Toyota of North Charlotte

We went to Toyota of Lake Norman to order the 2010 Prius with the solar panels in the sunroof. We told the salesman what we wanted and informed him we would be paying cash. The salesman explained that they with the solar panels in the sunroof. We told the salesman what we wanted and informed him we would be paying cash. The salesman explained that they had none in stock but we could order what we wanted for a $500 down payment. We spent 15 minutes looking over the specs and giving him our order. Then a manager came out to talk to us. He said if we put down a $500 deposit, we were obligated to buy the car when it came in. We told him that was not a problem (DUH). He went back into the office and talked to someone else and then came back out and explained that his manager said we couldn't place an order, we just had to put $500 down and agree to take the next Prius that came in. No choice in color, options, etc. We told him that wasn't acceptable and left. That night, we emailed several Toyota dealers on the east coast. By early morning, we had positive responses from Scott Clark Toyota in Matthews, NC and another dealer in the state of Maryland. We talked with Wes Landreth at Scott Clark and were very impressed with him and decided to work with Scott Clark. By mid morning, a customer care representative from Lake Norman Toyota called to ask about our experience. My husband told her. She started arguing with him, telling him that we just needed to accept the next Prius which came in, regardless of color or options. He told her that was not acceptable and we were going to be ordering from a dealer who was willing to work with us. She said to him, "Good luck with that" and then hung up on him. Sharing that experience with some Facebook friends over the next couple of days, I heard several similar stories. Apparently even in this economic climate, the folks at Lake Norman Toyota don't realize that in order to sell cars, you need to treat customers with courtesy and respect. Not to mention giving them what they want. If I'm spending $35,000 a new Prius, I want what I want - not whatever they want to give me. Too bad for Lake Norman Toyota. Not only did we buy a 2010 Prius (in the color we want, loaded with the options we chose) from Scott Clark Toyota, the service at Scott Clark was so terrific that we went back the next day and bought a 2008 Solara convertible. More

I live about 1 1/2 hours away from Toyota of Lake Norman and so I called and had a price quoted to me from the internet salesperson. When we got there we asked for that person, but had to work with a regul and so I called and had a price quoted to me from the internet salesperson. When we got there we asked for that person, but had to work with a regular salesperson, who immediately started playing the old, pushy, dishonest car salesman games. They would not honor the price that was quoted to us, even though it was in the notes of the person I talked to. Instead they said that "He should not have given us that price. We can't sell it for that." So after driving all the way down there and spending almost 3 hours there, we had to walk out. The next day we found much better selection with Scott Clark Toyota and wonderful service. They gave me a great quote on the phone and even lowered it a little when I came in. Scott Clark is even farther for me to drive but I will never go to Lake Norman Toyota again. More

I was very unhappy with the service at this dealership. I went here to purchase a new car - and 3 hours later - after not purchasing - I literally had to tell them that I was getting up and walking out and I went here to purchase a new car - and 3 hours later - after not purchasing - I literally had to tell them that I was getting up and walking out and I don't want anyone else to try and talk to me further. That still didn't stop them from chasing me out the door. I had to deal with 4 different people while I was here - and not one of them could give me straight answer to the very first question that I asked my salesman as soon as I walked on the lot even 3 hours later. They were not answering my questions and very very very pushy!!! I told them they were irrating me (trying to be polite as possible) but it didn't even seem to matter to them - and they just continued to push even harder. As I was sitting there waiting for them to get back to me yet again, I texted my friend (who bought a car from there several months earlier) to ask him if he was pleased with his car buying experience - he immediately called me back and said "DO NOT GO THERE to buy a car - it was the worst buying experience of my life". I stated - too late! I would not recommend anyone to this dealership. I subsequently went to Scott Clark Toyota and had the most pleasant dealership experience I have had in the past 1.5 months since I have been shopping for a car. I bought a car there the same night - and they worked with me soooo much to not only get what I wanted - but the price I wanted too. More

I purchased a 2009 Camry in February 2009 and asked to have a sunroof installed. I was quoted a price of $1000 by the car salesman, which he included in my financed amount. In talking with the service d have a sunroof installed. I was quoted a price of $1000 by the car salesman, which he included in my financed amount. In talking with the service department of a dealership in a different city, however, I was quoted a price of $600! I feel cheated by Lake Norman More

You know that stereotype that Dealerships Service departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have t departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have the sunroof checked after I found out that no other Service companies would look at a factory installed Sunroof and a dealership was my only option. So...They called me the morning after I dropped off the car and they told me that they would have to replace the Rail, 2 Cables and the motor. Their description was that the 2 Cables were stripped, the rail bent and the motor which was the biggest issue was completely seized and burnt up and was completely inopperable. The total cost $1,950 + tax on parts. Completely distraught at the price I thought I would have to pay it because I thought another toyota dealership would rake me over the coals as well so what would be the point to take it to another one? I decided to call other dealerships in the area and the Service Manager from Toyota of Gastonia gave me a price on the parts that were quoted to me at about $100 less than the Lake Norman dealership but really wanted to look at the sunroof because he had never experienced a burnt up motor on a camry sunroof. I decided to take it to them because what the heck, if he was right I would be looking at a lot less money out of pocket. Sure enough there was nothing wrong with that "Completely inoperable motor", instead they just had to fix the cables and rail. They were able to fix it and it cost only $950. The guy at Toyota of Lake Norman completely lied to my face about what was wrong with my car. I will never do business with Toyota of Lake Norman under any circumstances and strongly encourage that nobody else does either. Karma...it will come back to bite you, especially if you treat people like that. More

I came into Toyota of Lake Norman having received a promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charg promise from their associate that I could buy out my leased vehicle without the $595 documentation fee (which incidentally, not all dealerships charge) when I came in they would not honor their promise and were emphatic that I should buy or lease a new car without charging the documentation fee $595, inspection fee, and the fees associated with DMV (which by the way, they don't have to do, you can do that on your own, but the general manager told me I must do it through them) thats a lie. When I told them that was not what I wanted to do, the general manager told me nastily to come back if I wanted to buy a car. Since we had confirmed that the associate had given me this supposedly misinformation, it is my estimation that a good reputable dealership, would have honored the promise. They did not. I soon began to wonder was it the fact that I was a woman and a minority that were contributing factors to their decision not to honor the deal. What I do know is that I will never use that dealership, nor refer them to my friends, family or associates. Don't use them! Go somewhere else. More