Toyota of Morristown

Went for 5,000 mile check up. Very efficient. Took car @ appointment time. Waited 1 hr and car was set to go. Service team members were pleasant and helpful. Nice job. appointment time. Waited 1 hr and car was set to go. Service team members were pleasant and helpful. Nice job. More

The Toyota of Morristown Service Department provided me with terrific service a few weeks ago. I was absolutely blown away by the excellent customer service that I received at every step during the process with terrific service a few weeks ago. I was absolutely blown away by the excellent customer service that I received at every step during the process. Both Joe Setti, the Service Manager, and Andrew Tirpack, the customer adviser, were helpful, friendly and professional. In fact, everyone that I encountered when I dropped off my car that day - from valets to the receptionist to the gentleman who checked me in - provided exceptional customer service. They were friendly, approachable, and proactive. Andrew promised that he would keep me posted on what was going on with the car, and he did - calling me that evening and again in the morning with updates. He also said he had looked over the car and that it was in excellent shape, but it was overdue for its 100,000 mile hybrid service. This is the kind of proactive customer service that is just incredibly impressive. I asked if the hybrid maintenance could be done while the car was there, and he said it was no problem. About an hour after that, he left me a message saying that the car was ready to be picked up as soon as it got back from being washed. (What a nice surprise! A free car wash!) Mary M. More

The Staff is friendly and willing to assist. I am always greeted with a smile and taken care of in record time! Their speed of assistance does not diminish their personal interest which in this day and age greeted with a smile and taken care of in record time! Their speed of assistance does not diminish their personal interest which in this day and age an Art! BRAVO to Toyota of Morristown! More

Toyota of Morristown service dept rocks always Toyota of Morristown service dept rocks always accommodating with dates and loner cars and on time I would highly recommend Toyota of Morristown t Toyota of Morristown service dept rocks always accommodating with dates and loner cars and on time I would highly recommend Toyota of Morristown to anyone that needs service More

Stopped by to pick up plates and tire stem caps which Dan the salesperson was ready willing and able to install. He was our salesperson from the beginning and was very helpfully and patient with all our ques the salesperson was ready willing and able to install. He was our salesperson from the beginning and was very helpfully and patient with all our questions. Really a nice young man who I hope stays with Morristown Toyota. It was noted at that time that the tire pressure light was on, so he directed us to the service center where the vehicle was taken in immediately for adjustment. Within ten minutes we were on our way to pick up the grandkids from school. I would recommend Morristown Toyota over the other Toyota dealers that I have visited before making my decision on my purchase. More

Tom is very friendly and answered my questions clearly. Never felt being pushed to do the repair. Waiting area is nice with free water and snacks. The cost is reasonable. You can feel that they do care Never felt being pushed to do the repair. Waiting area is nice with free water and snacks. The cost is reasonable. You can feel that they do care about the customers. More

Great service- helpful staff was able to locate a problem in my tire And fix it quickly at a reasonable price Valet service is a plus Bridget V. Basia111@aol.com in my tire And fix it quickly at a reasonable price Valet service is a plus Bridget V. Basia111@aol.com More

I purchased my 2011 4Runner at this dealership and have taken it to them for service since new. I always get treated extremely well, and the work is always done as promised. For certain recommended service taken it to them for service since new. I always get treated extremely well, and the work is always done as promised. For certain recommended services I have not wanted to wait, so the dealership was kind enough to provide a free loaner car for the day. This is a great feature for someone like myself who spends most of their working time driving. I highly recommend this dealership for service on your Toyota, and I will continue to have my vehicle service there for as long as I own it More

I went to the dealership not knowing if I was buying new or used. Ed reviewed the options with me and I decided to go certified used. Ed was knowledgeable, helpful, and courteous. I would work with him a or used. Ed reviewed the options with me and I decided to go certified used. Ed was knowledgeable, helpful, and courteous. I would work with him again. The one opportunity area is that the time it took from the agreeing on a price to signing the paperwork took less time (it was much longer than I thought it would be). I am enjoying the car and made the right choice. More

The entire staff was efficient and extremely polite. They described a problem they found that was in addition to the reason I brought the car in for. Judy arranged a loner for me in just minutes.I was contac described a problem they found that was in addition to the reason I brought the car in for. Judy arranged a loner for me in just minutes.I was contacted. The repair appears to be totally satisfactory. More