Toyota of Lincolnwood

This was my first time buying a new car. And I went to look by myself (I am a 20-something woman). I was a little nervous about the treatment I would receive being a woman and flying solo. But I was impre look by myself (I am a 20-something woman). I was a little nervous about the treatment I would receive being a woman and flying solo. But I was impressed by how up front and personable Dean was. Everyone else I encountered at the dealership was very friendly, i.e. saying hello and asking if I had been helped. The finance guy offered his bottom line and itemized all the details. I wasn't ready to commit and also wanted to shop around. He told me to try to find someone who could beat his deal. I tried and I couldn't. I was warned about hidden fees they would try to sneak in at the end. But the price I was told was the out the door price. I went back the next day to make the purchase with some moral support from my dad. They still talked to me as the purchaser and didn't talk over me to my dad. The only complaint I have is that I spent a lot of time sitting at the salesman's desk waiting and I thought the process could have been a little more efficient. Overall I had a good first time buying experience and would recommend this dealership to friends and family. More

DO NOT SUBJECT YOURSELF TO DEALING WITH THESE PEOPLE!!! DO NOT SUBJECT YOURSELF TO DEALING WITH THESE PEOPLE!!! I have been researching used cars for about a month now. I came across a RAV-4 advertised DO NOT SUBJECT YOURSELF TO DEALING WITH THESE PEOPLE!!! I have been researching used cars for about a month now. I came across a RAV-4 advertised both on this dealers website and the Tribune. I go to the dealer on a Saturday and don't find it on the lot. I speak with Joseph in sales who then walks the lot with me, and doesn't find it either. He tells me it was sold on Thursday. He took down my information and said he would contact me if they got another in stock. On Monday I get a call from Richard who asks, "So I see you're intereted in a RAV 4, What can we do to earn your business?" I tell him to have one in stock since they didn't have one when I previously visited. He tells me they have one in stock, and begins to describe it. (IT'S THE SAME ONE I WANTED TO SEE!!) He asked if I wanted to come in for a test drive, we set an appointment for Thursday evening. On Tuesday I come home to TWO seperate messages. One from "Christopher, the sales manager" asking me to call him to confirm my appointment for Thursday (Also asking me 'what can we do to earn my business), and another from Richard ALSO asking me to call him to confirm the appointment on Thursday. I quickly return Richards call to confirm, and he says the car is still on the lot and he will see me Thursday. (Did they really need to have TWO different people call 1 hour apart to leave a message?) When I arrived on Thursday evening, I asked to see Richard. When Richard comes to greet me, I introduce myself reminding him about our appointment, he had NO CLUE who I was. He asks, "What car were you interested in?" I tell him the RAV 4. "The 09 one right!" I said, "No the 06!!!" He says he will be right with me...comes back 5 minutes later with ANOTHER salesman Jimmy, and tells me Jimmy will now handle this. (He was obviously with someone else but couldn't communicate to me!) Jimmy says he needs to find the keys and pull the car up. 15 MINUTES LATER, he finally arrives with the car....THE WRONG CAR. I tell him about the one I was looking at, and he says, they already sold it a while ago. This car had a HUGE dent in the side of it! This was a typical case of BAIT AND SWITCH. So when they ask you "What can we do to earn your business?" Tell them, BE HONEST WITH ME!!! More

went there months ago to buy a car, after reading reviews about mob men working there and bad service we still went there to find a good deal. matt and some salesman were way to pushy, also as we were leavin about mob men working there and bad service we still went there to find a good deal. matt and some salesman were way to pushy, also as we were leaving my friend saw someone she remembered that she says was involved in organized crimes. when we asked the salesman you that was he sai his name was johnk, i guess all the reviews online are true. they hire gangsters and give bad service, ironically as we were leaving, johnk held the door open for us and asked if our experience was a pleasant and if there was anythng we can do to make a deal, no thanks!!! More

Came to Grossinger 1 day ago. Salesman had no idea about the car, I am not shure he can even drive the car. They wanted to give for my car 5000 less that kbb trade in value. I would never go there again. I the car, I am not shure he can even drive the car. They wanted to give for my car 5000 less that kbb trade in value. I would never go there again. I was couple times at grossinger Chicago on Wells street, they are professionals and know their business More

This by far was the best buying experences I have ever had. The people are wonderful and thoughtful. The whole team was wonderful thru the whole transaction. I had an issue and they took care of it right had. The people are wonderful and thoughtful. The whole team was wonderful thru the whole transaction. I had an issue and they took care of it right away at their expense,it was around $500.00. They said the way I approached them was very kind and I beleive you always get more with honey than you do with viniger and that has always been my approach. I wish other business could do as well as they do. Thank you so much. I think it is important that I take the time to make everyone aware how great they are, because as you can see they sell alot of cars and service thousands of people and only a few have comments and as the norm they tend to be negative.I know they take care of alot of their customers ,as if they did not I am sure they would not be in business for almost 90 years !!! Thank you again grossingers !!!!!! Very Satisfied. More

