Toyota of Orlando

I had high hopes when I visited this dealership, but unfortunately my experience was extremely disappointing. My salesperson was polite and helpful; however, the finance process completely changed my op unfortunately my experience was extremely disappointing. My salesperson was polite and helpful; however, the finance process completely changed my opinion. Before my credit was run, I specifically asked if they would do a soft inquiry first, and I was told yes. Instead, my credit was submitted to multiple lenders, resulting in numerous hard inquiry notifications. I feel this was not clearly explained to me before I signed anything. I was also told I did not qualify for the advertised internet price because I couldn’t obtain financing through Toyota, and I was instead pushed toward paying the higher MSRP. It felt misleading to advertise one price online but then try to sell the vehicle at a significantly higher price. To make matters worse, I was encouraged to keep my current vehicle—which already has a monthly payment—and finance the new vehicle separately, leaving me with two car payments totaling well over $1,300 per month. That recommendation did not seem to have my financial best interests in mind. The entire experience felt very high-pressure and focused on making a sale rather than helping me find the best option. Transparency and honesty are extremely important when making a major financial decision, and I did not feel I received either. I cannot recommend this dealership based on my experience. More

On Thursday, June 11, 2026, I visited Toyota Orlando to see a 2026 Tundra I was interested in purchasing. When I arrived, the employee Isiis assisted me, and she was excellent. She showed me a 2024 Tund see a 2026 Tundra I was interested in purchasing. When I arrived, the employee Isiis assisted me, and she was excellent. She showed me a 2024 Tundra, allowed me to test‑drive it, and provided great customer service. After that, I was transferred to another salesperson, Rafael, who explained the numbers and the process. After reviewing everything, I decided to move forward with the purchase. The finance representative also treated me very well. However, at the end of the sale, the customer service experience changed, and it was disappointing. I asked if they could fill the gas tank, and Rafael told me he could only offer $10 of gas. For a 6‑cylinder Tundra, that amount is not meaningful. When the vehicle was delivered, even those $10 were not added. The truck had no floor mats, so I asked if they could provide the all‑weather mats that normally come with these Tundras. I was told, “We deliver it as it is.” This surprised me because at other Toyota dealerships—such as Central Florida Toyota—these small but important details are always honored by the salesperson, including gas, mats, and sometimes complimentary oil‑change services. This time, none of that was offered. I recommend that Toyota Orlando review their customer service practices, especially during the final stage of the sale. This was my first experience purchasing a vehicle at Toyota Orlando, and unfortunately, I cannot recommend the dealership based on how the final details were handled. More

Cruz is a nice sales guy, but promises what he can but deliver. It seems sakes, finance and all between di nut communicate. Terrible experience . Money hungry dealership, with no regard to Toyota Elite c deliver. It seems sakes, finance and all between di nut communicate. Terrible experience . Money hungry dealership, with no regard to Toyota Elite customers. I went to Central Florida Toyota, and the only regret I have is that I wish my husband and I would have know about Central Florida Toyota sooner. More

Avoid Toyota of Orlando – Major Letdown on My Tacoma Transmission My husband brought his Tacoma in after an independent shop quoted $6,700 to repair the transmission. He called Toyota of Orlando and sp Transmission My husband brought his Tacoma in after an independent shop quoted $6,700 to repair the transmission. He called Toyota of Orlando and spoke with Tony, who quoted him $8,500 for a brand-new transmission that he said was in a crate and ready to install. He drove down to the dealership, waited over two hours for no clear reason, and then Tony casually told him there are actually 150 transmissions on backorder for my truck. He suggested he go to All Transmissions which is where he just came from. Huge waste of time and completely misleading information. If you’re looking for honest service on your Toyota, I’d go somewhere else. Also we have bought 3 Toyotas here. More

Toyota of Orlando processed documentation related to my vehicle transaction but failed to deliver the vehicle or respond to certified written correspondence. The lack of transparency and communication is c vehicle transaction but failed to deliver the vehicle or respond to certified written correspondence. The lack of transparency and communication is concerning. I would encourage management to improve accountability and customer follow-up. More

Jason and Andre helped us purchase our new vehicle. We wish this was our first stop. We would have saved time, money, and experienced way less stress from having to deal with the other “used car salesm We wish this was our first stop. We would have saved time, money, and experienced way less stress from having to deal with the other “used car salesmen”. They got us what we wanted- all of our needs and wants were met with the vehicle we wanted and well within our budget. The whole process with Jason and Andre was seamless and straightforward. There were no extra “fees” or “but wait” gotchas. We will be back to purchase our next vehicle here. Well worth the drive! More

Tony F. was very helpful and was one of the best people to help me today. I came in the evening time and they were swamped but him and the other guys helped was very helpful and was one of the best people to help me today. I came in the evening time and they were swamped but him and the other guys helped me and were very kind. He was able to get me in and out in about 30 mins for an oil change and tire rotation which was super fast despite the busy day they were having. I will continue coming to this location and have him assist me going forward. More

Felix was knowledgeable of the car the opening of door, during our ride. A very personal touch with a smile. Cruz very helpful with advice, reassurance of purchase even my lack of computer knowledge 😊 a during our ride. A very personal touch with a smile. Cruz very helpful with advice, reassurance of purchase even my lack of computer knowledge 😊 and last but not least Lydia was very informing made me very comfortable with paperwork and his ability to make you feel at home. All three are 5 stars in costumer handling. Thanks guys ... More