Marco Mejia

I am not sure if it's this dealership or just all Toyota dealership in common. But it is very disheartening when you come in for Servicing and you know you have a problem with your truck and you have to arg dealership in common. But it is very disheartening when you come in for Servicing and you know you have a problem with your truck and you have to argue to get somebody to fix your truck, is this the new Toyota it just it's just the way business now. Toyota of Lancaster is really my only choice because of distance but I am seriously considering finding somebody else to service my truck and service my extended warranty that I have up to 125,000 miles. More

by GLYNNSCAR Verified Customer Verified Customer

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They were very informative for a friendly, very helpful and got us through the process and got us through the process More

by antieri Verified Customer Verified Customer

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I initially went for a lease buyout on Friday July 3. I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the d I started working with Darius who later went and got assistance from Kevin and was coercing me into getting a warranty to work with me. He said the dealership would not work on my buyout unless I agreed to the warranty because of some policy. I asked another manager about this so called policy and said it was not true but I would need to have a vehicle inspection. The warranty Kevin tried coercing me to buy was over $3,000. I left the dealership and had no intention of returning after my experience with Kevin who uses unethical business practices to make a commission. He has left a stain on the Toyota brand. Although I received help from Marco to complete my buy out the following week I do not see myself buying or recommending Toyota to family and friends. If they decide to proceed with buying from Toyota I recommend they record their transaction and post it online so that others can see if they are treated fairly or not. This will bring awareness to the community and potential buyers of who are good salespeople at the dealership and which ones are deceiving customers. When I worked with Marco, Kevin was working with other customers and was blatantly lying to them about the bank requiring them to have an extended warranty to receive financing. This shows he doesn’t care about the customer or the brand image only about lining his pockets. If Toyota cares about brining in one time revenue and ruining the trust in their consumer base and return customers they should rely on the sales practices Kevin uses, otherwise Toyota should begin properly training sales representatives and condone unethical business practices that coerce shoppers into products they do not need or want. More

by Manuel C Verified Customer Verified Customer

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My experience with Toyota of Lancaster is always pleasant. Marco was so much help. He went the extra mile to make sure I had what I needed and did not push for the sale. pleasant. Marco was so much help. He went the extra mile to make sure I had what I needed and did not push for the sale. More

by MGBANUELOS75 Verified Customer Verified Customer

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Always nice and courteous and polite. The service is fast and swift never leave me sitting and waiting for hours. The most I’ve ever waited was an hour and a half. And you guys help her f The service is fast and swift never leave me sitting and waiting for hours. The most I’ve ever waited was an hour and a half. And you guys help her find ways financially to make payments if the situation should arrive I love it here. I love my Toyota. More

by Ms.mkinney Verified Customer Verified Customer

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Really helpful and quick and easy. Really helped me with what I wanted and made it easy for my wife and I to make our decision. Really helped me with what I wanted and made it easy for my wife and I to make our decision. More

by JTRE0011 Verified Customer Verified Customer

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The actual buying process was good, but service department is horrible. The service department and the reaction of management when I complained was very very disappointing. Wish I would have never department is horrible. The service department and the reaction of management when I complained was very very disappointing. Wish I would have never bought a vehicle from them!!!!! They basically ruined what should have been a happy day. Service manager is an embarrassment and the general sales manger is very condescending. The GM Mr Yeager did help out in the end but still not happy and will never be. Really disappointing and dont even want the truck anymore and have contacted Toyota corporate. More

by GLYNNSCAR Verified Customer Verified Customer

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Very polite and knows how to treat people! Knows what he was talking about! Good sales man Knows what he was talking about! Good sales man More

by 123jalmanza Verified Customer Verified Customer

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Excelente trato y amabilidad del personal Buenas instalaciones Excelente información y conocimiento del trabajo que hacen instalaciones Excelente información y conocimiento del trabajo que hacen More

by ROMEROSAUL1972 Verified Customer Verified Customer

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Really? Great service They work with what I could pay attempted to do everything to make this deal possible. Thank you Toyota, of Lancaster. Great service They work with what I could pay attempted to do everything to make this deal possible. Thank you Toyota, of Lancaster. More

by LEONABUD46 Verified Customer Verified Customer

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