Toyota of North Charlotte

I bought a certified pre-owned Tundra from them last year...enjoyable enough experience. I was not shown a CarFax vehicle history report - big mistake. I assumed that the "certified" part meant that i year...enjoyable enough experience. I was not shown a CarFax vehicle history report - big mistake. I assumed that the "certified" part meant that it hadn't been in a wreck. Oops. I went to sell the truck and ran a CarFax - lost thousands from what I should have got. Most reputable dealers would have shown this up front. Shady. Not happy. Buyer beware - go to Scott Clark's or Concord. More

I just bought a used Yaris from this dealership. The staff was friendly and helpful. I found the car I wanted and it was a good experience. staff was friendly and helpful. I found the car I wanted and it was a good experience. More

Very sad. Will never go there again. Prices on the car did not relect the right prices once you were waiting for a long time to make the dea. Very much felt like a scam and dishonest. Willing to drive an did not relect the right prices once you were waiting for a long time to make the dea. Very much felt like a scam and dishonest. Willing to drive an extra 20 miles for great service at West then suffer through anymore service or car buying at North. You can change your name but please work on your staff and state of affaris. More

After doing a lot of shopping around for a new camry, I found a good price for one on Toyota Of North Charlotte website. I made an appointment with someone in their BDC area and drove 45 minutes to take a found a good price for one on Toyota Of North Charlotte website. I made an appointment with someone in their BDC area and drove 45 minutes to take a look at a brand new Camry S model listed for 21,988. When I arrived at the dealership I was immediatly passed off to a "Product Specialist" who told me he had no idea which car was the one listed for the internet price and told me to just pick whichever Camry S I liked and it would be the same price. After picking the car I met Samantha Mattson, a "sales manager" (whoever gave this lady the title of manager should be fired along with her). She proceeded to tell me that the Camry S I had chosen was not 21,988 and that they had sold all of their internet special cars. I wouldn't have had a problem with this if she wasn't so condescending, arrogant, and horribly bland. When I asked to talk to the person in charge I met James Baune (although the way he says it you would think its James Bond, and thats probably intentional). This guy was just as condescending and arrogant, but to make matters worse, he was horribly stupid as well. After a discussion on the proper way to do business which does not involve the good ol' bait and switch technique I've come to find out this place loves to use, I left very upset. I will never buy a vehicle from Toyota of North Charlotte and I encourage everyone else to boycott them as well. They give car salesmen everywhere a bad name. More

My experience at Toyota of North Charlotte was absolutely dreadful. I incountered some of the worst customer service I have ever seen. Patricia Hill was the sales associate that was so rude to us. From the m dreadful. I incountered some of the worst customer service I have ever seen. Patricia Hill was the sales associate that was so rude to us. From the moment she first spoke with us she was terrible, her customer service skills were a joke, she rolled her eyes at every word we said to her, her tone was sarcastic and she just had all around awful interpersonal skills. She was extremely unhelpful, at one point she even said to us "That's not my job to know factual information about this car". We were visiting this dealership intending to find out information about the Prius and she acted as if we were idiots because we did not know every detail about them. This woman was so bad that we cut our visit short. I will never return to this dealship just to avoid interacting with Patricia. If anyone were to ask about this dealship I would tell them about how terrible our experience was and advise them to also avoid going to this particular dealship. The fact that this woman still has a job and that Toyota of North Charlotte has not fired her is beyond me. More

I needed oil change, new tires and brakes after 6pm and had told them I'd be willing to leave car there for a day or two to give them enough time. They had everything I needed done by 830 that same night. had told them I'd be willing to leave car there for a day or two to give them enough time. They had everything I needed done by 830 that same night. The work was flawless and I feel like I'm driving a new car! More

outstanding personal support from Eric Olsen. He was proactive on helping me with my service needs. The service was as described, as was the time to complete. I am very satisfied with this support tea proactive on helping me with my service needs. The service was as described, as was the time to complete. I am very satisfied with this support team. More

Edwin Montaivo did an excellent job in exceeding my expectations. He took his time with me and was very helpful during a very busy time of the day. Ron Whitney expectations. He took his time with me and was very helpful during a very busy time of the day. Ron Whitney More

Brandy Stead was very helpful to me on the phone when I had my check engine light come on, while visiting a friend out of town. She has always been a pleasure to work with. had my check engine light come on, while visiting a friend out of town. She has always been a pleasure to work with. More

Excellent experience. Got the car I wanted @ the price I wanted. Samantha was very knowledgeable in all areas and extremely easy to work with. I'll be back to buy another car in the future. wanted. Samantha was very knowledgeable in all areas and extremely easy to work with. I'll be back to buy another car in the future. More