Toyota of Newnan

Yesterday, I was communicating with a lady (at this dealership) by the name of Kristina Cutshaw about a used 2019 vehicle they had on the lot. It was exactly what I wanted, so we negotiated a price and dealership) by the name of Kristina Cutshaw about a used 2019 vehicle they had on the lot. It was exactly what I wanted, so we negotiated a price and I asked if I could put down a deposit so that I could make the 1-hour drive from Atlanta to Newnan the following afternoon for a test drive. I made the appointment for 4 - 4:30 the next day and told her that if I liked the way it drove, I would purchase the vehicle. She told me that I this dealership doesn't hold cars but that she would pull the keys when I was en route. (I explained to her that I have been en-route to two other dealerships in the past week who sold the car while I was driving to the dealership.) The next morning, I reached out to her at 9:15am to confirm I would be heading down from Atlanta to Newnan when I got off work at 230. Again, she said she would grab the keys when i was en-route. Sadly, the outer bands of a hurricane were dumping water in Atlanta and the traffic was a nightmare. At 3:20 she reached back out to confirm i would still be coming. and I told her that I was on my way. At 320, she texted me to make sure I was coming, and I confirmed. She finally went to get the keys and as luck would have it, someone had just taken the car out for a test drive. When that was conveyed to me, I told her I was not going to drive over an hour in a torrential downpour on the off chance that it might be available, so i let her know I was turning around to go home andI asked her to let me know if was available so I could come down after the storm stopped. She said she would keep me posted. At that time, I mentioned that I was disappointed in the way things were being handled, as I would assume that I would be informed and given the first right of refusal. Here is the text exchange: Kristina: I'm sorry, I just went and checked and the Outback did sell. ME: WOW. Glad to know this is how you do business. I'll make sure to provide that information to everyone I can. Have a great weekend. (yes, i was irritated) Kristina: I apologize for any inconvenience, however I was very transparent when I explained that we do not hold vehicles, I also notified you that the vehicle was being looked at before you drove this way. Have a good evening! Me: Congratulations on the car sale. I'm glad that it finally was able to be purchased. Also, I appreciate you finally apologizing for the inconvenience this is caused not only me, but the person who had to take off early to drive me down there. We negotiated a deal, i told you at 9:30 this morning I was coming. I told you i would be leaving atlanta at 230. You confirmed with me at 3:30 that I was coming and yet here we are. Yes, you did mention that you don't hold cars… however if someone's willing to drive down to your dealership, an hour away in a torrential downpour from a hurricane, there's a really high likelihood that I was serious about purchasing that vehicle. Although every other dealership i've been dealing with in Atlanta does offer that courtesy of a $500 hold for less than 24 hours, you guys have every right to run your business the way you feel is appropriate and I don't fault you for that. On a similar note, I'm sure you can understand that I feel the appropriate response back is to post a review of your dealership on Google and Dealer Rater. When I logged on, I did notice that you have a 2.9 rating so I assume that this is not the first time someone has had an issue with the way you do business Again, I do appreciate your time and thank you for finally letting me know the outcome. Stay safe during this weather. More

We purchased a used Toyota Sienna in January 2024. We expected that the Toyota Certified Used Warranty was actually a warranty from Toyota, We trusted that all the paperwork with the Toyota Used Vehic We expected that the Toyota Certified Used Warranty was actually a warranty from Toyota, We trusted that all the paperwork with the Toyota Used Vehicle Warranty logo meant we were getting a Toyota Used Vehicle Warranty. In the end we unexpectedly were given a warranty administered by Fidelity and not backed by Toyota. We did not realize this until the summer when we were traveling, needed service, and our warranty was not in the Toyota Certified Used Warranty database. More

. . .Charged $94.25 for an oil change that took nearly two and a half hours . . .Never again. two and a half hours . . .Never again. More

As of August 2024 - they need new management. They appear not to be able to keep track of what vehicles are on their lot. I was contacted by a sale associate (Uran Murtezi) to try and get me to c They appear not to be able to keep track of what vehicles are on their lot. I was contacted by a sale associate (Uran Murtezi) to try and get me to come in for an appointment on a vehicle I had expressed interest in. Uran said the vehicle was available and called my phone repeatedly trying to get me to come in. But then later that same day he said he could not find the vehicle anywhere. The next day he still could not find the vehicle. And then it was "unavailable". Sales manager (Nathan Trust) emailed me a pricing sheet with a price that was $4493 above what they had listed as the sales price online and Trust would not respond to emails when I asked him to honor the listing price. So much for trust, so much for communication! They are careless and shifty - take your business elsewhere & save yourself drama. More

