191 Reviews of Toyota of Naperville - Service Center
I bought my vehicle new from Toyota of Naperville. My 05 Highlander had a front differential leak at 42,000 miles. They had it for a month. It shows on the bill that they replaced gaskets on the transfer Highlander had a front differential leak at 42,000 miles. They had it for a month. It shows on the bill that they replaced gaskets on the transfer case. Now at 65,000 miles, it is leaking again but they state that they never touched that area. It is clear that the silicone is fresh and that they did. They offered no assistance other than to waive the $53 diagnostic fee and quote me a $1,900 repair job to reseal the transfer case. When I questioned them about the $53 fee, they told me that it is a standard charge just as one goes to a doctor and pays a fee. I asked them why they had not disclosed that at the time I scheduled the appt and her response was, "Didn't you ask?" Toyota Corp offered me $500 toward the purchase of a new vehicle but they said since it is out of warranty, no help otherwise. I am dissatified with my experience and the fact that they lied to me about the work they did. More