Toyota of Muncie

After the ice and snow storm of January '11 our car, a 2000 Ford Taurus, had a fuse light out in the car, the windows would not work, and the windshield wipers would not turn on. We took our car in to To 2000 Ford Taurus, had a fuse light out in the car, the windows would not work, and the windshield wipers would not turn on. We took our car in to Toyota of Muncie the morning of 2-7-11, and by 2:30 p.m. we had already received a phone call from Peggy Keller telling us the car was ready. She was very polite, helpful, and caring when it came to assessing the problems with our car. She is a great employee and we would love to come back and work with her, again! Thanks! More

I was treated as a welcomed customer by Reddie, who took the time to find out my needs and my desires for a new truck. when we determined i was unable to purchase a new 2010 model, he immediately went to wo the time to find out my needs and my desires for a new truck. when we determined i was unable to purchase a new 2010 model, he immediately went to work in finding me a previously owned Tundra that met my needs and my pocket book. He did not try to force the issue, but let me make up my own mind and was there to answer any questions. I really like the "laid back" atmosphere. No fuss, no muss buying. You don't get that kind of treatment everywhwere you go. They have continued to be this way when I go to get my truck service. I will be a long time customer and look forward to my next purchase. More

I went to Toyota of Muncie to purchase a vehicle for my daughter. I was treated with respect and courtesy and was thrilled with the overall experience. Reddie Henderson treated us like family. The price of daughter. I was treated with respect and courtesy and was thrilled with the overall experience. Reddie Henderson treated us like family. The price of the vehicle was great and the quality of our service was outstanding. I will send all of my friends and family to Toyota of Muncie. More

I had a great experience with Reddie Henderson and actually all of Toyota of Muncie. I told Reddie what I was looking for and he found me the perfect car and in my price range. I also had a great exp actually all of Toyota of Muncie. I told Reddie what I was looking for and he found me the perfect car and in my price range. I also had a great experience with the service department. Loved the waiting area with all of the refreshments. Thanks, More

After purchasing a yaris from Toyota of Muncie, signing the contract and having the vehicle for 2 days they called me to say there was a computer glitch and they forgot to charge me sales tax. Now they wan the contract and having the vehicle for 2 days they called me to say there was a computer glitch and they forgot to charge me sales tax. Now they want me to pay an additional $1700.00 on top of the purchase price or return my vehicle. I since then spoken to 3 finance managers at other dealerships in Indianapolis who told me it is a sale scam to suck more money out of me. More

First off, just because a vehicle is listed under the dealer's internet website as being ‘available’; does not mean that it is on the lot. I arrived at Toyota of Muncie only to find the Corolla I found u dealer's internet website as being ‘available’; does not mean that it is on the lot. I arrived at Toyota of Muncie only to find the Corolla I found under their website was not on the lot. They tell me they share internet vehicle access and that it is still "available" because they can have it driven over from other dealers. Just a trick to get you to the lot. So, I give them the benefit of the doubt and test drive another vehicle similar to the one I wanted. I decided to go ahead and purchase the vehicle. Almost an hour later I am told by the salesman that he found out the dealer sold the vehicle I wanted, but he has another with two extra packages that I did not want at another dealer. After some haggling with the price I get it to a price somewhat acceptable. I drive home and receive a call from the dealer letting me know that they found out yet another useless option is installed on the vehicle. I just said screw it and told them to forget it. Overall poor experience. Do not trust internet sales...seemed like a big trick to get me to pay more. Spent over 6 hours at the dealer for nothing. The salesman was polite, but needed someone more experienced to handle this sale. Look to another dealer if you plan to buy a Toyota. More

I bought my 4runner from Toyota Muncie so I took it there for its first oil change. The day after the oil change I noticed oil on my driveway and I took it back in, they said the seal on the filter was fault for its first oil change. The day after the oil change I noticed oil on my driveway and I took it back in, they said the seal on the filter was faulty, no apology for me so I called the sales manager and he was even worse than the service people. He told me that my car left their dealer in perfect condition and the fault must have started after I drove the car down the street. He couldn't admit that they either installed the oil filter wrong or installed a faulty oring. I will never go back there or recommend them. More

After a neighbor told me about Toyota of Muncie I decided to try then out on my 08 Lexus , I had been taking it to another Toyota Dealership and Lexus in Indy. Wow what a difference! Very nice, professional to try then out on my 08 Lexus , I had been taking it to another Toyota Dealership and Lexus in Indy. Wow what a difference! Very nice, professional and very fairly priced. Not cheap but then neither are any automotive shops these days. I would highly recommend them More

My name is Mark Bowlin , I went in to the dealership on 3/04/10 do to a news paper add on a honda van when I got there it was sold when it just came ouy that morning , they then had shown my another ghonda 3/04/10 do to a news paper add on a honda van when I got there it was sold when it just came ouy that morning , they then had shown my another ghonda van a 03 for 8995. I asked the sales man Shawn Kerston if the trans was ok he stated yes it was just rebuilt a few weeks ago I bought he van I have had it serviced from toyota and the trans is going out but yet the salesman can not find the paper work on the trans and can not give the previous owners name, I then called Jeff Daniels the owner said he would get to the bottom of this and call back but never heard from him nothing but the run around we have been with out a van for 2 weeks now and no one will call u back ,i have called repeatedly but always passing th buck , I called chanel 13 news for heklp also bbb and the attorny general ., if any one has had problems with toyota of muncie CALL MARK BOWLIN 765-284-3953 More

I purchased a used car from toyota of muncie and recently had my transmission go out. I took my car in to have the transmission replaced and ended up paying over $900. Their service time took a week. When I had my transmission go out. I took my car in to have the transmission replaced and ended up paying over $900. Their service time took a week. When I finally picked up my car it had a loud sound when shift gears. I had to take it back and they said it need a new clutch fan and that would be another $300. Unbelievable! All I can say is avoid this dealership at all cost. More