Toyota of Lancaster - Service Center

Very professional Great customer service with proper etiquette the overall service for the vehicle was outstanding and also provided further details on needed work in the near distant future etiquette the overall service for the vehicle was outstanding and also provided further details on needed work in the near distant future More

Best follow-up system. Made me feel special and appreciated for my business. Thank you! Made me feel special and appreciated for my business. Thank you! More

Customer service I received was excellent and extremely helpful. To all the staff who have been courteous and helpful thank you. helpful. To all the staff who have been courteous and helpful thank you. More

They get us in and out in a timely manner. Chanin is the very best. Chanin is the very best. More

Service at this dealership is horrible! Dropping your car off for a scheduled oil change is an all day ordeal. Drop at 8am expect to pick it up towards end of business day. It’s always a ne Dropping your car off for a scheduled oil change is an all day ordeal. Drop at 8am expect to pick it up towards end of business day. It’s always a new excuse. Yet there’s always a new recommendation for an expensive service to follow. If you don’t point something out they won’t even find on your inspection even if it’s a blatant light on your display. More

Courteous thorough kind quick attentive they even cleaned my front windshield for me. I’m very happy my front windshield for me. I’m very happy More

It’s always a pleasure to have my vehicle service there at the dealership, clean waiting area at the dealership, clean waiting area More

Victoria Cuevas was an awesome customer service rep and I appreciate her help. Thank you appreciate her help. Thank you More

My appointment was at 10am I arrived 16 min late my fault entirely and I was checked in by 1030, so far no problem. At 130pm advisor said I had 4 cars in front of me, ok no problem. 224pm I asked again and I entirely and I was checked in by 1030, so far no problem. At 130pm advisor said I had 4 cars in front of me, ok no problem. 224pm I asked again and I still had 4 cars in front of me. Needles to say I left very upset with the lack of communication from the service department. What really upset me was that my advisor was asking what seemed to be a manager what a problem could be with what seemed to be a walk in customer. A ford dealer was unable to remove the oil filter cap on a Prius and he said get it in a rack and check it out. My truck was only in to have the ac inspected and to check damage on a blow out I had the day before. Super disappointed with the service department. Only reason I gave a 2 star was because the employee that brought me my truck was very sincere. Horrible experience and a complete waste of my time, sadly it’s the closest sealer to me so unfortunately I’ll be back. More

Excellent customer service. Like the suggestions given to me while I take my car in for a oil change. Like the suggestions given to me while I take my car in for a oil change. More