Toyota of North Charlotte - Service Center

I HAVE TAKEN ALL OF MY VEHICLES TO TOYOTA NORTH CHARLOTTE WHEN EVER I NEED ANY REPAIRS. THEY ARE ALWAYS GOOD TO WORK WITH, DOES GREAT WORK AND IS READY WHEN PROMISED WHEN EVER I NEED ANY REPAIRS. THEY ARE ALWAYS GOOD TO WORK WITH, DOES GREAT WORK AND IS READY WHEN PROMISED More

Bryan has managed the service & repair for our entire family's cars for over six years! He is extremely professional and very careful to make sure we receive quality & timely service. I travel for work family's cars for over six years! He is extremely professional and very careful to make sure we receive quality & timely service. I travel for work over 500 miles a week across the state and worry often as to the reliability of an older car. Bryan goes above and beyond the "call of duty" to make sure my car is in excellent condition which allows me to travel "worry-free"!! Where there has been any problem with service (which has been rare) he immediatley resolves the problem without any question! We love the service at this dealership and that says a lot as we had never used a dealership for service until our relationship with Bryan began! We had always preferred the smaller service shop where we had a personal relationship we could rely on. When we switched one time for some service at Toyota, our experience with Bryan made us loyal customers from that point on...... Kudos to Bryan!!!! Rose Bailey & Jay Lesemann More

Brought my vehicle in for service what a great experience they were friendly knowledgeable and informed me of what I needed today and what to expect in the future they went over what I call a health report f they were friendly knowledgeable and informed me of what I needed today and what to expect in the future they went over what I call a health report for my car so that I was informed and I didn't need it yet but I went ahead and took advantage of the buy 3 get one free tire sale because it was my decision not theirs the have always treated me my family and friends like we are family and I guess we're are because we are in the Toyota family I went and test drove the new 2012 Toyota Camry while I was in service with my Camry what a difference in the cars I will probably be trading my car in soon . Another great experience a my favorite dealership in Charlotte. You owe it to yourself to try them even if you have visited before try again More

I recently made an appointment with the service department for a four wheel alignment because of an unusual wear pattern on my tires. I also had a slow leak in the passenger front tire (about 2 pou department for a four wheel alignment because of an unusual wear pattern on my tires. I also had a slow leak in the passenger front tire (about 2 pounds a week). It takes me an hour and fifteen minutes to drive to the dealership. I drive the distance because there service department has treated me well until this problem and I bought a truck there as well. Upon arrival I was greeted by Shawn (service writter) and told him my two reasons for my visit. He wrote up the service order after I explained the reason for my appointment and told him about the leak in the front tire. I signed the work order assuming the alignment and tire repair was written on the order. Yes, I should have read it but I just finished telling what I needed. After about an hour another service writter comes to tell me my car is all finished. I paid my bill and returned home. Two days later I decided to put the receipt in the car with all my service records and noticed that nothing was on the receipt about fixing the tire. They did not charge me for a tire leak repair because they never did it. Shawn had not written the tire repair information on the repair order at all. It would seem that he was not capable of remembering this item just two minutes after I told him about it. Remember I live an hour and fifteen minute away. Not thrilled about driving the distance again. After writing my complaint on DealerRater.com, I was notified by the service manager. He apoligized for the mistake and offered to pay for the tire repair at a location of my choice closer to my home. I got the repair done, sent a copy of the receipt to the service manager and two days later received a check for the cost of the tire repair. It was refreshing to see a business step up and do the right thing. Anybody can make a mistake, how a company handles their mistake determines if I continue to do business with them or not. I will continue to do business with Toyota of N.Charlotte. More

I have used the service department @ Toyota of North Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever s Charlotte (Lake Norman) for over 5 years now and have had nothing but good in my dealings with the Service department and the Service Writers. Ever since I have owned a Toyota, I have had the same service writer (Todd Hansbrough). I have called this guy from the side of the road for advice on noises or possible problems with my vehicle and he answered every question and concern. He even gives me the cost of my scheduled maintenance over the phone or text message. (Yes, he even provided me with his personal Cell Number for any concerns after hours!!!). ALL of my services on my Toyota's have been done here and I will always continue as long as Mr. Hansbrough is employed there. I will also add however, that if Mr. Hansbrough is not available, I have nothing but praise for the other Service Writers (Brandi, Will, Brian, and even the Service Manager Paul). Though they compete among each other, they still work as one when it comes to customer satisfaction. More

