Toyota of Lincolnwood

The service department is excellent no matter who I deal with but I usually pick Carlos as I have known for years with but I usually pick Carlos as I have known for years More

Oil change and brake flush were completed. I am not a mechanic and at this point I do not know how to check if everything was done as it should be. I trust them but did not verify. It was done I am not a mechanic and at this point I do not know how to check if everything was done as it should be. I trust them but did not verify. It was done on timely manner and the service representative was professional. I only service my car at their location; therefore, if something is wrong I know who to blame. More

I am always taken care of during my visits. Informed always of each step, and when my vehicle would be completed Informed always of each step, and when my vehicle would be completed More

I try to get into Toyota of Lincolnwood Service when our seasons change. I am very loyal to taking care of my car... I find by going there i leave with such confidence in driving...and a better feeling tha seasons change. I am very loyal to taking care of my car... I find by going there i leave with such confidence in driving...and a better feeling that my car is safe. I have had TERRY YANCY help me for many years... I wouldn't go any where else. EVER !!!!!!!! Terry is an outstanding man who looks at all the details...and share his knowledge with me....and gives me..such ....a feeling of feeling safe behind the wheel!!!! i know im repetitive.....in saying that....but....i need to feel calm..... Trust is everything to me.. ..i would never think to go anywhere else....why....when you have the best!! He is so good at explaining everything needed, helps in giving you the extra confidence needed .... ...I cant say enough about his calming personality...Lincolnwood Totota is my home is all the cars i have ever had.. Thank you for all your expertise and help to keep me safe!.....and go the extra distance for me...... andy More

Best service department! Chip was so helpful, and had me in and out in less than 2 hours. A pleasure to deal with! Chip was so helpful, and had me in and out in less than 2 hours. A pleasure to deal with! More

Purchased a used car from this dealer and every step of it was frustrating. Sticker price was non-negotiable. Wouldn't budge not even $100. Had to go through 3 different sales reps like a revolving door tr it was frustrating. Sticker price was non-negotiable. Wouldn't budge not even $100. Had to go through 3 different sales reps like a revolving door trying to upsell the warranty. Read the fine print when signing your paperwork! They sneak xxxx in and leave stuff out. I was promised an additional part as part of the sale, which they didn't even place an order for the part until a week later after I called them multiple times trying to find out about it. They waited until I called them before ordering the part. It was supposed to be delivered to my house but I had to drive there to pick it up. They couldn't even give me a receipt for my down-payment. Just everything about this dealer was shady and unpleasant to work with. Highly UNrecommend. More

I visited Toyota Lincolnwood today with the intention of purchasing a Camry. While my salesperson, Adrian, was professional and helpful, the experience with the finance department and managers was abysmal. purchasing a Camry. While my salesperson, Adrian, was professional and helpful, the experience with the finance department and managers was abysmal. After spending an hour selecting and viewing cars from 10:00 to 11:00 AM, we began paperwork around 11:00 AM. However, the loan application process, handled by one person in the finance department, took an additional 2-3 hours to complete. Once approval came through, I signed papers with Adrian Higueros, who did a great job. However, the wait continued for the finance department, which was operating at an unacceptably slow pace. By 3:00 PM, despite being assured by the manager that I was next in line, two more clients were attended to before me. This lack of transparency and respect for my time was frustrating. After nearly six hours at the dealership, I cancelled the deal and left. The entire experience, from the prolonged wait times to the misinformation, was utterly unacceptable. I urge Toyota Lincolnwood to address these issues promptly to prevent others from enduring similar frustrations. This level of service does not reflect well on the dealership. Overall Rating: ⭐☆☆☆☆ More

I guess this is the only way I can get into contact with sales consultant Larry Williams. I have called several times with no answer. I was not calling to complain or fuss. I had questions and a couple conc sales consultant Larry Williams. I have called several times with no answer. I was not calling to complain or fuss. I had questions and a couple concerns about the car that I made a conscious effort to purchase from a fellow hard working brother. No response, no reply after an easy going purchase process. This is a very genuine review. What if I was calling to send another customer to this gentleman? Have you ever been ghosted by your car salesman? I bet we could start a support group. All jokes aside this is ridiculous. They sold me a car without an interior car door handle. More

The manager Gabriel stated they will not sell at the dealer advertised price that they listed on the Toyota website. Even though this is the price that they (the dealership) put on there - not Toyota. H dealer advertised price that they listed on the Toyota website. Even though this is the price that they (the dealership) put on there - not Toyota. He said they would only sell it at MSRP, which was $1400 more. In the conversation I also told him that I had been calling for weeks to get a manager to call me back so I could get accurate pricing on the lease, and no manager called me until today, after I was informed they misquoted me before and my lease would be $100 more per month than they thought. I asked what options they have on their end. He offered no resolution at all- just stated the MSRP. So I asked did you recalculate it with the price the dealership listed on Toyotas website? And thats when he said they wouldn’t honor that price. I said, this is not a third-party website , its the Toyota website and the dealership listed their price on there, not Toyota. He said no, they wouldn’t sell at that price. So we argued on the phone about it and I informed him I would let Toyota know. He said “well then ill just put the car back up for sale and sell it to someone else” and “maybe this isnt the dealership for you if you had this many problems.” No, maybe they need to get their act together so people dont have this many problems in the first place. More

Was interested in a Lexus GS350, called early Saturday afternoon and was connected with a remote contact agent (Freddie), but I needed to talk to someone on the ground that could actually see the car. He afternoon and was connected with a remote contact agent (Freddie), but I needed to talk to someone on the ground that could actually see the car. He took down my questions for a sales person to follow-up with me. Then about 6PM Chicago time, I received a text from Jacob saying he was sending the requested pictures. Once I looked through the pictures, I texted him right back with a couple of questions, but no response. Morning morning - no response, Monday afternoon - no response. I texted him in the late afternoon asking if there were any updates and......no response. Tuesday, I get a text from Freddie, the car has been sold. I asked to speak to the General Manager and left a message - NO RESPONSE. Unless you are physically at the dealership, they clearly don't give a crap about a customer. I would have purchased the car!!! More