Melissa Larios

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!

Toyota of Lancaster responded

Thank you for sharing your feedback. We apologize for the frustration you experienced during your visit. Our goal is to provide thorough and attentive service, and we're sorry to hear your expectations were not met. We would appreciate the opportunity to learn more about your experience and review what occurred. Please contact our Service Manager at your convenience so we can discuss your concerns further. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re delighted to hear that you had a great experience with our team and that all of your questions were answered. Providing knowledgeable, transparent, and helpful service is always our goal. We truly appreciate your recommendation and your support. Thank you for choosing Toyota of Lancaster, and we look forward to serving you again in the future!

Toyota of Lancaster responded

Thank you for sharing your feedback. We are sorry to hear that your visit left you feeling overlooked and frustrated. Providing every guest with a welcoming and professional experience is important to us, regardless of whether they arrive with or without an appointment. While appointment times help us manage workflow and wait times more efficiently, our goal is always to assist walk-in guests as promptly as possible. We regret that your experience did not reflect that commitment and that the wait to be greeted contributed to your dissatisfaction. We truly appreciate your business and your purchase of a service plan. Your feedback regarding the check-in process and communication has been noted, as we are always looking for ways to improve the customer experience. Thank you for taking the time to share your concerns.

Toyota of Lancaster responded

Thank you for choosing us and for sharing your experience! We're delighted to hear that every visit to our service department has been met with prompt, courteous, and professional assistance. We truly appreciate your trust as a new customer and look forward to providing you with the same great service for many years to come. Thank you for being part of our Toyota family!

Toyota of Lancaster responded

Thank you for your kind words and continued support! We're delighted to hear that you've had excellent service experiences and that you trust us with your vehicle's care. Your recommendation means a great deal to our team. We truly appreciate your loyalty and look forward to providing you with outstanding service for many years to come. Thank you for choosing Toyota!

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!