Toyota of North Charlotte

Service experience I just want to say that Lou Simmet was very helpful when I brought my Prius in to get tires last week. He went above and beyond any "normal" service. I just want to say that Lou Simmet was very helpful when I brought my Prius in to get tires last week. He went above and beyond any "normal" service. I had a coupon that they were not familiar with and everyone went out of their way to make it work. He even called me afterwards to make sure I had all the rebate forms. Thank you so much. I never feel like I am being talked down to because I am a woman. I take my car every 5000 miles and they are always great! More

Fast service & great amenities Service is usually quick, but if you do have to wait they've just remodeled the waiting area and it has some really nice perks! Every time I go the te Service is usually quick, but if you do have to wait they've just remodeled the waiting area and it has some really nice perks! Every time I go the tech always goes over exactly what is the issue and needs immediate attention vs. what can wait. On my most recent visit, my service tech Lou Simmet kept my updated on my vehicles progress and had my car washed afterwards! More

GREAT STAFF !! My husband was out of town during my service appointment, and since he is the one who would usually take care of it, I was hoping to rely on the staff My husband was out of town during my service appointment, and since he is the one who would usually take care of it, I was hoping to rely on the staff to help, and John Ricardo was so great to work with. He was very patient and understanding, and I truly appreciated all his efforts! More

Very nice and attentive I went to this dealership because of an internet ad for a 2010 Toyota Tundra. A sales person named Bobbi showed me the vehicle went on the test drive I went to this dealership because of an internet ad for a 2010 Toyota Tundra. A sales person named Bobbi showed me the vehicle went on the test drive with me. She was pretty knowledgeable about the vehicle and took note of a couple of concerns. She handed me off to Christian Guerrero who was nice and loved to talk baseball. Christian handled the sales pitch for the truck. After we agreed to the terms, Molly Hall did an excellent job of handling the paper signing and helping me transfer my personal belonging from my old vehicle to my new one. I would say that my overall experience was good and not excellent only because I was at the dealership for over four and a half hours. This is a nice dealership, if there is such a thing, but I would suggest going there only if you are not pressed for time. More

Couldn't Be Easier Kendra made the process so incredibly easy, getting my car repaired at Toyota of North Charlotte was absolutely a great experience! My car looks great Kendra made the process so incredibly easy, getting my car repaired at Toyota of North Charlotte was absolutely a great experience! My car looks great! More

Connor Mccullough Connor walked up to our car as soon as we arrived. Very pleasant and helpful. Took us into the dealership and we had a pleasant wait, enjoying our c Connor walked up to our car as soon as we arrived. Very pleasant and helpful. Took us into the dealership and we had a pleasant wait, enjoying our coffee and tea. My husband wanted to buy some touch up paint and a rack for the top and Connor helped him with that. He came and got us when our nice clean car was ready for us!! I told him this was the SECOND New car we have had in almost 50 years of marriage and I really do like it!! LOVE the heated seats!! Thanks Connor!! More

Service for my Toyata Tundra I was very pleased with the way that Ty Cooke handled my service appointment, from the initial welcoming, through any questions during the service, un I was very pleased with the way that Ty Cooke handled my service appointment, from the initial welcoming, through any questions during the service, until my checkout. I stopped going to another Toyota dealer because of the people in the service dept, & you certainly do not have that problem. More

Another Great Prius! Salesman, Brian Doyle was so very courteous and honored what I had told him I wanted. Shaderria Terry was also very pleasant and efficient in completi Salesman, Brian Doyle was so very courteous and honored what I had told him I wanted. Shaderria Terry was also very pleasant and efficient in completing my financial paperwork. I am very pleased with the whole deal and process. This is my second buying experience and I plan to remain a customer. More

Excellent Servcie Manager After an unusual situation, Service Mgr Will Gaddy stepped in and got personally involved in the repair of my vehicle. He took the time to listen and After an unusual situation, Service Mgr Will Gaddy stepped in and got personally involved in the repair of my vehicle. He took the time to listen and understand my situation, then he took care of everyting with no fanfare. He kept me informed and gave me clear answers. He is a good model for how all service people should treat customers. More

Friendly, efficient sales staff Sales Specialist Brian Doyle was one of the most professional, calm and efficient car salespeople I have ever dealt with. He was honest, didn't waste Sales Specialist Brian Doyle was one of the most professional, calm and efficient car salespeople I have ever dealt with. He was honest, didn't waste my time at all with silly negotiating tactics, listened to my story, and worked fairly with me. He volunteered several ideas to get me what I wanted in a way that was easy for both of us. Also, Bobby Jo, who showed me my vehicle outside and helped me determine which trim line I wanted was absolutely excellent in every way. More