My advice: I feel like you shouldn't go in this place without getting an exact quote and fees before you even go in.
Misc car buying tip: never get extended warranties. Of any type. There are laws that require them to give you a warranty, just don't mess with the car much. But the extended stuff, they never get used. If you do need it, then you're probably an idiot. But then you'll probably never figure out how to use it. And the dealership will put up a fight every time. Never worth it. That's just extra commission there.
I'm not exactly sure what the deal is with this place. They were recommended to me. The owner's are supposed to be awesome people. But I got the runaround for almost 4 hours while they were checking for inventory at other dealers for a specific type of car. They kept telling me they had the car, and they just needed to get their "connections" to "hook it up."
My salesman, who was actually pretty nice, and was noticeably new to what I (retrospectively) call a schemey theme, kept repeating that the car I wanted was selling for more than $10,000 to $12,000 above MSRP, plus taxes and fees (which apparently includes gargantuan CoViD fees). I responded by telling him that wasn't my experience at other dealerships, who were *trying* (and not succeeding) to get me to go for about $2,000 above MSRP. $10-12k was... annoying to hear.
They ended up not being able to find the car I wanted, but they told me, "it's just taking a long time to get ahold of them; we'll get back to you later." It' has been four days of waiting now, and I haven't heard a word from them. Except for these vexing "quality assurance" survey calls.
From everything I've gathered, a car that would inventory for $46,684, MSRP $50,475, they intended to charge me about $65,000-$70,000. Maybe even more given these several thousand dollar B.S. covid fees. Either way, it's most likely at least a ~$20,000-$25,000 markup above inventory price or ~40% above what it cost them. That's like the markup you see on prescription drugs, except dealers don't have to pay for the R&D. Their service is only selling it to you.
But playing devil's advocate, I should add that the car and trim I want is moderately hard to find, but the car that I put a deposit down for (at a different dealership) is sitting at another dealership (for three weeks now) unable to sell. So the demand can't be that high.
Anyway, I found the car I want, and I'm getting it for exactly MSRP, plus a doc fee and taxes. I think the better dealer's angle is that they'll make more money fixing my car over the years, but they're not forcing me to do anything. I believe that the management at the dealership in question would never imagine giving a fair deal. I think these people are sharks. Look around at other dealerships! I've left a nice review for another one.
Be extremely cautious about going to this dealership. Maybe this is the experience you get with just the model I wanted, but think that this is how they standardly conduct their business. They are the lowest-rated Toyota Dealership in the Chicago Area, and I think it may be for a less than nice reason.
I feel a sort of bad for writing this review because people I know who bought cars here 5-10 years ago, who had great experiences and didn't get ripped off. But I think a lot has changed in that time, given my experiencce and many other reviews. From what I can figure out on the internet, the owners are supposed to be super nice and not greedy - they're sitting pretty no matter what you spend. It's just this management team that's greedy.