Toyota of Lancaster - Service Center

Fix your own car It is sad when the customer has to find the mechanics mistake. The shop manager was trying to tell me there was nothing wrong when I pointed out that It is sad when the customer has to find the mechanics mistake. The shop manager was trying to tell me there was nothing wrong when I pointed out that the wire harness was not properly routed and interfering with the operation of the cabin fresh air flapper. More

Great Service I came in without an appointment and was helped by Kiara who has excellent service and was super helpful, Kiara got me in and out quick I came in without an appointment and was helped by Kiara who has excellent service and was super helpful, Kiara got me in and out quick More

Toyota Loyal We are Toyota loyal and with the great service through our dealership we will continue being loyal. We had a very quick turn around on our vehicle wh We are Toyota loyal and with the great service through our dealership we will continue being loyal. We had a very quick turn around on our vehicle which is always a plus. More

First "Not Real Happy" Experience I purchased a '14 CPO Toyota Corolla two years ago here and I've never had it serviced anywhere else. I took it in for a routine oil change and wheel I purchased a '14 CPO Toyota Corolla two years ago here and I've never had it serviced anywhere else. I took it in for a routine oil change and wheel alignment. The oil change seemed fine, but when I drove it again my car pulled to the right just like it did before the alignment. I looked at my paperwork and there was no alignment paperwork. I figured that it wasn't done, even though I paid for it. Called up the service guy and he told me to bring it in and they would take a look at it. So far ok, I know sometimes things slip through. So when I pick it up again, they have alignment paperwork showing the "alignment" was done. Unfortunately, my car pulls almost just as bad as before (a little better) and now my steering wheel is not centered. I haven't had the time to mess with them anymore right now. Maybe on my next regular scheduled maintenance. More

Very Good Service Toyota of Lancaster took care of our vehicle. Their customer service was great. They took the time to listen to our concerns and fixed our vehicle. We Toyota of Lancaster took care of our vehicle. Their customer service was great. They took the time to listen to our concerns and fixed our vehicle. We are happy how they handled everything from the time we took the car in, until we picked it up. We had a great advisor. Erick Bravo quick and answered all of our questions. He made sure we would not be inconvenience and we really appreciate great customer service. Our car is running great!! More

Great Service Chanin, She is always helpful, positive and very experienced. She always explain my mechanical issues on my car service required and recommended. Ex Chanin, She is always helpful, positive and very experienced. She always explain my mechanical issues on my car service required and recommended. Excellent customer service. More

Oil Service 8/12/19 This dealership has been consistent with the service and customer care. The service agent (Jose) and I have been dealing with one another for years. This dealership has been consistent with the service and customer care. The service agent (Jose) and I have been dealing with one another for years. More

Quick turnaround on a busy Saturday Came in mid-morning on a Saturday w/o an appt to a very busy Service Dept. The SM (Joey) said that they would not be able to get to my car until Mond Came in mid-morning on a Saturday w/o an appt to a very busy Service Dept. The SM (Joey) said that they would not be able to get to my car until Monday (understandble) and set me up with rental car. Four hours later, the SM called to tell me that they had gotten an opportunity to check my car and had determined that both my main and spare key fob batteries, had gone bad and that they were replacing same. By 4:30 PM, had my car back and working perfectly. More

Very good Great experience thank u so much I really appreciate the great customer service it really makes me want to go to Toyota of Lancaster again Great experience thank u so much I really appreciate the great customer service it really makes me want to go to Toyota of Lancaster again More

Dash display problem I took a older Prius in to get the light display fixed. I called at 3pm and Joey got me in at 7 the next morning. I had a price by noon that same day I took a older Prius in to get the light display fixed. I called at 3pm and Joey got me in at 7 the next morning. I had a price by noon that same day and was fixed on schedule. Great customer service. More