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Toyota of Lincoln Park

Chicago, IL

4.5
228 Reviews

1561 N Fremont St

Chicago, IL

60642

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Showing 228 reviews

October 25, 2021

This dealership is involved in false advertisement ! This dealership is involved in false advertisement ! Today I went over to Toyota of Lincoln Park regarding used vehicle that was for sale listed p More

by hans
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saleswoman and Manager
Oct 28, 2021 -

Toyota of Lincoln Park responded

Hans, thank you for taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at Customercare@leaderauto.com to discuss this further. We would appreciate another opportunity. Thank you.

Oct 28, 2021 -

hans responded

To whom it may concern, As I stated, I was and I am still interested in this vehicle for advertised price of $22.900 plus tax, title and doc. fee. That’s how much Toyota of Lincoln Park has listed on line and that’s how much I’m willing to pay. Respectfully,

October 23, 2021

It went well, your staff is friendly, Paul took care of it (Oscar remembered me, too!) & the car runs smoothly. We reviewed what was needed & not required at this time. My Prius V was ready within 30 minu More

by Demetria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul & Oscar
Oct 23, 2021 -

Demetria responded

This is my review.

Oct 24, 2021 -

Toyota of Lincoln Park responded

Demetria, thank you for your kind comments about our staff here at Toyota of Lincoln Park. We truly are committed to ensuring the satisfaction of our clients and are happy that you had a positive experience. Thank you for the feedback; have yourself a wonderful day.

September 27, 2021

Sales man had 0 knowledge of cars and I am stuck with new purchase no follow up More

by Dabi
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Terry Carlton
Sep 30, 2021 -

Toyota of Lincoln Park responded

Dabi, we are disheartened to know your experience was short of 5-stars. We value the feedback we receive from our clients and never take it for granted. We want to further discuss your concerns, so at your earliest convenience, please reach out to themanagementteam@leaderauto.com. Thank you, and we hope to connect with you soon. The Management Team (themanagementteam@leaderauto.com)

September 18, 2021

called about a vehicle they never called back I called them gonna check and call back never happened More

by jrbuker
Customer Service
Recommend Dealer
No
Employees Worked With
noone would call back
Sep 18, 2021 -

jrbuker responded

listed a tacoma as 49000 - but then when I finally got to talk to an actual person they were adding a market addition to the price - website shows 49000 -- actual asking price is over 60000 -- classic bait and switch to get you there and then scam you out of 15000 -- gonna be sure to tell everyone I know

Sep 21, 2021 -

Toyota of Lincoln Park responded

Jrbuker, we are disappointed we couldn't provide you with a 5-star experience during your last visit. We appreciate the feedback and want to assure you of our commitment to honest and professional practices. We encourage you to reach out to us to discuss.Thank you The Management Team (themanagementteam@leaderauto.com)

September 12, 2021

This place is truly awful!! I don't usually leave reviews but this is easily the worst car dealership I've ever encountered. The only redeeming thing was initially they were nice enough people. But my buying More

by TLincoln
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah, Ash
Sep 14, 2021 -

Toyota of Lincoln Park responded

We appreciate you taking the time to share your experience with us. We always aim for 100% customer satisfaction, and we regret that we fell short this time. Though we cannot undo the past, we want to make things right. Please reach out to us at themanagementteam@leaderautogroup.com to discuss the situation further. The Management Team (themanagementteam@leaderauto.com)

August 28, 2021

Absolutely horrendous experience. Found a vehicle and had a couple of friends go test drive it for me as I am out of state. Had full intention of buying the vehicle and began exchanging info with Kostas. He More

by Kcwright7
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kostas, and some lady over the phone
Aug 31, 2021 -

Toyota of Lincoln Park responded

Hello, we work with integrity and professionalism, and we're dismayed you received the opposite of what we are known for. Please contact us at themanagementteam@leaderauto.com as we want to know more about your situation and how we can address it most suitably. Thank you, and we hope to hear from you soon. The Management Team (themanagementteam@leaderauto.com)

August 23, 2021

First off, let me start this by saying that the salesman that I worked with, Zahid, was incredibly professional and helpful. Unfortunately the rest of the dealership is not as great as he is. I inquired More

by mattersjordan
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Zahid, Eric (General Sales Manager), Shane
Aug 25, 2021 -

Toyota of Lincoln Park responded

Mattersjordan, our customers are significant to us. Let us know more about what happened and how we can resolve it. Please contact us at themanagementteam@leaderauto.com at your earliest convenience to discuss your concerns further. We hope to hear from you soon. The Management Team (themanagementteam@leaderauto.com)

July 29, 2021

I bought my 2018 Toyota Corolla in February 2021, it was a used but relatively new vehicle. Luis initially was very attentive to help us, which I appreciate but then made a complete 180 after I followed-up More

by jvherr1221
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Herrera, Pam, John and even more
Aug 02, 2021 -

Toyota of Lincoln Park responded

Hi jvherr1221, we're disappointed to read about your experience. We always strive for 100% customer satisfaction and what happened is not what we consistently deliver to our customers. We want to make things right and hope you allow us a chance to do so. Please reach out to us at themanagementteam@leaderauto.com when you are able. The Management Team (themanagementteam@leaderauto.com)

July 13, 2021

My advice: I feel like you shouldn't go in this place without getting an exact quote and fees before you even go in. Misc car buying tip: never get extended warranties. Of any type. There are laws th More

by vagabondchicago
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
multiple employees
Jul 16, 2021 -

Toyota of Lincoln Park responded

Thank you for taking the time to voice your concerns. We want to assure you of our open and honest business practices. Please reach out to us at themanagementteam@leaderauto.com in order to discuss this further. We would appreciate another opportunity. Thank you. The Management Team (themanagementteam@leaderauto.com)

July 03, 2021

So I drive an hour today to see this high mileage Lexus LS 460 for $24,997. Every website it’s listed on clearly states the price plus tax, title, doc, plate fee. The usual right? Wrong…when it came down t More

by njlacom
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
Jul 06, 2021 -

Toyota of Lincoln Park responded

We always aim for client satisfaction and are saddened by what happened. Though we cannot change what happened, we hope you will give us a chance to make things right. Please contact us at themanagementteam@leaderauto.com at your earliest convenience. We look forward to hearing from you and earning back your trust. The Management Team, themanagementteam@leaderauto.com

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