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Toyota of New Bern

New Bern, NC

4.8
342 Reviews
Call Dealership (252) 637-7200
View Awards

5010 U.S. 70

New Bern, NC

28560

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342 Reviews of Toyota of New Bern

June 12, 2023

Today trying to schedule a oil change and tire rotation wait time one week. Last month I needed a battery replacement service department wanted one week to schedule. First question service rep asked today More

by love the car hate the service
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Person in service request call , Bruce Smith, Michael Moore, Tommy Jones
Report | Print
Jun 16, 2023 -

Toyota of New Bern responded

We are sorry to hear that our service wait times were longer than expected and apologize for any inconvenience caused. We value all of our customers equally and regret that you feel otherwise. We would appreciate the opportunity to make things right, so please don't hesitate to contact us if you have any further concerns or if there is anything we can do to help. Thank you, Nathan Rhodes - Marketing Director - (252) 637-7200

June 01, 2023

Toyota of New Bern is a great to work with. They have always gone above and beyond our expectations More

by McKenna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Smith
Report | Print
Jun 01, 2023 -

Toyota of New Bern responded

This feedback makes our day! Thank you for being a valued client of Toyota of New Bern.

June 01, 2023

5 stars is not a high enough rating for their customer service! We were on vacation and need to get my brakes checked Rob got us in immediately and had every thing fixed in under 2 hours. I would make thi More

by maryj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Report | Print
Jun 01, 2023 -

Toyota of New Bern responded

Thank you so much for reviewing Toyota of New Bern! We are blushing from your kind feedback. We appreciate your shoutout to Rob and the team and hope you have a lovely day!

May 27, 2023

Purchased 2023 Camry last year. Car is great. A little confusion regarding the interest rate I was charged. Received a call from salesman & finance. Amber in Service Dept. was gre More

by macneal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber. She was great!
Report | Print
Jun 07, 2023 -

Toyota of New Bern responded

Glad to hear you're enjoying your 2023 Camry. It's great to hear that Amber in Service took good care of you and answered all your questions. I apologize for any confusion and am here to assist you with information about your interest rate at any time. Thanks for choosing Toyota of New Bern. Nathan Rhodes - Marketing Director - (252) 637-7200

May 27, 2023

Amber was wonderful! Never had anyone that nice. Gave me her cell # to communicate. Bob More

by bbuttermore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
May 29, 2023 -

Toyota of New Bern responded

Bob - It was our pleasure to complete your vehicle's service! Amber and the Toyota of New Bern team thank you for your business and wish you safe travels down the road!

May 24, 2023

Great quick service I can if I want to but I don’t want to write 15 More

by hansjwerner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jones
Report | Print
May 25, 2023 -

Toyota of New Bern responded

Thank you for the review! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you back again at Toyota of New Bern!

May 12, 2023

Having 197k plus on my sequoia I thought maybe it was time to have my brakes reworked. It was also time to have the oil changed. TOY of New Bern did an excellent job telling me why I didn’t need brakes More

by tljohnson1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service
Report | Print
May 15, 2023 -

Toyota of New Bern responded

We're so glad to hear that our team at Toyota of New Bern provided you with excellent service for your Sequoia! Thank you for taking the time to share your positive experience and for choosing our dealership for your service. We're thrilled that we could help keep your vehicle running smoothly and safely. Take care!

May 04, 2023

Always friendly and gets my car done on time if there is anything wrong they let me know More

by Sharonlester54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Smith
Report | Print
May 05, 2023 -

Toyota of New Bern responded

Thanks for working with the Toyota of New Bern team, Sharon!

May 05, 2023 -

Sharonlester54 responded

Always friendly help you anyway they ca. Gets car gone on a timely manner

May 03, 2023

Friendly, knowledgeable staff and easy to work with! I love how they stand by their product after the sale. More

by sbunting
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bruce Smith, Michael Moore, Tommy Jones
Report | Print
May 03, 2023 -

Toyota of New Bern responded

We're thrilled to see you've had an excellent experience at Toyota of New Bern! Our team prides itself on being knowledgeable and easy to work with. Thank you for your review! We hope to have the opportunity to work with you again in the future!

April 24, 2023

Great service, customer oriented and honest. Service department is thorough and communicates clearly work to be performed and accurate cost estimate. More

by rpmstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Report | Print
Apr 25, 2023 -

Toyota of New Bern responded

We're over the moon our team has demonstrated our commitment to customer service! Thanks for supporting Toyota of New Bern with your business and stellar review. Drive safe!

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