Toyota of Orlando

Poor business practices.1. Warranty offered at purchase Poor business practices. 1. Warranty offered at purchase was not honored 2. The radio on my vehicle had to be replaced soon after I bought it 3. I Poor business practices. 1. Warranty offered at purchase was not honored 2. The radio on my vehicle had to be replaced soon after I bought it 3. I had to get a rental right after purchasing the car because some of the paint was chipped in the back. 4. Maintenance damaged the shift stick lights while working in my car, but they never fixed it. Instead I had to pay for it. 5. Last visit to get the breaks replaced, the car was left as a wreck with a horrible noise, I had to take it back to get it fix correctly. They damaged the glove compartment while working on the stick shift panel, the rep Gabriella maintenance refuses to have it fix. 6. They charged interest on my last payment (payoff) for taking advantage of the "Covid19" assistance, even though I was assured that no monies / charges were associated with this "assistance". More

Purchased a certified pre owned vehicle from Toyota, and it has broken down on me 3 times within days of purchase. It has now been in the service department 4 times, and is still there. I have not had my it has broken down on me 3 times within days of purchase. It has now been in the service department 4 times, and is still there. I have not had my truck in nearly a month. What an absolute joke. They will absolutely try to low-ball you on your trade in. The dealership will attempt to make you give them a 5 star review on Google like it's part of the purchasing process. I will never suggest this dealership to anyone. More

Excellent service and sales people. I decided to turn in my lease car and purchase a new one. Very helpful sales personnel. I am very pleased with my experience today. my lease car and purchase a new one. Very helpful sales personnel. I am very pleased with my experience today. More

Don't ever buy from here. I purchased a 2020 Toyota corolla from here. I had a question for them about a missing key. I have called 4 times over the last week. No one was ever available to talk to m corolla from here. I had a question for them about a missing key. I have called 4 times over the last week. No one was ever available to talk to me. They never returned my call. Got transferred to every department before I was finally told no one was available More

The entire staff was friendly and helpful. Fred in sales worked with us to get a fair price on the Corolla. Communication was great. Ciara in Finance got us in and out super fast -- Pickup only took an hour worked with us to get a fair price on the Corolla. Communication was great. Ciara in Finance got us in and out super fast -- Pickup only took an hour. More

They had the price on the car! We went inside and talked to the sale man! He said no negotiation on the price we said ok! No discount, we said ok! The price on the car + dealers fee and tax! We said OK! We to the sale man! He said no negotiation on the price we said ok! No discount, we said ok! The price on the car + dealers fee and tax! We said OK! We agreed on the final price! They did the paper work and gave us the monthly payment too! We SAID OKKKKKKK!!!! WE AGREED ON EVERYTHING. Next, they gave us the (((((OPTION)))))!!!! of tinting the window, and new floor mats and extending the warranty, we said no thank you we don’t want any of these, they said ok that's fine. Next thing you know,,,, they came back saying “ohhhh, you have to buy one of these optional you denied” why??? “Yea you have to pick at least one, the floor mats, window tinting or the extended warranty”. Ok first of all i don’t want the extended warranty, i don’t want mats, and i don’t want the window tinting. I DONT HAVE TO BUY ANY ACCESSORIES OR EXTEND THE WARRANTY. You can not make me buy the optional in order to buy the car. This shows how fake you are and how you guys aren’t honest. I agreed on your price and all the dealers fee. Why would you not sell me the car? Why do u make me buy the extended warranty in order for u to sell me the car, when you didnt mention it before running my info and giving me the final price? This is not right, you guys were not honest. You cant agree on a final price and about to pay than come stop everything and say I HAVE TO BUY SOMETHING OPTIONAL IN ORDER FOR YOU TO SELL ME THE CAR!! More

