Gus Alatorre

Toyota of Lancaster responded

Thank you for your wonderful review! We're glad to hear you had such a positive experience and found our dealership organized and well run. We appreciate your kind words about our team and are especially happy to hear that Michael Hachey provided caring and excellent service. We’ll be sure to share your compliments with him. Thank you for choosing Lancaster Toyota, and we look forward to serving you again!

Toyota of Lancaster responded

Thank you for the wonderful review and recommendation! We're so glad to hear that our sales team was amazing and helpful throughout your experience. Your kind words mean a lot to us, and we truly appreciate your trust and support. Congratulations on your new vehicle, and we look forward to welcoming you back to Toyota of Lancaster in the future!

Toyota of Lancaster responded

Thank you for the wonderful review! We’re delighted to hear that you had a great experience with our team and that all of your questions were answered. Providing knowledgeable, transparent, and helpful service is always our goal. We truly appreciate your recommendation and your support. Thank you for choosing Toyota of Lancaster, and we look forward to serving you again in the future!

Toyota of Lancaster responded

Thank you for taking the time to share your experience! We're glad to hear that our team was able to accommodate you without an appointment and get your oil change and fluid service completed in a timely manner. We understand how valuable your time is, and we're pleased that we could get you back on the road with minimal delay. We appreciate your kind words and thank you for choosing Toyota of Lancaster. We look forward to serving you again in the future!

Toyota of Lancaster responded

Thank you for sharing your feedback. We apologize for the inconvenience you experienced during your visit. While we were glad to assist with your oil change, we understand your disappointment that we were unable to diagnose the clicking noise in your front suspension at that time. On certain days, diagnostic services may require an appointment to ensure a qualified technician is available to properly inspect the concern. We appreciate your understanding and would welcome the opportunity to schedule a visit so we can thoroughly evaluate the issue and assist you further.

Toyota of Lancaster responded

Thank you so much for your heartfelt review! We are truly honored to be considered part of your car family. Your kind words mean the world to our entire team, and we're grateful for the trust and loyalty you've shown us over the years. We'll be sure to share your compliments with everyone, from top to bottom. Customers like you are the reason we love what we do. Thank you for being a valued member of the Toyota of Lancaster family and we look forward to serving you for many years to come!

Toyota of Lancaster responded

¡Gracias por su amable reseña! Nos alegra saber que encontró a nuestro equipo amable, capacitado y siempre dispuesto a ayudar. Brindar un excelente servicio al cliente y asegurarnos de que nuestros clientes se sientan apoyados es muy importante para nosotros. Agradecemos sinceramente su confianza y esperamos poder atenderle nuevamente en el futuro. ¡Gracias por elegir Toyota of Lancaster!

Toyota of Lancaster responded

¡Muchas gracias por su comentario! Nos alegra saber que ha recibido un muy buen servicio y que nuestro equipo ha sido amable con usted. Es un honor que siga confiando en Toyota of Lancaster para el mantenimiento de su vehículo. Agradecemos sinceramente su lealtad y confianza. Esperamos seguir brindándole un excelente servicio en cada visita. ¡Gracias por elegirnos!

Toyota of Lancaster responded

Thank you for your kind words and trust in our dealership! We’re thrilled to hear you had an excellent experience with our service department. Our team is always here to help and appreciates your recommendation. We look forward to continuing to assist you with all of your vehicle needs.