Toyota of North Charlotte - Service Center

Good Morning; My name is Kenny Thompson and back in Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I Good Morning; My name is Kenny Thompson and back in November I purchased a used 2009 Mitsubishi Galant from Toyota Of North Charlotte. The night I got the car Craig Johnson and Jackie Crane bent over backwards to get the payments I needed to fit my budget. They were actually concerned about my financial situation. The car had low miles and seemed to be in great shape. Over the last couple of months I noticed water in the rear passenger floor board on a few occasions, but chalked it up to normal use and washing. Last Friday, January 22,2010 I found water again in the rear floor board and became angry and sent a frustrated e-mail in haste to the Sales Department. I would like to sincerely apologize for jumping the gun and not allowing your staff to resolve the problem. Once you hit send. You can't get it back. I sent the e-mail around 12:00 noon and by the time I got home at 5:00, Jackie Crane and Cheryl Brown had both left messages. I noticed that both messages were left about 10 min after I had sent the e-mail willing to do anything to resolve the problem. Jackie even gave me his personal cell number to call. Never having a nice car with a sunroof before, Jackie explained that the roofs have drains built in and had probably became stopped up or disconnected allowing the water to leak in the floor board. Jackie told me to bring the car to him and the service department. They would be more than happy to fix the problem. He would even give me a loaner car if necessary. What more could a customer want to hear? On Tuesday of this week I had the day off and decided to call and see if I could bring the car. I called Jackie's phone and he answered early in the morning on his day off. He said to take the car in and they would take care of everything. I told him I would wait until he was back at work. How nice to answer on his only day off. I called Jackie on Wednesday afternoon January 27,2010 and he told me to bring the car in. I arrived at the service department and was met at the car by Will Gaddy. I explained the situation to him and within and hour,no questions asked, my car was in service being attended to and on my way home with a nice loaner car at no expense to me. Wow! Due to the recent developments at Toyota, the dealerships are getting a bad rap at no fault of their own. At Toyota of North Charlotte, no matter the difficulties they are having, they treat each customer as if they were the only one that the dealership has. I will always be loyal to Toyota of North Charlotte and purchase my next vehicle from them. If they give you this type of service on another manufacturer's vehicle, I can only imagine how their service is on one of their own vehicles. Sincerely, Kenny Thompson More

You know that stereotype that Dealerships Service departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have t departments will rip you off? Well Toyota of Lake Norman is the reason they have that reputation. I took my Camry to Toyota of Lake Norman to have the sunroof checked after I found out that no other Service companies would look at a factory installed Sunroof and a dealership was my only option. So...They called me the morning after I dropped off the car and they told me that they would have to replace the Rail, 2 Cables and the motor. Their description was that the 2 Cables were stripped, the rail bent and the motor which was the biggest issue was completely seized and burnt up and was completely inopperable. The total cost $1,950 + tax on parts. Completely distraught at the price I thought I would have to pay it because I thought another toyota dealership would rake me over the coals as well so what would be the point to take it to another one? I decided to call other dealerships in the area and the Service Manager from Toyota of Gastonia gave me a price on the parts that were quoted to me at about $100 less than the Lake Norman dealership but really wanted to look at the sunroof because he had never experienced a burnt up motor on a camry sunroof. I decided to take it to them because what the heck, if he was right I would be looking at a lot less money out of pocket. Sure enough there was nothing wrong with that "Completely inoperable motor", instead they just had to fix the cables and rail. They were able to fix it and it cost only $950. The guy at Toyota of Lake Norman completely lied to my face about what was wrong with my car. I will never do business with Toyota of Lake Norman under any circumstances and strongly encourage that nobody else does either. Karma...it will come back to bite you, especially if you treat people like that. More