I would like to provide feedback about my experience with the unit Toyota of Orlando, located at 3575 Vineland Rd, Orlando, FL 32811. On January 4th, I went to Toyota of Orlando to buy a car for my son. W the unit Toyota of Orlando, located at 3575 Vineland Rd, Orlando, FL 32811. On January 4th, I went to Toyota of Orlando to buy a car for my son. When we got there, the sales specialist Rafael Sanquiz was the one helping with the whole process. My son chose his car (Camry 2021), we traded in a 2017 Dodge Journey, and during the approval process (that lasted almost 3 hours) we provided every single document requested. As a proof of income, we explained to Rafael Sanquiz, that his income is in Brazil, and we asked if a statement of his account would be enough to get the approval. Aside from that we also had a friend, US resident, employed for over 2 years, with paystub and a previous Toyota leasing, that filled the form as a cosigner. When we offered the proof of income from Brazil, Rafael went back to the finance department to see if we could use that. After more than 30 minutes, he came back confirming that it would be enough. He also stated that, due to my son´s credit score, Toyota Financial has decided that a cosigner wouldn't be necessary. My son has the leasing approved, signed the contract and the deal was done. The salesman only asked us to come back the day after to bring a "better copy (computer/desktop version)" of the statement provided. On the same day, after having my son´s deal completed, I decided to also get a new car. I traded in another 2017 Dodge Journey to get a 2021 Highlander. Aside from the trade in, I paid USD 2.000,00 (on January 4th), financed USD 16.000,00 with capital one, and paid more USD 10.000,00 in cash (on January 13th). The car I bought was new, came scratched, and the salesman promised that, if I kept the car, the week after someone would call me to make an appointment to have the door fixed. So I took the car home. Nobody called me, and when I try to call to make the appointment, I never get it done because they keep saying that someone will call me. On January 5th, as promised, we went back to bring the statement requested by Rafael Sanquiz. When we got there, he literally told us that the document provided wasn't what he needed (The same one provided the day before, that was reviewed and approved by toyota staff), and started to request a completely different document, or a cosigner, threatening to have my son's deal revoked. And that was when our nightmare started. My son had the deal approved by himself, and the cosigner provided on January 4th was considered unnecessary by Toyota Financial and that was the reason why the deal was done only under my son's name. How come, the day after, everything changes? How come, buying 2 cars, in the same day, and the most expensive one almost being paid off, only financing a small amount of it, we ended up in this mess? We informed that, since the contract was signed and the deal was approved with the documents provided before, we wouldn't accept any changes. Rafael Sanquiz said that they would work with what they had, and again, we went home thinking that the issue was solved. On January 13th, we went back to Toyota to bring the USD 10.000,00 (cashier check) for the highlander deal (my car), and again, we were informed that my son's deal would need a cosigner or it would be revoked (again, after 8 days, threatening to take my son's car back). Again, we stated that we wouldn't accept any changes since the contract was signed under the primary circumstances, without any warning that anything could change within the next few days, and the whole thing lasted 7 hours. They had enough time to review the documents provided and they APPROVED the deal. My son SIGNED the contract and took the car out of the dealer. Rafael Sanquiz was really rude, and we requested another person to help us with the situation. Another salesman came, André Molinari. We explained the whole situation, he reviewed the case, and said that he couldn't understand why the previous salesman was saying that the deal couldn't be accepted as it is since we traded in a 2017 Dodge Journey, and the statement provided by us was showing more than enough money to support the sale. In his own words " we could go home and he would take care of it". We asked if he was sure, because the time was passing and we had the cars with us. I made clear that if my son's car ended up returned to the dealer, or if anything changes, I would return mine as well. It is both deals, or none. We would cancel both deals and get the cars that we traded in back, plus the money paid as down payment for the Highlander (USD 12.000,00). He said that he didn't believe that would be necessary and said, again, that we could go back home. Today, on January 20th, André Molinari called me informing that the deal can't be done as is, and that we need a cosigner to keep it. This is so unprofessional. This whole situation is a mess. I bought 2 cars with you guys and you keep trying to revoke or change a deal that was done and a contract signed. It's just wrong. I am frustrated, upset, and I want this whole thing solved. Again: We provided the documents, the statement from Brazil provided was accepted, Toyota staff reviewed the docs, my son's deal lasted over 4 hours, the decision that a cosigner (which we had) wouldn't be necessary came from Toyota Financial, and a contract was signed. My car came scratched and, after 16 days, I couldn't get it fixed. We won't admit any changes in the deal. The deal must be kept as signed, if not, we WILL return both cars, and get ours back. We also will take Toyota to court if necessary. This is a huge disrespect with us as customers, and if something couldn't be accepted, we should have been informed on the first day, January 4th. This way, we wouldn't take the car home, neither signed anything. And not create expectations, and then make us go through all this. I expect a solution from Toyota as soon as possible, since this whole thing is taking over 16 days already. Hoping to hear back from you as quickly as possible, Lilian Cunha More

Incredibly useless dealership. We spent 3 hours waiting on a a software update only to be told they couldn’t do it. We were even more frustrated when they said they “weren’t going to charge us,” as if that on a a software update only to be told they couldn’t do it. We were even more frustrated when they said they “weren’t going to charge us,” as if that was a favor after wasting our entire afternoon. Not charging me for a service I didn’t receive and for wasting my time is not a favor....it’s bad service. On top of that we were quoted $400 for a duplicate key, that we got for $275 at Central Florida Toyota. Go there instead!! More

