Gus Alatorre

Toyota of Lancaster responded

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your visit. While routine maintenance appointments typically take approximately 1½ to 2 hours, wait times can occasionally be longer depending on the day's workload and any unexpected circumstances. We also regret the confusion regarding your online appointment and that you did not receive your digital receipt after checkout. We understand how important it is to have your service records and apologize that this added to your frustration. Your feedback has been shared with our team as we continue working to improve our communication and overall customer experience. We appreciate you bringing these concerns to our attention and hope to have the opportunity to provide you with a better experience in the future.

Toyota of Lancaster responded

Thank you for your kind review! We're delighted to hear that everything has been going well and that you've had a positive experience with us. We truly appreciate your support and your trust in Toyota of Lancaster. Thank you for choosing us, and we look forward to continuing to provide you with excellent service for many years to come!

Toyota of Lancaster responded

Thank you for your wonderful review! We're thrilled to hear you had a great experience purchasing your Toyota and that our team provided excellent customer service. We also appreciate your kind words about our service department. Thank you for choosing us, and we look forward to assisting you with all your automotive needs for many years to come!

Toyota of Lancaster responded

Thank you for your great review! We're happy to hear that our team was ready for you right on schedule and that your service was completed within the timeframe promised. We know your time is valuable, and we strive to provide a smooth, efficient experience from check-in to pickup. We appreciate your business and look forward to assisting you again in the future!

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re delighted to hear that you had a great experience with our team and that all of your questions were answered. Providing knowledgeable, transparent, and helpful service is always our goal. We truly appreciate your recommendation and your support. Thank you for choosing Toyota of Lancaster, and we look forward to serving you again in the future!

Toyota of Lancaster responded

Thank you for taking the time to share your experience! We're glad to hear that our team was able to accommodate you without an appointment and get your oil change and fluid service completed in a timely manner. We understand how valuable your time is, and we're pleased that we could get you back on the road with minimal delay. We appreciate your kind words and thank you for choosing Toyota of Lancaster. We look forward to serving you again in the future!

Toyota of Lancaster responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your visit. While we were glad to assist with your oil change, we understand your disappointment that we were unable to diagnose the clicking noise in your front suspension at that time. On certain days, diagnostic services may require an appointment to ensure a qualified technician is available to properly inspect the concern. We appreciate your understanding and would welcome the opportunity to schedule a visit so we can thoroughly evaluate the issue and assist you further.