Toyota of North Charlotte

Service A great experience and timely. Eric always goes the extra mile to make sure it's a great experience and even helped me resolve a warranty issue. A great experience and timely. Eric always goes the extra mile to make sure it's a great experience and even helped me resolve a warranty issue. More

Efficient and courteous Many dealers are not fun to deal with, as they really just want to sell cars. But Toyota of North Charlotte is not like that. They are courteous and Many dealers are not fun to deal with, as they really just want to sell cars. But Toyota of North Charlotte is not like that. They are courteous and honest. I don't experience pressure to get service that may be needed, although they will always let me know what might need attention soon. Also no attempts to get us to consider a newer car. Service is prompt and communication is clear. More

Great Experience We just recently bought a new Toyota Highlander and the entire process was so stress free compared to other dealerships. I didn't feel like I was tryi We just recently bought a new Toyota Highlander and the entire process was so stress free compared to other dealerships. I didn't feel like I was trying to be pressured or sold anything I didn't want and was given great service the entire time! More

customer service My experience with your dealership was very professional and efficient. I came in for an oil change and my service rep Connor McCullough suggested an My experience with your dealership was very professional and efficient. I came in for an oil change and my service rep Connor McCullough suggested an oil use consumption test that was absolutely free. And he took the time and explained the process of things that would enhance the life of my car. "who does that" Thanks Connor for your God given ability for excellent customer service and genuine concern. May your career with Toyota be greater than your expectations. Alison Brown More

Awesome Service My recent visit to Toyota North Charlotte was as always, professional and efficient. When I arrived, I was late due to an accident and had already ha My recent visit to Toyota North Charlotte was as always, professional and efficient. When I arrived, I was late due to an accident and had already had a very difficult day. The service department was very accommodating, moving my appointment several times along my drive as I encountered delay after delay. When I arrived I was exhausted and frustrated. Connor McCullough was my service advisor and I explained this had not been a good day so far. He may not even recall, but he made a light joke about my luck, that somehow put it all in perspective and was funny too. It may seem like nothing, but his ability to tune into my apparent stress and somehow make me laugh was just what I needed. His humor lightened the moment and was greatly appreciated. Awesome people skills. You either have that or you don't. No amount of training can teach you to be personable. Thanks Connor! More

Great Service Went in with an inspection problem. Russell Martin and Will Gaddy handled it quickly and at no cost to me. Great customer service! This dealership has Went in with an inspection problem. Russell Martin and Will Gaddy handled it quickly and at no cost to me. Great customer service! This dealership has really been working on their customer service and satisfaction. Will Gaddy is a manager in the service department and is always right there to help solve any problems. I'm pretty picky when it comes to service and Toyota of North Charlotte is the first place that I go when leasing or need service. More

My recent service Edwin Montalvo really assisted me in understanding what was going to be done to my engine and he answered all of my many questions. I really enjoyed h Edwin Montalvo really assisted me in understanding what was going to be done to my engine and he answered all of my many questions. I really enjoyed his pleasant attitude and demeaner. He is what a customer service provider to be like, pleasant and knowledgeable. There was another gentleman that assisted me when I was dropping my car off but I can't remember his name. He was also vey helpful and pleasant. He called to make sure they had my dash that was on recall and my visor that I needed to replace. More

Great service My wife stopped in because her 2014 Corolla had its low time pressure indicator light on. We had purchased from another dealer but they are far from My wife stopped in because her 2014 Corolla had its low time pressure indicator light on. We had purchased from another dealer but they are far from where she was. She was able to pull right up. Russell Martin greeted her warmly and made sure the tire was fixed in a timely manor. Although the waiting room doesn't have coffee and donuts like our dealer the service provided by Russell was exceptional. Thanks! More

Freindly, Perfesional, & Patiente. David (Sales) showed me around to all the vehicles I wanted to see and was very knowledgeable about all the vehicles he showed me. Steve Gregory (Sal David (Sales) showed me around to all the vehicles I wanted to see and was very knowledgeable about all the vehicles he showed me. Steve Gregory (Sales specialist) helped with breaking a deal. He spent time explaining options to me while not pressuring me to chose any one option. Cathy Fraley spent time explaining the contract to me and made sure I understood what was going on with the paper work. She also spent time explaining the features of the new vehicle as well as helped me transfer my personnel items over. I plan to return to this dealership when it is time for a new vehicle. Thanks Toyota of North Charlotte Crew. More

No pressure I went in knowing what I wanted to look at , test drove something I questioned about .I felt my trade in was fair ,was not talked or pressured into an I went in knowing what I wanted to look at , test drove something I questioned about .I felt my trade in was fair ,was not talked or pressured into anything else and got the financing I wanted along with the vehicle.I think the team I had was excellent and made my visit less of a pain and more enjoyable experience. I would like to say thank you to Marcus during the test drive , Nicolette for not hacking up my name during the announcement of selling a new vehicle . Thank you to Cathy Fraley in finance for not making signing all the paperwork such a serious step in closing of a new vehicle. Thank you all for an enjoyable , professional experience. More