Toyota of Lancaster - Service Center

The service is good. I guess due to the overwhelming need for service, transportation was somewhat delayed. It is in the interest of the customer to let them know that yo I guess due to the overwhelming need for service, transportation was somewhat delayed. It is in the interest of the customer to let them know that you will be at lunch or otherwise and who to talk with when they arrive if the service member who they saw will not be available. I am very impressed with Stephanie who does eveeything to ensure all queries are resolved before you leave and to make good on her words that she will get something done for you. There is one shuttle that really needs to be cleaned and air fresheners added to it. I do not write this ro offend anyone but so the company can enhance the services rendered. Thank you. More

Maintenance Quality friendly service. I have gone on to buy three vehicles from this dealer and I have always been given great customer service and that's what ke Quality friendly service. I have gone on to buy three vehicles from this dealer and I have always been given great customer service and that's what keeps me coming back. More

Awesome! Took my RAV 4 Hybrid in for the complimentary 2 year/25,000 service. Was in and out in less than one hour, This is the third vehicle that I have had s Took my RAV 4 Hybrid in for the complimentary 2 year/25,000 service. Was in and out in less than one hour, This is the third vehicle that I have had serviced exclusively at this dealership over the last 10+ years. Although I have seldom had even a minor complaint, since the name change the service department has improved quite a lot. Chanin Yescas is always friendly and provides me with the best service experiences I have ever had at this dealership.. More

No appointment, expect to wait, and wait If you don’t have an appointment, you can expect to wait and wait, and maybe wait some more before you get to a service advisor. I sat in my car in If you don’t have an appointment, you can expect to wait and wait, and maybe wait some more before you get to a service advisor. I sat in my car in the service lane for nearly an hour before meeting with a service advisor. Chanin was working her butt off while her male counterparts spent most of their time on the phone or BS-ing with other workers, they probably only helped 2-3 clients while I waited. Phone calls and paperwork can always wait when you have clients waiting. If North Hollywood wasn’t so far to travel for a 5k service, I’d probably go there. I want to do business in my community, but when customer service fails, you look elseware. I usually use Rey Osuna, or Chanin who are both exceptional. More

Excellent Always friendly personel and good work quality My Service Advisor Jose Martinez explains in details the services and repairs the vehicle nedds. Many Always friendly personel and good work quality My Service Advisor Jose Martinez explains in details the services and repairs the vehicle nedds. Many times I used the Shuttle, very friendly drivers, thank you. More

Maintenance check Always a great pleasure to be surrounded by professional worker's, great customer service and I'm definitely going to continue recommending you guys t Always a great pleasure to be surrounded by professional worker's, great customer service and I'm definitely going to continue recommending you guys to everyone. More

Great service I really like the service at Toyota, the employee that worked with me was fast and friendly. I would definitely recommend this service to any of my f I really like the service at Toyota, the employee that worked with me was fast and friendly. I would definitely recommend this service to any of my friends. More

Service Trey did an outstanding job in getting my CHR service done. He informed my that my battery failed during testing and would be replaced under warranty. Trey did an outstanding job in getting my CHR service done. He informed my that my battery failed during testing and would be replaced under warranty. Month ago another individual ordered my rear bumper reflector that was to be installed per service call. I never got called and the recall notice was expired. Trey worked with his supervisor to order a new one for me. Thank you for your service! More

Awesome Michael was Awesome. He helped me also with an online discount from the Toyota Club. I would recommend him for an accommodation-due to his kindness an Michael was Awesome. He helped me also with an online discount from the Toyota Club. I would recommend him for an accommodation-due to his kindness and thoughtfulness. More