Toyota of Lincolnwood

I have never been treated soo bad before!!! My Prius stalled the other day, had the car towed to this dealership. I was leaving for a vacation which I needed to drive that car. When I picked up the car stalled the other day, had the car towed to this dealership. I was leaving for a vacation which I needed to drive that car. When I picked up the car they told me I had a stick in my air manifold and cost $359.00 to get out!!!! When I got home with the car my father looked at the air manifold to only find out the bolt that was holding the manifold together was corroded shut!!!! They are the biggest rip off and I will be contacting the owner! More

I was visiting Grossinger Toyota on Friday 02/10/2012. I don't agree with service and price of their service. On the beginning I said many times that I needed only what was necessarily! I paid 362$ for thin don't agree with service and price of their service. On the beginning I said many times that I needed only what was necessarily! I paid 362$ for things: - remove brake fluid - flush system with chemical additive to remove all chemical additives and install fresh valvoline brake fluid - synpower complete fuel system injector cleaner and throttle body cleaner and gas additive complete. I called Toyota customer service and I told about everything. I was one more time in Grossinger Toyota Service. I met service director. I told him that I should be treating good and fair. He told me literally, but this is not quotation, nobody is treating fair right now. I told service director that I came here and I trusted you (Grossinger Toyota Service) and he said that, I should have watched what mechanics were doing witch my car and asked about everything. It was service director words! I should got a form with estimate price and labor instruction. This document should have my signature, signature is not mine. They faked my signature.Total invoice price is different from estimate price. I told service director that I needed copy of that document and I got it. When I come to service I don't know what is going wrong with my car. I'm not an expert, mechanic. I bought my car in Grossinger Toyota Lincolnwood and I trusted those people. In my opinion it was not fair. I asked at the end what should be a fair price and service director and adviser told me that price should be 62$. I read a lot of web pages about Toyota Grossinger in Lincolnwood and opinions were horrible. I'm not sure if Grossinger Toyota service did what they wrote in invoice. I have sent complain to Better Business Bureau, General Attorney Office and Federal Trade Commission. If you have problem with Toyota Grossinger do this same: write review, write complain to BBB, General Attorney, FTC and go to Lincolnwood Police Station. More

I would give minus star if possible. They advertise 2012 toyota camry for $16,702 on black friday 2011. I was there first in line standing there since 11 PM night before. When they let people in they did no toyota camry for $16,702 on black friday 2011. I was there first in line standing there since 11 PM night before. When they let people in they did not give ticket to anyone and after 10 minutes of computer work sales person said they sold that car and that was the only one on sale for that price. Other people acknowledge that I was first person in line. According to advertisement it says "First Come Basis" and the manager Mark told me I was sixth i.e. 5 sales person brought deal before. Does this mean "First Cone Basis"? This means my faith is on sales person's hand not me. I have even offered CC buy and done the deal with. Other people waiting in the line with me I talked to are of the opinion they did not fair good deal for this and it was not transparent. This is ridiculous and pathetic professionalism. Even after explaining that I was there since 11 PM night before, the response was just pathetic and they tell you "happy thanksgiving". People work here dont even know the meaning of it I guess. I would not deal with any of GROSSINGER dealer or would do everything in my power to stop my friend/relative/someone close to not do business with them. More

I bought a New 2012 Toyota Camry LE from Grossinger guided by Associate Patrick Calabrese who was very helpful in closing the Black Friday deal. I bought the car for the advertized price of $16,702 MSR guided by Associate Patrick Calabrese who was very helpful in closing the Black Friday deal. I bought the car for the advertized price of $16,702 MSRP. This dealership made me buy my dream car. More

WEll I went there looking for a new car, I new exactly what I wanted and Al the sales associate was great. He showed me the cars they had, I explained that my credit was not the best and needed some creat what I wanted and Al the sales associate was great. He showed me the cars they had, I explained that my credit was not the best and needed some creative financing. Between Al and the Finance director, I was able to get the car I wanted and at an interest rate I never expected, much better. I am extremely happy with the sales experience at Grossinger Toyota and My sales man Al went beyond the service I expected, very accomadating and they even wash your car for free whenever you want. This place Rocks! Thanks AL Loved the service. Want a great sales experience make sure you ask for AL ABBAS. More

Well I initially gave Grossinger Toyota North one star, I gladly give it 5 stars now. Mark Krochmal was wonderful in responding to my initial complaint, he worked with us until we were entirely satisfied not gladly give it 5 stars now. Mark Krochmal was wonderful in responding to my initial complaint, he worked with us until we were entirely satisfied not only with the purchase but with excellent customer service! Grossinger is very fortunate to have an employee who goes beyond what I have ever seen in customer service with any purchase I have ever made, he must definitely be Grossinger's best asset! Thanks to Sean for being so nice and efficient, another great Grossinger employee, and thanks to Grossinger for taking customer service so seriously, I will refer friends and family and be there again, but not too soon since I got a great car! Thanks Mark!! More

The service from Steve, Perry and Shaun was exemplary. We never felt rushed or pressured. Model options and leasing versus sales were all considered. Price points were discussed openly, and we settled on a 2 never felt rushed or pressured. Model options and leasing versus sales were all considered. Price points were discussed openly, and we settled on a 2011 Camry. Perry took us through the process from picking us up at our home through completion of the sale, and his customer service was considerate, relaxed, effective and professional. Toyota North Scion of Lincolnwood, Illinois is lucky to have Perry. More

Kevin Fernquist is the best car salesman I have dealt with, ever! He is extremely knowledgeable about Scion and was low pressure on the sale, which made me feel very comfortable. I went to the dealer with, ever! He is extremely knowledgeable about Scion and was low pressure on the sale, which made me feel very comfortable. I went to the dealership intending only to test drive a Scion after having leased another manufacturer's cars for 11 years. I liked the Scion product and Kevin's sales style so much, I went back the next day and bought the 2011 xB. Thank you, Kevin! Ann K. More

I have given Grossinger my complete trust for nearly 20 years for my last 3 Toyotas. Alan Farber seems to be in charge of service. I don't go in too often although I follow Toyota maintenance recommendat years for my last 3 Toyotas. Alan Farber seems to be in charge of service. I don't go in too often although I follow Toyota maintenance recommendations; yet when I do bring my car in they recognize me by my name! My car is cleaned and washed every time I bring it in for service, except on very cold days when I choose not to have it washed. When body work is needed they give me name and address where to go. I've done this twice and once was not charged for the work. Twice I have bought my new Toyotas from Andy Makda, in sales. He is quiet but helps my wife and I find the exact model we want. More