Toyota of Orlando

Roger provided exceptional service from start to finish! My Toyota Highlander had an issue with the rear wheel assembly, and I was informed what needed to be fixed and at what cost less than two hours after My Toyota Highlander had an issue with the rear wheel assembly, and I was informed what needed to be fixed and at what cost less than two hours after dropping my vehicle off! They ordered the part right away and had it fixed next day. This was the first time I’ve ever needed to take my car to Toyota for an issue in the 7 years I’ve had it, and I was very impressed. Roger was friendly, kept me informed, and was extremely professional! I highly recommend Toyota of Orlando’s service department, they treated me very well and took great care of my Highlander! More

Apparently, they can't chew gum and walk at the same time. Request came through from marketing to have my contact info removed as I've moved out of state but this seems to be one of things: a very diffi time. Request came through from marketing to have my contact info removed as I've moved out of state but this seems to be one of things: a very difficult task to complete, a sign of incompetence, or a pure lack of customer service. Now going on two months. A shame I gave them my business for many years. More

No transparency at all. After a test drive I sat with Antonio and asked him to give me the OTD ( out of door price), he took apiece of paper and started to write a lot of numbers without any explanation Antonio and asked him to give me the OTD ( out of door price), he took apiece of paper and started to write a lot of numbers without any explanation and told me this is the price. I told him to bring me all the details of those numbers (in other words the OTD price), he said that the dealership dont allowed him to do it. Thats the way some dealerships with no integrity try to charge us FAKE FEES. I recommend to ask for the OTD price when start a transaction of a car and then listen what they going to tell you. More

Service Dept. Danny Dietrich gets 5 starsSales Dept. Service Dept. Danny Dietrich gets 5 stars Sales Dept. gets zero stars for harassing customers who are waiting for vehicle service calling them one by Service Dept. Danny Dietrich gets 5 stars Sales Dept. gets zero stars for harassing customers who are waiting for vehicle service calling them one by one to their location and approaching them about selling/trading in their vehicle. They don't take "I'm not interested in selling my car, I just came in for an oil change" as an answer - they keep prodding with questions. This practice of soliciting customers who are there to have their vehicle service is extremely irritating and one of the many reasons people dislike going to car dealerships! More

Purchased a certified pre owned vehicle from Toyota, and it has broken down on me 3 times within days of purchase. It has now been in the service department 4 times, and is still there. I have not had my it has broken down on me 3 times within days of purchase. It has now been in the service department 4 times, and is still there. I have not had my truck in nearly a month. What an absolute joke. They will absolutely try to low-ball you on your trade in. The dealership will attempt to make you give them a 5 star review on Google like it's part of the purchasing process. I will never suggest this dealership to anyone. More

Poor business practices.1. Warranty offered at purchase Poor business practices. 1. Warranty offered at purchase was not honored 2. The radio on my vehicle had to be replaced soon after I bought it 3. I Poor business practices. 1. Warranty offered at purchase was not honored 2. The radio on my vehicle had to be replaced soon after I bought it 3. I had to get a rental right after purchasing the car because some of the paint was chipped in the back. 4. Maintenance damaged the shift stick lights while working in my car, but they never fixed it. Instead I had to pay for it. 5. Last visit to get the breaks replaced, the car was left as a wreck with a horrible noise, I had to take it back to get it fix correctly. They damaged the glove compartment while working on the stick shift panel, the rep Gabriella maintenance refuses to have it fix. 6. They charged interest on my last payment (payoff) for taking advantage of the "Covid19" assistance, even though I was assured that no monies / charges were associated with this "assistance". More

Excellent service and sales people. I decided to turn in my lease car and purchase a new one. Very helpful sales personnel. I am very pleased with my experience today. my lease car and purchase a new one. Very helpful sales personnel. I am very pleased with my experience today. More

Don't ever buy from here. I purchased a 2020 Toyota corolla from here. I had a question for them about a missing key. I have called 4 times over the last week. No one was ever available to talk to m corolla from here. I had a question for them about a missing key. I have called 4 times over the last week. No one was ever available to talk to me. They never returned my call. Got transferred to every department before I was finally told no one was available More

The entire staff was friendly and helpful. Fred in sales worked with us to get a fair price on the Corolla. Communication was great. Ciara in Finance got us in and out super fast -- Pickup only took an hour worked with us to get a fair price on the Corolla. Communication was great. Ciara in Finance got us in and out super fast -- Pickup only took an hour. More

They had the price on the car! We went inside and talked to the sale man! He said no negotiation on the price we said ok! No discount, we said ok! The price on the car + dealers fee and tax! We said OK! We to the sale man! He said no negotiation on the price we said ok! No discount, we said ok! The price on the car + dealers fee and tax! We said OK! We agreed on the final price! They did the paper work and gave us the monthly payment too! We SAID OKKKKKKK!!!! WE AGREED ON EVERYTHING. Next, they gave us the (((((OPTION)))))!!!! of tinting the window, and new floor mats and extending the warranty, we said no thank you we don’t want any of these, they said ok that's fine. Next thing you know,,,, they came back saying “ohhhh, you have to buy one of these optional you denied” why??? “Yea you have to pick at least one, the floor mats, window tinting or the extended warranty”. Ok first of all i don’t want the extended warranty, i don’t want mats, and i don’t want the window tinting. I DONT HAVE TO BUY ANY ACCESSORIES OR EXTEND THE WARRANTY. You can not make me buy the optional in order to buy the car. This shows how fake you are and how you guys aren’t honest. I agreed on your price and all the dealers fee. Why would you not sell me the car? Why do u make me buy the extended warranty in order for u to sell me the car, when you didnt mention it before running my info and giving me the final price? This is not right, you guys were not honest. You cant agree on a final price and about to pay than come stop everything and say I HAVE TO BUY SOMETHING OPTIONAL IN ORDER FOR YOU TO SELL ME THE CAR!! More