If I could give Toyota of Newnan 10 stars, I would! I really don't get the less than stellar reviews I see. This was my 2nd purchase in a year. The 1st time, was in January where I got a great deal o I really don't get the less than stellar reviews I see. This was my 2nd purchase in a year. The 1st time, was in January where I got a great deal on a 2023 Camry. Jerald English and the staff were very helpful and courteous. Downright friendly and no pressure. This time my RAV4 was totaled, so after several weeks and wasted trips to look at cars, I thought "maybe I should call those guys in Newnan". Ding ding! Why didn't I do that to begin with?! This time we had Joe Brown, what a character! He not only let me basically pick my own choice out of the used lot, he made me laugh till I cried. We thoroughly enjoyed our trip! We got a beautiful Honda crv 2020 and it fits like it was made for me! Thank you JOE BROWN and the staff in the financial office too. Don't change a thing because you guys get it right. This is my go to car dealership from here on out. Joe Brown is awesome! And by the way, listen folks...their dealership fees are $1000 less than the other FOUR dealerships we went to! 🤣😊😎 Lori Ibbotson More

Two reasons for my one star rating. One - my appointment to have my oil changed and tire rotation service took two hours and fifteen minutes. Two - I suspect my Tacoma may have been use One - my appointment to have my oil changed and tire rotation service took two hours and fifteen minutes. Two - I suspect my Tacoma may have been used for an errand, which is why it took so long for service. My mileage from when I brought it in and when I left should have been the same, but it was mores miles. I can't verify my suspicion, but I will not be taking my truck back to Newnan Toyota for service again. I may not even consider them for a new vehicle. More

We purchased a used vehicle from there today and our salesman was Lab. He was wonderful. From the rime we walked through the door until we left everyone we came in contact was amazing. Very helpful salesman was Lab. He was wonderful. From the rime we walked through the door until we left everyone we came in contact was amazing. Very helpful and got us what we wanted at the price we wanted. Thank you Toyota of Newnan. More

This dealership has gone downhill. Rotors had to be turned and after picking up my wife’s car the brakes made more noise than ever. Their excuse, the blade needed to be sharpened - wha Rotors had to be turned and after picking up my wife’s car the brakes made more noise than ever. Their excuse, the blade needed to be sharpened - what? Why wasn’t this discovered when they took it for a test drive? Then when the tires were rotated two of the custom valve stem caps were missing. That wasn’t by accident. This service department is nothing like it used to be. I was very generous with two stars. Wish a Toyota dealership would come closer to Peachtree City. More

My girlfriend and I visited this dealership on Saturday. We met with a salesperson on a specific vehicle that we saw online for $31k. Here are the unforgivable issues we had with our visit: 1. We were We met with a salesperson on a specific vehicle that we saw online for $31k. Here are the unforgivable issues we had with our visit: 1. We were presented with a sales sheet on the vehicle we test drove that was $32k. We told the salesperson that's not the price that was listed online. We asked why was the price different. He said he'd check on it but had no tangible reason as to why he presented us with a price that was different then what was listed online. 2. The sales sheet we were presented with had all our fees on it we were told by the salesperson but guess what? The numbers didn't add up 😂. There was an unaccounted for $2k. We asked the salesperson "Why is there a missing $2k?" What is that for? The number all in added up to $36k but the final price on their sheet was $38k!!!! xxx???? He told us the $2k is for optional gap coverage, service contract etc. We asked that he bring us the sheet with the correct math and all fees explained. He said he would do that but wanted to get us to agree to a deal today. We refused until we see correct math and pricing (see #1 above). 3. He brings back the new sale sheet and the correct price is now listed $31k but the fantom $1k (see #1 above) is now listed as "rebate". That's was NOT a rebate, that was the online price what are you even doing????? In this new sheet the missing $2k is now removed and gone completely and the total is back to $36k and he arrives with a different team member (a taller guy wearing the same shirt). The taller guy who is more seasoned tells us the now missing $2k is not from optional coverage like the main sales guy said but because they now listed "the county" on the sales sheet. "Now that they have the county, the $2k is gone". What in the entire heck is going on at this dealership? That makes zero sense. At this point we are certain we aren't just dealing with lies we are dealing with incompetence at the highest levels. 4. During this whole time we tell the salesperson we already have financing but will be bringing a check later in the week with a large down payment. They of course want us to purchase today instead of coming back so they go through this explanation of how we should just finance through them and use our down payment to pay off the loan later and refinance. We don't want to refinance and agree to a larger monthly payment then we want or are comfortable with today, we have financing and are not about to sign a long with the anticipation of going through refinancing immediately after. That's just hassle we don't have time for. We have options. This isn't the last car on earth. All iI, I wouldn't recommend this dealership to my worst enemy. The people we worked with were both incompetent and dishonest. Mayne someone there knows what they are doing but we didn't meet the them. RUN AWAY FAST. More

They do have their cars competitively priced and that is about all that is good. Their number one goal is to get you to sign the purchase agreement. Once that is done the process falls apart. We live out about all that is good. Their number one goal is to get you to sign the purchase agreement. Once that is done the process falls apart. We live out of town and had to make two trips in order to pick up our car. The finance dept will not answer the phone or return phone calls. We picked up our car mid January, it is now March 8th and we still do not have paperwork to get the car tagged. When we call to ask about it there is no one able to come to the phone. More