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Toyota of New Bern

New Bern, NC

4.8
244 Reviews

5010 U.S. 70

New Bern, NC

28560

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244 Reviews of Toyota of New Bern

October 23, 2023

I’ve enjoyed dealing with Dan at Toyota He was very easy to talk with and answered my questions would recommend Dan and Toyota of New Bern More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Jones
Oct 24, 2023 -

Toyota of New Bern responded

Mary, we're pleased to know you had a positive experience with Dan at Toyota of New Bern. Thanks for recommending us and don't hesitate to reach out if you have any more questions!

October 20, 2023

Nice clean place,comfortable waiting area and they provide coffee.. clean bathrooms..nice to have the lifetime warranty, free oil changes and tire rotation, also,they will let you know other things t More

by ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Oct 20, 2023 -

Toyota of New Bern responded

Ken, it's great to know you enjoyed the amenities at Toyota of New Bern and found our service beneficial. We aim for a comfortable experience while we take care of your vehicle needs. Thanks for sharing!

October 19, 2023

Terrible service! I wouldn’t even recommend this place to someone I didn’t like it’s that bad waited 4 hours to get my tires put on and aligned. Get home to see my tru More

by Hunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
Oct 19, 2023 -

Toyota of New Bern responded

Hunter, I'm really sorry to read about your experience. Waiting for 4 hours and then discovering missing parts is definitely not the service we aim to provide. We'd like a chance to make things right - could you please reach out directly so we can address this? Thank you, Nathan Rhodes - Marketing Director - (252) 637-7200

October 13, 2023

Very thorough and pleasant to work with. Couldn’t ask for a better team to deal with More

by sandy.ammons31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Smith
Oct 16, 2023 -

Toyota of New Bern responded

Sandy, congrats on your new car, and thank you for choosing Toyota of New Bern! We are glad to hear your experience was seamless. Thanks for the five-star review, and we'll see you down the road!

October 09, 2023

They take good care of you. I have always had very good experience with this dealership. I would send any one there to buy a car. If you do asked for Michael Moore. More

by Marion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Moore
Oct 10, 2023 -

Toyota of New Bern responded

Marion - We're delighted to know you've had positive experiences with Michael and the team at Toyota of New Bern! Thanks for choosing us above the rest and offering your generous recommendation!

October 05, 2023

Great people to work with! Bent over backwards to accommodate me. Even arranged for a loaner car when it was discovered they were out of stock of the tires I needed and still More

by donny612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott
Oct 05, 2023 -

Toyota of New Bern responded

Donny, we're glad to know our team at Toyota of New Bern went the extra mile for you! Thanks for your kind words about Scott and the rest of our crew. Safe travels with those new tires!

September 11, 2023

Outstanding service on several occasions by Mike. Will definitely use this dealership again. Very clean professional dealership with very nice waiting area for customers waiting for service on their More

by Beachgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 12, 2023 -

Toyota of New Bern responded

We're delighted to know that Mike and our team at Toyota of New Bern have been able to provide you with outstanding service! We appreciate your kind words about the dealership, waiting area, and overall experience. Thanks for choosing us for your Lexus needs—we look forward to seeing you again in the future!

September 07, 2023

Michael was the ONLY dealership employee across the spectrum of dealerships visited (Chevy, Dodge, Ford, and another Toyota store) over 3 weeks who took the time to demonstrate the features of my vehic More

by pebo27
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Smith, Michael Moore, Tommy Jones
Sep 08, 2023 -

Toyota of New Bern responded

We're delighted to know that Michael and our team at Toyota of New Bern stood out among the rest! We always strive to provide detailed information about each vehicle. Thanks for choosing us, we appreciate your kind words!

September 07, 2023

Robert has great people skills. The dealerships is lucky to have such a professional in the service department. More

by thenites425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Smith
Sep 08, 2023 -

Toyota of New Bern responded

We appreciate your kind words about Robert and our service department at Toyota of New Bern. We're lucky to have customers like you too!

September 05, 2023

Very quick visit, just needed a way to get into my gas cap. Amber was great to work with. More

by Mamagrande63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber
Sep 06, 2023 -

Toyota of New Bern responded

We are happy to hear that Amber and the team took great care of you! Thank you for choosing Toyota of New Bern and for sharing your experience. Drive safely!

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