I have been dealing with the Toyota dealership of North Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Charlotte since 2004 when I purchased my Highlander. There have been a couple of mishaps due to faulty parts so I have gotten to know Will Gaddy and Brandy(do not know last name) very well. I can't say enough about how good they are. Will's concern about my safety and well being are unmatched. The service department is prompt, very efficient and they do not "surprise" you with an unexpected charge. They are upfront with all charges and keep you informed of any up coming service. In the case of my parts problems (oil filter and timing belt), Will wentfar beyond anything I could have imagined. He made sure my car was fixed quickly, gave me a loaner car so I would still have transportaton and had my car washed and cleaned before I picked it up. I trust him completely when it comes to my car - in fact, he would tell me the ocean was purple and I'd believe him. My rating for the service department is an A+ and I have recommended them to my friends. And as far as the trouble Toyota is having, it doesn't affect my opinion - I will always drive a Toyota. More

I have had my Lexus serviced at Toyota of North Charlotte for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive expe for over 5 years. All of the service reps are very helpful and friendly. You treat people as you wish to be treated.I have always had a positive experience with their service dept. This past year we sold my wifes Chevy Tahoe and bought another Lexus which the folks at Toyota of North Charlotte service for us. As long as they keep treating us right, we will keep coming back! More

Service department has never been able to fix our car. The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stu The steering has been shaky since new, while under warranty they balanced tires aligned the front end repeatedly. When the warranty ended we are stuck paying for these services to make the car driveable. Now with all the acceleration recalls most customers are saying how issues were just ignored at the dealer and the company, we do believe that is so since we experienced it first hand. Last time we visted the dealer they left a shop rag in out HVAC system to be chewed up by the blower. We emailed the service manager and vowed to never go back to this dealer when we never heard back from them. More

Good Morning; My name is Kenny Thompson and back in Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I got the car Craig Johnson and Jackie Crane bent over backwards to get the payments I needed to fit my budget. They were actually concerned about my financial situation. The car had low miles and seemed to be in great shape. Over the last couple of months I noticed water in the rear passenger floor board on a few occasions, but chalked it up to normal use and washing. Last Friday, January 22,2010 I found water again in the rear floor board and became angry and sent a frustrated e-mail in haste to the Sales Department. I would like to sincerely apologize for jumping the gun and not allowing your staff to resolve the problem. Once you hit send. You can't get it back. I sent the e-mail around 12:00 noon and by the time I got home at 5:00, Jackie Crane and Cheryl Brown had both left messages. I noticed that both messages were left about 10 min after I had sent the e-mail willing to do anything to resolve the problem. Jackie even gave me his personal cell number to call. Never having a nice car with a sunroof before, Jackie explained that the roofs have drains built in and had probably became stopped up or disconnected allowing the water to leak in the floor board. Jackie told me to bring the car to him and the service department. They would be more than happy to fix the problem. He would even give me a loaner car if necessary. What more could a customer want to hear? On Tuesday of this week I had the day off and decided to call and see if I could bring the car. I called Jackie's phone and he answered early in the morning on his day off. He said to take the car in and they would take care of everything. I told him I would wait until he was back at work. How nice to answer on his only day off. I called Jackie on Wednesday afternoon January 27,2010 and he told me to bring the car in. I arrived at the service department and was met at the car by Will Gaddy. I explained the situation to him and within and hour,no questions asked, my car was in service being attended to and on my way home with a nice loaner car at no expense to me. Wow! Due to the recent developments at Toyota, the dealerships are getting a bad rap at no fault of their own. At Toyota of North Charlotte, no matter the difficulties they are having, they treat each customer as if they were the only one that the dealership has. I will always be loyal to Toyota of North Charlotte and purchase my next vehicle from them. If they give you this type of service on another manufacturer's vehicle, I can only imagine how their service is on one of their own vehicles. Sincerely, Kenny Thompson More

You know that stereotype that Dealerships Service departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have t departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have the sunroof checked after I found out that no other Service companies would look at a factory installed Sunroof and a dealership was my only option. So...They called me the morning after I dropped off the car and they told me that they would have to replace the Rail, 2 Cables and the motor. Their description was that the 2 Cables were stripped, the rail bent and the motor which was the biggest issue was completely seized and burnt up and was completely inopperable. The total cost $1,950 + tax on parts. Completely distraught at the price I thought I would have to pay it because I thought another toyota dealership would rake me over the coals as well so what would be the point to take it to another one? I decided to call other dealerships in the area and the Service Manager from Toyota of Gastonia gave me a price on the parts that were quoted to me at about $100 less than the Lake Norman dealership but really wanted to look at the sunroof because he had never experienced a burnt up motor on a camry sunroof. I decided to take it to them because what the heck, if he was right I would be looking at a lot less money out of pocket. Sure enough there was nothing wrong with that "Completely inoperable motor", instead they just had to fix the cables and rail. They were able to fix it and it cost only $950. The guy at Toyota of Lake Norman completely lied to my face about what was wrong with my car. I will never do business with Toyota of Lake Norman under any circumstances and strongly encourage that nobody else does either. Karma...it will come back to bite you, especially if you treat people like that. More