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3,951 Reviews of Toyota of Lancaster - Service Center
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July 02, 2019
Great Job Joey Joey is always helpful and goes above and beyond to make sure I get the best service. I always bring my vehicle for service there and Joey made a grea Joey is always helpful and goes above and beyond to make sure I get the best service. I always bring my vehicle for service there and Joey made a great impression on my at my last service so when I scheduled again I made my appointment with him. I will schedule my future appointments with him also. More
by KRCCA2X2
Verified CustomerEmployees Worked With
Joey Gonzales
July 02, 2019
Worst service I have had since buying my car from this deale They let me stand outside for 20 min and no one seem to care that I was waiting for someone to process me. I went inside asking the first person at th They let me stand outside for 20 min and no one seem to care that I was waiting for someone to process me. I went inside asking the first person at the entry and asked him is there anyone lined up to process me in. He gave me a cold shoulder look that he did not care or wanted to help me. . I waited another 10 inin and still no action at all .. went back to same guy and go his attention and asked him is there anyone working the people that already have given up their keys and having anyone concerned about their customers.. He ended up barely assigning me to a female that was playing on her phone in front of me for another 10 min. No people skills at all .i was there for only a oil change for 125000 checkup and to have the shop put on a part they left off my car on a earlier maintenance. Note: second time that has happened. The your rep was trying to get me to do some of the 130000 mile checkup stuff done early. She and the shop lost credibility to me totally at this time. I shut down on anything she would try to get to add to this service checkup at this time. Note: I have been going to this dealership since 2012- people were great in the past and it looks like you changed the offices and at the same time lost the service part of your business. More
by STYMIE1357
Employees Worked With
Stephanie Santiago
July 02, 2019
"Quality and courtesy in the same place" I had received an excellent and opportune service. The waiting time and the maintenance are extremely according with the quality received. I am glad w I had received an excellent and opportune service. The waiting time and the maintenance are extremely according with the quality received. I am glad with my election Toyota always. More
by CLAUCOLVILLE1607
July 02, 2019
Chanin's the Best! I never go to anyone but Chanin Yescas. If I could give her 6 stars I would. She never sells me anything I don't need or says we can wait until I do I never go to anyone but Chanin Yescas. If I could give her 6 stars I would. She never sells me anything I don't need or says we can wait until I do need them. Trust above the "bottom line". A rare thing these days. Chanin should be working at "Corporate" telling everyone how to be honest and still make a profit. Thanks again and see you in November for my next service. More
by UNPER1984
Employees Worked With
July 01, 2019
Great Service I always get great service when I bring my car in for maintenance. Staff is always friendly, and I always get my car back in a timely manner. I always get great service when I bring my car in for maintenance. Staff is always friendly, and I always get my car back in a timely manner. More
by CHRIS
Employees Worked With
June 30, 2019
First visit, bad experience Had a couple recalls done on my Tacoma, received my vehicle with paint chip/ paint scratches around the area was performed. Dirty grease on door handl Had a couple recalls done on my Tacoma, received my vehicle with paint chip/ paint scratches around the area was performed. Dirty grease on door handle. More
by brandonvley
Employees Worked With
Alex Guzy
June 28, 2019
Excellent service Brought my truck in. Dropped it off for service. Repair was done speedy and professional. Got a phone call as soon as repairs were completed. always n Brought my truck in. Dropped it off for service. Repair was done speedy and professional. Got a phone call as soon as repairs were completed. always nice when we get prompt and great service with Joey. More
by CRYSYOST
Employees Worked With
Joey Gonzales
June 27, 2019
Excellent service - Serviced in a no hastly andtimely manner This service was a recall. The service was easy to schedule. I arrived at the appointed time, the recall parts were available, the truck was taken i This service was a recall. The service was easy to schedule. I arrived at the appointed time, the recall parts were available, the truck was taken in immediately and the service was performed in a timely manner. My service representative, Stephanie, is very pleasant to work with. I am a happy camper. More
by CSP
Employees Worked With
Stephanie Santiago
June 27, 2019
Professional and convenient I always have a good experience in the Toyota service center. Helpful and honest. When I have a problem , it gets solved. Thankyou Sierra toyota. I always have a good experience in the Toyota service center. Helpful and honest. When I have a problem , it gets solved. Thankyou Sierra toyota. More
by DBARR66TON
Employees Worked With
June 27, 2019
New to Lancaster I've moved from Miami, Florida. Everyone at the Lancaster office was Awesome. My dogs were treated like royal guests. Excellent service and profession I've moved from Miami, Florida. Everyone at the Lancaster office was Awesome. My dogs were treated like royal guests. Excellent service and professionalism. I would definitely recommend. More
by FRANK.JOSEPH
Employees Worked With
