Toyota of North Charlotte

I needed a tire sensor replaced in my spare tire. Clay promptly communicated the technicians findings and cost for replacement. I have been a customer for over 20 years and have always used the servi Clay promptly communicated the technicians findings and cost for replacement. I have been a customer for over 20 years and have always used the service department for all maintenance and repairs. More

Great service from Rob. Always take care of my service needs in a timely manner. Always take care of my service needs in a timely manner. More

When I need to take my vehicle in for service my choice is Toyota of Charlotte. My service writer is Brandon Chestnutt and he’s sure to offer great customer service and he works with the technician to make is Toyota of Charlotte. My service writer is Brandon Chestnutt and he’s sure to offer great customer service and he works with the technician to make sure my services are complete properly. More

The dealership is large, well organized and plenty of cars on the lot ro choose from. cars on the lot ro choose from. More

We had an appointment for service today. They took the car early, and finished in an hour. Plus, ran the car through the car wash. They took the car early, and finished in an hour. Plus, ran the car through the car wash. More

Service Supervisor was through and explained what I needed and didn’t try to oversell my service. needed and didn’t try to oversell my service. More

Great adviser German! ! Took care.of my service needs quick. Thank you so much for always taking care of me and my family. ! Took care.of my service needs quick. Thank you so much for always taking care of me and my family. More

I scheduled a routine maintenance for my Rav4, but also made a note that there is an issue with the rain sensing wipers (they have not worked since I purchased the car). I then mentioned it to the technic made a note that there is an issue with the rain sensing wipers (they have not worked since I purchased the car). I then mentioned it to the technician. I waited at the dealership which was laid out so that I could work while I waited. The service was completed quickly but the advisor mentioned that they don't have a way to test the wipers and asked me to send a video... I thought that all you need to do is spray water on the windshield and you will see they don't come on. But I said ok... I will go through the carwash and take a video showing the automatic wipers do not come on- thinking that would be a hint since I had been offered a car wash after the service. The advisor was friendly but I assume maybe just didn't want to spend extra time on someone that was there for an included service. More

I arrived at my appointment on time an was immediately approached by the service greeter's. I was introduced to my service advisor, German Suarez. We discussed my service need's and I went to the waitin approached by the service greeter's. I was introduced to my service advisor, German Suarez. We discussed my service need's and I went to the waiting area. It was only 30 minutes later and I was notified that they were complete. We discussed the inspection and services provided and paid the bill. No upsale attempted on anything. I couldn't be happier with the Service Advisor, the mechanic's and the dealership. I highly recommend this dealership for your service need's. More

I flew from Ohio to Charlotte specifically to buy a 2017 Tundra TRD Pro after working with Carlos all week. Communication leading up to the trip was already spotty, especially considering I was arranging tr Tundra TRD Pro after working with Carlos all week. Communication leading up to the trip was already spotty, especially considering I was arranging travel around this purchase. Once I arrived, I found a passenger-side cam tower oil leak/seep and a leaking/seeping LF TRD Pro Bilstein shock that had never been disclosed to me. Their own service department told me the cam tower repair alone would be over $4,000. What really killed the deal was the used car manager. He was completely unsympathetic to the fact that I had flown in from Ohio based on the condition represented to me, offered only $1,000 off, and told me he had no problem selling the truck in its current condition. I came there ready to buy a ~$35,000 truck and left because I no longer trusted how the vehicle had been represented or how the situation was handled. If you’re buying from out of state, get an independent inspection before booking a flight or relying on what you’re told about the vehicle. More