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Toyota of Lancaster - Service Center

Lancaster, CA

4.4
3,957 Reviews
Call Service Center (661) 948-0731

3,957 Reviews of Toyota of Lancaster - Service Center

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June 17, 2023

When I had my 4Runner 2005 vehicle serviced (6/2/23) at Sierra Toyota in Lancaster,CA I discovered a little while later that emergency cash I had hidden in an envelope underneath the trunk mat was no longe More

by agenato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eddie Jimenez
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Jun 19, 2023 -

Toyota of Lancaster responded

I'm sorry to hear your money went missing. I'm sure the whole situation is very frustrating but in all honesty I haven't heard of any of our employees taking from our customers. We value all our customers and always try to give back to the community. I will definitely bring this issue up and make sure it is discussed in our meeting.

June 17, 2023

Good service helpful staff . Good service helpful staff. Clean facility. Fast service. Easy to get appt More

by darrylbossier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Adcock
4.0
This rating includes all reviews, with more weight given to recent reviews.
Raed Alzrigat
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Preston
4.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
4.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Anwer
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Jun 19, 2023 -

Toyota of Lancaster responded

I'm happy to hear that our team provided you with excellent service. I'll make sure that they receive your feedback. I'm sure it will make their day!

June 16, 2023

Your dealership is on the top of my list for the servicing of my vehicles. Service dept is most definitely customer friendly/helpful. Considering I had to deal with an outside ( warranty) company yo More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnny. ( Technician)
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Jun 16, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

Jun 22, 2023 -

Ray responded

Most definitely. Thanks Again

Jun 22, 2023 -

Toyota of Lancaster responded

Thank you, have a great day and hope to see you in the near future.

June 16, 2023

Excellent, extraordinary, fantastic, great, cute, wonderful. Adorable, beautiful, positive, guide, good, peaceful, without limits, learned More

by JOHIVERI44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Preston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chanin Yescas
5.0
This rating includes all reviews, with more weight given to recent reviews.
U.B. Dominguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kiara Santos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Bravo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Larios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annie Vodegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of you guys.&, Carmen Perez
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Jun 16, 2023 -

Toyota of Lancaster responded

we sincerely appreciate you taking the time to share with us your experience. On behalf of our entire team, thank you for allowing us to serve you

June 15, 2023

WOW, great dealer ship. Excellent service department, great staff and beautiful, clean waiting area. My first visit to this dealership. More

by AVGUESTR00M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Alatorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

Toyota of Lancaster responded

We appreciate you taking the time to leave us a 5-star review. We hope to welcome you back again soon!

June 15, 2023

Excellent customer service! Service provider was very informative and the mechanical work done on my car was exceptional! More

by zavalaglo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Orellana
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Jun 15, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

June 14, 2023

It was a good courtesy It was a good courtesy experience and a good timing to returned my car with all needs fix. More

by normaz1978
Recommend Dealer
Yes
Employees Worked With
Gustavo Alatorre
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Jun 14, 2023 -

Toyota of Lancaster responded

Thank you for your 5-star review! We will be sure to share your review with the rest of our team.

June 14, 2023

My last visit was the 3rd one for the same issue, but it appears to be taken care of now. More

by JMJMOOERS
Recommend Dealer
Yes
Employees Worked With
Douglas Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Douglas Velasco
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Jun 14, 2023 -

Toyota of Lancaster responded

We’re sorry to hear of your less-than-satisfactory experience and hope you will accept our apologies. We value our customers' opinions and would like to thank you for bringing this to our attention and we do apologize for any inconvenience this may have caused.

June 14, 2023

Quick and easy I always appreciate the good service provided at the Toyota dealership in Lancaster. More

by ANNIETRIXIE
Recommend Dealer
Yes
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Jun 14, 2023 -

Toyota of Lancaster responded

It's always amazing to hear that we've been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the opportunity to serve you

June 14, 2023

Fast and friendly staff. Fast service. Called me when car was ready. Service was a little expensive. More

by PHILIPGOUCHER
Recommend Dealer
Yes
Employees Worked With
Do not remember
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Jun 14, 2023 -

Toyota of Lancaster responded

We're so grateful for your 5-star review. We strive to offer the best experience possible, and your review tells us that we're on the right path.

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