Toyota of New Bern

Terrible experience here. Recieved multiple emails about getting 120% KBB trade-in value. Called ahead of time to confirm this is what was actually meant. Value for trade-in was more than $14k, they offered getting 120% KBB trade-in value. Called ahead of time to confirm this is what was actually meant. Value for trade-in was more than $14k, they offered a little over $7k. Lies and a waste of time. They will never get any business from me and I will discourage anyone from buying here. More

Awful experiences. Every time I’ve dealt with them it’s been something. Giving up. Selling my Toyota and moving on. I do not recommend.. been something. Giving up. Selling my Toyota and moving on. I do not recommend.. More

Finance staff was pushy and condescending. Sales told me the car had Apple CarPlay when it did not. Typical "what can I do to get you to buy this car today" type speeches. So many things were omitted during the car had Apple CarPlay when it did not. Typical "what can I do to get you to buy this car today" type speeches. So many things were omitted during the very rushed sales process. After the dust settled and was at home with a minute to think, I realized I had been taken advantage of. Some might say it was my mistake for going there as a female alone, but what does it say about the dealership to treat people like that? I had great experiences at Ford and Subaru dealerships. These Toyota staff were bullies. I will never purchase from here again. After sharing my experience with friends and family, I have found that they had similar pushy or deceitful experiences as well. There are plenty of places to buy a car in this area. No need to go to this one. More

Waste of time I called the dealership and made a appointment to purchase a used tundra they had on their lot. I drove 2 hours away just for them to tell me that the I called the dealership and made a appointment to purchase a used tundra they had on their lot. I drove 2 hours away just for them to tell me that they auctioned off the vehicle that same morning when it clearly shows on their computer that they had a appointment for me to come look at it. So they tried to sell me something "similar" with a little less miles for $5k more than the original truck I was suppose to purchase from them. They wouldn't work a deal with me knowing that it was their fault for auctioning the truck and that I traveled that far for nothing. More

Very bad customer service Wrote a review earlier about used truck I bought from this place.. tried to get the scratches fixed. Had it in writing. They basically told me to. Wrote a review earlier about used truck I bought from this place.. tried to get the scratches fixed. Had it in writing. They basically told me to. U know off. I even called Toyota of America and complained. They emailed or called this dealership. The dealership was suppose to call me within 34 hours. Its been close to 2 weeks. Have not heard a word from the general manager or the customer service manager. Next step is a attorney since I have it in writing. Please think twice about buying a vehicle from this car dealership. More

Marcus Rocks! Marcus went above & beyond to make sure that all of our needs were met. I'm in the sales industry myself & one of the most important things to me was Marcus went above & beyond to make sure that all of our needs were met. I'm in the sales industry myself & one of the most important things to me was "honesty". Calling Marcus honest would be an understatement. I'd DEFINITELY refer this dealership. More

Liars!! tried to trade in my Toyota after a year was lied to about what I could do after a year of paying my car on time. did not get anything that I was told tried to trade in my Toyota after a year was lied to about what I could do after a year of paying my car on time. did not get anything that I was told I could do!! They will say anything just to get you in a car!! More

Service Department with poor customer relations From the service reps, to the mechanics through the service manager there is poor communications. We have had our Tacoma in the shop for over 5 days a From the service reps, to the mechanics through the service manager there is poor communications. We have had our Tacoma in the shop for over 5 days and no one at New Bern Toyota can give me an honest word what is going on with my truck. I should have heeded the word of others reviews that their service department is lacking the skills to be a successful organization. More

The sales manager! We recently made a purchase on a Toyota. We had a trade and the sales manager lied to us about our trade. We will NEVER make a purchase from this deal We recently made a purchase on a Toyota. We had a trade and the sales manager lied to us about our trade. We will NEVER make a purchase from this dealership again. We were taken advantage of and was not given the opportunity try the dealership to have them make it right. They refused to work with us. We are seeking legal counsel at this time. My advice to anyone planning on purchasing a Toyota product NOT to go to New Bern Toyota unless you want to be treated like dirt. The sales manager needs to learn how to respect the consumer More

Great Dealership This was my third purchase from Toyata of New Bern. The quality of interaction from Scott who made the sale to the front desk who were eager to assis This was my third purchase from Toyata of New Bern. The quality of interaction from Scott who made the sale to the front desk who were eager to assist if needed to the service department . Having driven Toyota’s for several years, I came to greatly appreciate the quality of professionalism. More