Gus Alatorre

Toyota of Lancaster responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your visit. While we were glad to assist with your oil change, we understand your disappointment that we were unable to diagnose the clicking noise in your front suspension at that time. On certain days, diagnostic services may require an appointment to ensure a qualified technician is available to properly inspect the concern. We appreciate your understanding and would welcome the opportunity to schedule a visit so we can thoroughly evaluate the issue and assist you further.

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!

Toyota of Lancaster responded

¡Gracias por su amable reseña! Nos alegra saber que encontró a nuestro equipo amable, capacitado y siempre dispuesto a ayudar. Brindar un excelente servicio al cliente y asegurarnos de que nuestros clientes se sientan apoyados es muy importante para nosotros. Agradecemos sinceramente su confianza y esperamos poder atenderle nuevamente en el futuro. ¡Gracias por elegir Toyota of Lancaster!

Toyota of Lancaster responded

¡Muchas gracias por su comentario! Nos alegra saber que ha recibido un muy buen servicio y que nuestro equipo ha sido amable con usted. Es un honor que siga confiando en Toyota of Lancaster para el mantenimiento de su vehículo. Agradecemos sinceramente su lealtad y confianza. Esperamos seguir brindándole un excelente servicio en cada visita. ¡Gracias por elegirnos!

Toyota of Lancaster responded

Thank you for your kind words and trust in our dealership! We’re thrilled to hear you had an excellent experience with our service department. Our team is always here to help and appreciates your recommendation. We look forward to continuing to assist you with all of your vehicle needs.

Toyota of Lancaster responded

Thank you for the kind words and recommendation! We’re happy to hear that our team was pleasant, informative, and patient throughout your visit. Providing a helpful and comfortable service experience is very important to us, and we truly appreciate your support. We look forward to assisting you again in the future!

Toyota of Lancaster responded

Thank you so much for your kind words! We’re happy to hear our team was friendly and helpful, and that we were able to get your truck ready sooner than expected. We truly appreciate your trust and support, and we’re always here whenever you need us. Thanks again!

Toyota of Lancaster responded

Thank you for your wonderful review! We’re so happy to hear that you can count on us whenever you need assistance. It’s great to know you love your Toyota RAV4, and we truly appreciate your continued trust and support. We look forward to being here for you for many years to come!

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear that scheduling your appointment was easy, that our team communicated clearly, and that your vehicle was ready on time. We truly appreciate your support and look forward to serving you again!

Toyota of Lancaster responded

Thank you for your feedback! We’re glad to hear your appointments have been handled promptly and that Gustavo has been helpful in assisting you with your concern. We’ll be sure to share your kind words with him. We truly appreciate your support and look forward to continuing to assist you!