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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,956 Reviews
Call Service Center (661) 948-0731

3,956 Reviews of Toyota of Lancaster - Service Center

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November 23, 2023

Service writers, managers and parts counter employees are courteous and friendly. Techs are very knowledgeable. More

by jthom.4083
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recognize any names here
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Nov 24, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

November 22, 2023

As s usual taking care of business Provided the service needed and in a great time More

by maldi62
Recommend Dealer
Yes
Employees Worked With
Do not remember but was so helpful and informative
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Nov 22, 2023 -

maldi62 responded

As s usual taking care of business Provided the service needed and in a great time

Nov 22, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 22, 2023

Very professional group of people. Communication is one of their top priority. Thank you so much. More

by Katieloveek1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Penaloza
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Nov 22, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

November 21, 2023

Great job. The amount of time to complete the work was fine. But you guys need to keep a better eye on customer service. Thank you Toyota of Lancaster More

by JDELACER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

November 21, 2023

Excellent service everyone was super nice and had a great attitude for a Sunday morning More

by mary.and.karina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 21, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

November 21, 2023

It has an amazing service! Love feeling safe and knowing my car is in good hands with Gustavo! More

by iolmedo0503
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Toyota of Lancaster responded

We're so grateful that you took the time to share your feedback with us. It's our pleasure to serve customers like you. Have a wonderful day!

November 21, 2023

Good actitud is vital in business and MAX had it all the time! Great job Toyota hiring the right pleople More

by henry valdivia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MAX
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Nov 21, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 21, 2023

The Toyota Service Center is the best. I've been taking my Toyotas there for almost 20 years. The staff is attentive and does a great job keeping me in the loop. More

by DAVISCIENCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
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Nov 21, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 21, 2023

Very friendly associates, professional staff and I like that they take walking for service thank you More

by ramosart1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 21, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you.

November 20, 2023

Horrible service. The slowest and most incompetent service u have ever experienced. Took for too long just to get checked in and car was not delivered as promised. It More

by yasb27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eduardo Jimenez - 0-1 star
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Nov 20, 2023 -

Toyota of Lancaster responded

We strive to provide an exceptional experience for all of our customers. I am sorry to hear your experience with us did not meet your expectations. We value your business and would like the opportunity to resolve this issue. Please feel free to call me directly at (661) 952-2103

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