su lealtad y confianza. Esperamos seguir brindándole un excelente servicio en cada visita. ¡Gracias por elegirnos!

Toyota of Lancaster responded

Thank you for your kind words and trust in our dealership! We’re thrilled to hear you had an excellent experience with our service department. Our team is always here to help and appreciates your recommendation. We look forward to continuing to assist you with all of your vehicle needs.

Toyota of Lancaster responded

Thank you for your thoughtful review! We’re happy to hear you found our team friendly, polite, and organized throughout your visit. Providing a comfortable and welcoming experience for our customers is very important to us, and we appreciate you taking the time to share your feedback. We look forward to seeing you again!

Toyota of Lancaster responded

Thank you for your wonderful review! We’re so happy to hear that you can count on us whenever you need assistance. It’s great to know you love your Toyota RAV4, and we truly appreciate your continued trust and support. We look forward to being here for you for many years to come!