I purchased a vehicle on 10-28-08. This was a 2004 Lexus for $20K. The windshield was cracked, lighter not working, vanity mirror not working, and front bumper scratched.. The sales rep RENATO assured me for $20K. The windshield was cracked, lighter not working, vanity mirror not working, and front bumper scratched.. The sales rep RENATO assured me these items would be repaired. Was given the car without an owner's manual as well. Brought the car back the following day and was given a "loaner" which was extremely dirty. Returned to following day approx. 2 hours earlier than planned and they hadn't even looked at the car. My understanding was ALL REPAIRS were supposed to have been made. This was why they kept the vehicle overnight. Was first told the parts were burned out and a part needed to be ordered. Was then told it was just a fuse and it was replaced. Never looked at the windshield or the vanity mirror. Made appt to bring the car back again. Brought the car back and was again given a "loaner." This "loaner" did not start the next morning thus I had to call a cab to get to work the following morning. Grossinger picked me up from my job (a mile from the dealership) with MY VEHICLE and I brought Grossinger employee to my house where he could not start the car. He took the keys with him. Perhaps 2 or 3 evenings later a tow truck driver calls me and asks "what kind of car is it I am having towed?" I explained this is Grossinger's vehicle call them. He called 2 or 3 times requesting to know what kind of vehicle and telling me to bring him keys. This was a joke. Apparently they pay no attention to "DETAIL." Upon closer inspection of my vehicle, they repaired the scratch and broke the bumper (missing a clip), car had been driven approx. 50 miles and was down 1/4 tank of gas. All they had done was touch up the scratch. Windshield is still broken, vanity mirror is still not working and now the bumper is damaged. Grossinger says in "good faith" they will mail me a check for my cab fare which I incurred because their "loaner" car would not start and when I'm down 1/4 tank of gas to bring it in and they will fill it. They advise me that all the rest is at my cost? I am still arguing with them as of this date. If anyone else has had similar problems I would love to hear about it. Wouldn't shop there again if you paid me. More

These are the kind of dealorships which give the industry a bad name!!!!!! Asked for a deposit on a car in which there was a long waiting list I asked if the deposit was refundable and they said of course a bad name!!!!!! Asked for a deposit on a car in which there was a long waiting list I asked if the deposit was refundable and they said of course! the next day i changed my mind since i needed the car quicker than i thought since my old car broke down. A month later they still won't give me my money back!!! Don't believe me, call up and say you have an issue and would like to speak with a manager. nobody is in! I have never written reviews on the internet before since i don't have much time on my hands but if i can save one person fm the disaster at this dealership it will have been worth the time!! More

I am disgusted at the way your company handled customers. My parents came to the dealership located at 7225 N. Cicero Ave. in the city of Lincolnwood on May 3rd, 2007 at around 9:00 PM. As they proceeded to My parents came to the dealership located at 7225 N. Cicero Ave. in the city of Lincolnwood on May 3rd, 2007 at around 9:00 PM. As they proceeded to the last step of purchasing a car, they were insulted by the Finance Officer. Although we do not know his name, I have narrowed it down to either Jake Lubinsky or Tom Galloway. I will be confirming either name in my next email. I have no had a chance to personally seek him out because I was so enraged as I left the dealership. The situation occurred where he had told my parents that they were uneducated people for not knowing the finance rates of a car. How dare someone is this country treat customers with that kind of respect! To think a company like Toyota has part in disrespecting their customers is mind-blowing. We immediately walked out with our check because we were so insulted! In terms of what I want to be done: it is not much to ask. I want a personal apology to my parents from the Finance officer that was working that night. The home number they can be reached at is (847) 329- 7922. I will see to it that this matter is handled in a timely matter. I am very disappointed at Toyota. More

these guys worked the deal worked me over and took advantage of me. when my financing fell through instead of making a deal and maybe offering another car that would fit my budget i was talked around advantage of me. when my financing fell through instead of making a deal and maybe offering another car that would fit my budget i was talked around and over if my boyfriend hadn't along i would have been sapped with a 17,900 car 24% interest and almost 500 on a note. i was scared and unaware that car salesmen were such slime. they acted so nice but in my heart i knew something was going very wrong but i'm in the rebuilding process and they tried to take advantage. always know your out the door price the monthly will work itself out always know your final price! More

I purchased a Sequia recently and the issue was the advertise and bait issue. The model I pointed out in the paper was a demo model. I also asked them about the fine print on the financing but they fa advertise and bait issue. The model I pointed out in the paper was a demo model. I also asked them about the fine print on the financing but they failed to honor it. The manager pointed out to a last paragraph stating all errors or ommisions is not honored. They have been running the ad for more than a month with the same financing, I check all my previous listing and I am sure they are con ing the public with un-attainable financing rate, just to get you in there. The financing dept is another joker. where he will insist that your credit scores is not great. Does not look in the eye, and trys to switch and bait you with a 9 -10 % interest. They made a mistake in applying my accessory payment ( I wanted to add a remote start) and applied it to the downpayment. And when I came back they said they have no record stating that I only put more down. So I had to pay a little extra because it was not done during time of purchase. I would recommend to stay away from this company, switch and bait plus bad financing that if you are desperate will go thru the hassle and if you want to be taken for go to Grossinger. The name it self spelled out my experience GROSS and maybe thats part of the reason of the name. More