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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,993 Reviews

3,993 Reviews of Toyota of Lancaster - Service Center

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June 29, 2023

Great customer service staff and reliable maintenance team. I highly recommend and appreciate their hard work More

by Galba
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 29, 2023

The representative, Kiara Santos was very courteous and concerned. Everything was done in a timely fashion and I will return, thank you for your help. More

by PRESTON4775
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations, and we'll make sure that Kiara Santos receives the recognition she deserves. Thank you again and have a great day!

June 29, 2023

Professional, communicated well and timely. Definitely would continue to use the services again. Thanks Again More

by PRINCEZZ2.RJ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Lancaster responded

We are beyond thankful for your 5-star review. Thank you for sharing your rating with us and the community.

June 29, 2023

Great teamwork , fast and very professional personal y really love it , happy to be there , great dealership, nice and clean area, love the showroom More

by cangrilango
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 29, 2023

If you have an appointment it will be real fast service. Great service staff and clean facility. More

by GEORGEC.MERCADO
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Jun 29, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 28, 2023

Our car was initially misdiagnosed and we had to bring the truck back immediately when it again wouldn’t start at our first stop upon leaving Toyota. In the subsequent weeks that the truck had to remain More

by mamdlf
Workmanship
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gladys Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Toyota of Lancaster responded

Thanks so much for sharing your feedback about our service. We are constantly looking for ways to keep improving and fixing issues the first time. We're glad to hear that our team were able to get you back on the road with no more issues. Thank you again and have a great day!

June 28, 2023

Quick and easy service. Took care of the recalls needed. Clear communication for any delays. More

by Jonathan Clark
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Nancy Rojo
Jun 28, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 28, 2023

This place has almost no respect for your car and treats my car like it's crap. Throws everything out of glove box don't put it back moving things without regards of cost to me More

by shana_532
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Annie Vodegel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention. I will personally look into this matter and address those involved.

June 28, 2023

Shannon and yuliana are amazing. Shannon took great care of me when I had a concern about my maintenance contact and tire contact. Yuliana was amazing in helping me order the proper More

by JANETZAMORA65
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yuliana Perez (Tire Specialist)
Jun 28, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 27, 2023

The first visit was not great, as I was left waiting for a long time when I dropped off the vehicle. However they were very helpful and friendly when I returned the second time. They got everything done wel More

by RebeccaRockwood
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Maurit
Jun 27, 2023 -

Toyota of Lancaster responded

Thank you for your honest feedback. I'm glad to hear the 2nd time around was a better experience for you. We are constantly making improvements and it shows. We hope to welcome you back soon!

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