Toyota of Lancaster - Service Center

Good service. Could have been better. On the Toyota app it showed all the maintenance services needed to be done on the vehicle, but on the vehicle maintenance rep Could have been better. On the Toyota app it showed all the maintenance services needed to be done on the vehicle, but on the vehicle maintenance report only a few services were done. More

Always friendly, kind, and professional. The service department prioritizes scheduled appointment slots, so there’s no worry about losing your spot just cause someone got there early. I’ve h The service department prioritizes scheduled appointment slots, so there’s no worry about losing your spot just cause someone got there early. I’ve had perfect service each time I’ve made an appointment. There’s a sales bar to buy snacks, so it’s convenient if you choose to wait as well. More

Victoria was amazing! So helpful I plan on coming back for every service needed on my car. So helpful I plan on coming back for every service needed on my car. More

Amazing service, they were able to fix my problem that was estimated to be very expensive for no charge! was estimated to be very expensive for no charge! More

The service advisors at this dealership are all very helpful and no time wasted by the advisors helpful and no time wasted by the advisors More

Great customer service from our technician. Fast and easy just how we needed it to be. Thank you! Fast and easy just how we needed it to be. Thank you! More

I already gave a review last week. And the review was poor… Eliana Ascencio emailed me about how she could help resolve the issues I had about the service. I called her back and left v And the review was poor… Eliana Ascencio emailed me about how she could help resolve the issues I had about the service. I called her back and left voice message and she has still failed to contact me! Why reach out to someone to tell them they want to help and not follow thru? More

I have had my 2018 Camry SE serviced at Toyota of Lancaster since moving to California from Texas in 2019. I like their personal touch with a Service Specialist assigned to you from the start that t Lancaster since moving to California from Texas in 2019. I like their personal touch with a Service Specialist assigned to you from the start that tracks your auto and updates you as to the progress. I needed a full service, and while in the shop, they discovered a nail in my tire. They were just about at the place they needed replacement so four replacement tires were ordered. They also found a wheel was damaged and ordered it for me too. When they came in, they got my car in and out quickly. They are very good at all forms of service and the attitude of employees is great! More

My feelings were hurt because I sat for 3 hours for a screw in my wheel well, and to get my splash guard secured underneath to avoid future problems. After an hour in a half, I checked to see if I had be screw in my wheel well, and to get my splash guard secured underneath to avoid future problems. After an hour in a half, I checked to see if I had been forgotten for this simple task. I was not given any update,s o I waited patiently, assuming that it must've been really busy only to get my car back without the very screw I was told needed to be factor installed not to be fixed at all. The charge of $51 was refunded, with barely an insincere apology from the manager who was not aware of the full story. The employee that was responsible seem to be unconcerned. I'm still amazed that I didn't matter and was not considered as a customer. I'm really hoping no one else will be treated this way.. I don't need anything else. I would not recommend this location for fear that they can't be trusted to do a small job, how much more something more serious. More

I have been getting my car serviced here at Toyota of Lancaster sent 2008 when I brought my car from there and the service has been excellent. Lancaster sent 2008 when I brought my car from there and the service has been excellent. More