I took my truck to Toyota of Orlando on 1/3/21 in order to have the 25,000-mile service performed as well as to take care of a safety recall on the fuel pump. This was done, but shortly after, that same da to have the 25,000-mile service performed as well as to take care of a safety recall on the fuel pump. This was done, but shortly after, that same day, my truck began acting up again as if the recall hadn't been done. It wasn't as bad, but it was still acting weird, so I brought it back in on 1/5. I also brought it back in so they could reset the maintenance reminder light which they forgot to do at the 1/3 service, something they've forgotten to do before. And I have since realized that even though they rotated my tires, they forgot to pump them back up again - the third time this has happened after having it serviced there. I just didn't think to check before I left on 1/3 or 1/5. At the 1/5 service visit they found nothing, which I understood could be possible since, like the original problem for which the recall was issued, it was a little intermittent, but at least I had it documented that it was still acting up. And while they were checking it, I decided to explore the possibility of trading my truck in after being contacted by a saleswoman named Irina on 1/3. I made it clear to her I would not even consider trading if I would be upside down at all financially and was assured by her I would not be, that I would be dead even since my truck was in great condition and had great mileage and so the amount I still owed on my lease would be offset by the higher value my truck had now versus what it would have at lease end. Imagine my shock when the sales director, Francisco, informed me an hour and a half later that I would, in fact, be upside down to the tune of the entire amount I still owed on my truck lease despite having just been told the opposite by his sales rep. And he tried to use this fact to justify complete gouging on the price of a new leased vehicle. Needless to say, I refused to negotiate any further. What I am most upset about, however, is the fact that before I ever even entered into the negotiation process, before I ever even agreed to take the time to go look at and pick out a vehicle to run figures on, I made it crystal clear I would not allow a hard inquiry on my credit. I reiterated this multiple times to Irina and told Francisco as well and was promised every time - every single time - only a soft inquiry would be done. So, again, imagine my shock when immediately after leaving the dealership, having refused to accept their multiple ridiculous sales offers, I learned that a hard inquiry had actually been done, that it is now on my credit reports, and that it is going to affect my score, exactly what I made absolutely plain and clear I wanted to avoid. Had I been told up front this would happen, I would not have gone one single step into negotiations, but I think it's a safe bet to say that's why I was lied to. I immediately called Francisco and informed him a hard inquiry had indeed been done by them, and his first approach was to deny multiple times them having even done an inquiry. This was jaw dropping as we just an hour earlier had discussed my good credit scores he had obtained from what he told me was a soft inquiry when we spoke at the dealership. He couldn't have given me my credit scores without having done some kind of inquiry. He kept claiming that he was looking at my credit report and there was no inquiry from them on it, to which I astoundingly had to point out that the report he was looking at is what generated the inquiry and, thus, it would not show it. And when I made it clear I had spoken directly with Experian and Toyota of Orlando did, in fact, do a hard inquiry and it was, in fact, on my credit report and would, in fact, affect my score, he suddenly changed his tune and then claimed there is no such thing as a soft inquiry, only hard. Again, my jaw dropped. The lies are just compounding on each other at this point. Then when I let him know I knew that, too, was a lie, that there is such a thing as a soft inquiry, that that is exactly what I spoke to him about at the dealership and that that's the only thing I authorized to be performed and he knew that, he changed his story for the third time and claimed I signed and dated paperwork authorizing a hard inquiry. I did actually sign and date a paper, but only after I was told by Irina, having asked her yet again, that in signing I was authorizing a soft inquiry only and not a hard one. Had I - yet again - been told it was to do a hard inquiry I would absolutely have not signed it. So the bottom line is I was blatantly lied to, if not by Irina, absolutely by Francisco and multiple times. I am furious. I cannot get the inquiry off my report unless Toyota of Orlando admits they made an error in doing so and given Francisco's repeated lies, repeated fraud, and obvious enjoyment at the end of our phone conversation about having gotten one over on me, I am certain that's not going to happen. I will never - NEVER - step foot in Toyota of Orlando again for anything, sales or service or anything else. Buying my truck in the first place in January of 2019 was an utter nightmare and I should have done a review then warning others and never come back, but I believe in second chances. I have now learned my lesson. Fool me once, shame on you. Fool me twice, shame on me. I was definitely a fool to return and I advise anyone who reads this review to do business with Toyota of Orlando at their own risk. You can't say you weren't warned - by me and lots of others. More

I like the shopping experience, because there is no high sales pressure , and they are very clean, organized, and friendly . I will recommend , to everyone sales pressure , and they are very clean, organized, and friendly . I will recommend , to everyone More