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3,947 Reviews of Toyota of Lancaster - Service Center
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May 02, 2019
First class customer service. I have been taking my 2003 4Runner to Lancaster Toyota for years. Their service department is first rate. They get the work done in a timely manner, I have been taking my 2003 4Runner to Lancaster Toyota for years. Their service department is first rate. They get the work done in a timely manner, no pressure or hard sells. More
by THETRAX1
Verified CustomerEmployees Worked With
May 02, 2019
Oil change I had an appt for 11am, I didn’t get seen or even talked to until 11:20, I waited another 15 minutes and then someone finally asked me if someone told I had an appt for 11am, I didn’t get seen or even talked to until 11:20, I waited another 15 minutes and then someone finally asked me if someone told me my sales person was on lunch, I was not informed at all about that. They said they were getting another person to help me out, waited another 10 minutes when my original sales person heard I was waiting and came back from lunch to help me. Multiple sales people walked past me and no acknowledgement. Why have an appt when you just wait anyways. More
by ALIOOPER2009
Employees Worked With
May 01, 2019
Service was good but damaged my tint This is the 2nd time I had my car serviced for regular oil change maintenance. The first one is okay but on the second one somehow they damaged the st This is the 2nd time I had my car serviced for regular oil change maintenance. The first one is okay but on the second one somehow they damaged the strip tint on upper part of the windshield. I think when they removed the old oil change sticker reminder, they might have used a sharp object to remove it. Its not a big damage its just a small hole but still they should be careful when servicing any vehicle. More
by utsug
May 01, 2019
Support from the service team and manager I would like to thank George and Tom who helped resolve my engine replacement options. It is very much appreciated! I purchased my vehicle from Toyo I would like to thank George and Tom who helped resolve my engine replacement options. It is very much appreciated! I purchased my vehicle from Toyota and will continue my business there in the future. More
by DSCHATZ0
Employees Worked With
George Rivas, Tom Grabbit
May 01, 2019
Took too long I was told 2 hours and the wait was actually 4 and a half hours. I had to ask a sibling for the favor and that made me look bad also inconvenient for I was told 2 hours and the wait was actually 4 and a half hours. I had to ask a sibling for the favor and that made me look bad also inconvenient for my sibling. So i guess this place is fine for whoever has 4 or more hours of free time More
by JOELCARRERA04
Employees Worked With
Stephanie Santiago
April 30, 2019
Great rep Rep was nice and courteous. I was in and out quick. She made my day. Previous experience wasn't as friendly. I appreciate the extra effort. Unsure of Rep was nice and courteous. I was in and out quick. She made my day. Previous experience wasn't as friendly. I appreciate the extra effort. Unsure of the name of the rep. More
by BWETZEL24
April 27, 2019
Excellent Thank you Joey Gonzales I really appreciate your awesome positive attitude too all the customers you helped me with what I needed and I appreciate i Thank you Joey Gonzales I really appreciate your awesome positive attitude too all the customers you helped me with what I needed and I appreciate it . More
by LATINAMEDRANO
Employees Worked With
Joey Gonzales
April 26, 2019
Good trustworthy service. I have bought several new vehicles Trust that the work is done correctly and honestly. It is very important to take care of customer service needs especially customers that bought new c Trust that the work is done correctly and honestly. It is very important to take care of customer service needs especially customers that bought new cars at your dealership. Thanks, Al Vasquez. 04/25/19 More
by AUWING87
Employees Worked With
Jose Martinez
April 26, 2019
Service Center Ms. Chanin is one of the best Service Managers I have ever dealt with in my 40 years of owning cars. She has always made time to work me into her busy Ms. Chanin is one of the best Service Managers I have ever dealt with in my 40 years of owning cars. She has always made time to work me into her busy schedules. More
by robert.h1
Employees Worked With
April 26, 2019
Always Excellent Service I highly recommend going to Lancaster Toyota for service. The service advisor I had was very professional and extremely knowledgeable. I felt that my I highly recommend going to Lancaster Toyota for service. The service advisor I had was very professional and extremely knowledgeable. I felt that my car was in great hands. More
by AUGUST.JOHNSON
Employees Worked With
