Toyota of Orlando

Great Experience! I was helped by Ismael Rodriguez, Aundre Robertson, and Marcello Alevato. This was my first time getting a new car and everything went by smoothly. Th I was helped by Ismael Rodriguez, Aundre Robertson, and Marcello Alevato. This was my first time getting a new car and everything went by smoothly. They answered all my questions and were very friendly. I have absolutely no complaints. If you are looking to buy/lease a car or simply have questions that you want answered, these people are the ones to go to. Overall great experience and I am now a happy camper with my new car. More

2015 Prius Purchase I really appreciated Birdie's help in getting my new 2015 Prius. I don't know his last name because I didn't get one of his cards before I left and n I really appreciated Birdie's help in getting my new 2015 Prius. I don't know his last name because I didn't get one of his cards before I left and no one else gave me a card either so I don't know names to reference. The gentleman that initially showed me the available Prius cars was nice but did not fully explain the "zero finance" option to me. I did not know it only applied to the list price of $26,109 rather than the $22,995 that I was under the impression it applied to. So when I talked to Birdie, he made the clarification. The situation and question would have been avoided had it been better explained. Overall I like the car except for the piece where my arm rests. It appears to have been designed for a man with long legs rather than for a shorter woman. When I rest my arm on the arm, it goes right into an open hole for a cup to sit and is VERY uncomfortable. For a man, his arm would rest well behind this unsightly hole. Poor design, TOYOTA!. The least that could have been done is to provide a cover over it like the 2006 models have if they were going to "short sheet" the arm rest for women's comfort. This was the reason I gave Quality of Work a 4 star rating. More

GREAT SALE TEAM AND SERVICE!! Let me start with Chito!! My goodness!!! Excellent welcome and test drive!!! I'm sure he will never forget when I asked him if my Toyota will come w Let me start with Chito!! My goodness!!! Excellent welcome and test drive!!! I'm sure he will never forget when I asked him if my Toyota will come with UPS?? He cracked up laughing!! After all that fun I met Wonderful Tom Diaz!! Wow, how patient he was and so courteous, respectful and considered all aspects of my finance questions. The process was full of info. No doubts left. He know the sale business from A to Z!!! To complete all paperwork etc. questions, Mrs. Kimberly Williams!! Smooth and quick process. She was amazing!!! To all, I have no more words than to thank you very, very much!!!! I hope the competition read this and learn from you all in how to treat a customer!!! But don't worry, I let them know already!!! haha!! Thanks Toyota of Orlando!! Ms. Asuncion Ramirez More

Great Service Marcello Alevato Handle all my paperwork for financial this is my second car but never and the experience that Marcello gave me. He was able to hook Marcello Alevato Handle all my paperwork for financial this is my second car but never and the experience that Marcello gave me. He was able to hook my bluetooth for me as well as making sure that he show me where I can answer my phone on the steering wheel. I have always enjoy coming to Toyota of Orlando it would be my favorite dealer ship. More

THANK-YOU Marcello Alevato was Great, he made the Process of BUYING MY COUSIN CAR WONDERFUL. This is my family third time getting a car from this dealership and Marcello Alevato was Great, he made the Process of BUYING MY COUSIN CAR WONDERFUL. This is my family third time getting a car from this dealership and they have always taken care of us. Marcello Provided us with such a great customer services. This is one of the Reason I love TOYOTA of Orlando. THANKS MARCELLO FOR EVERYTHING. More

Great Service! Walked right in and was immediately greeted by salesperson Chito Bacani, a really fun guy. I asked to see two specific vehicles and in only a few minu Walked right in and was immediately greeted by salesperson Chito Bacani, a really fun guy. I asked to see two specific vehicles and in only a few minutes I had seen both, test drove both, and knew everything I needed to know to make a purchase, without any high-pressure sales tactics. He handed me off to Jerry Sun, another great guy, who went through some paperwork with me and we discussed my financing options. After agreeing to a plan, I met with financial representative Marcello Alevato and I signed some papers. While we waited for my new RAV4 to be ready we chatted and had a fun conversation. All in all, for my first time buying a car from a dealership, it was actually a really pleasant experience. More

Awsome Service Experiance Went to Toyota of Orlando for service for my 4Runner a couple of weeks ago. Rafael Hernandez was the Service Representative who took care of my vehicl Went to Toyota of Orlando for service for my 4Runner a couple of weeks ago. Rafael Hernandez was the Service Representative who took care of my vehicle. He was very knowledgeable and took care of my trucks issues, plus found recalls that I was not aware of. This was the first time I have ever received service at your dealership and I was very impressed. From here on out, I will be taking my truck to Toyota of Orlando for service, thru Rafael. He is a credit to your dealership! More

Half truths and omissions to make that sale We turned in our leased car early. Of course they wanted our next car to be from them. The salesman took our car to be inspected. After he told us the We turned in our leased car early. Of course they wanted our next car to be from them. The salesman took our car to be inspected. After he told us there were no problems with it and it praised us for how well we took care of it so we signed to buy a new one (a PriusC). They gave us a paper stating all scheduled payments for the leased car had been made. Three weeks later Toyota Finance is billing us almost $600 for excessive damage. The salesman now says the inspection was an appraisal. We were involved in a minor non-fault accident. The at fault party's insuance paid for the damage repair. He knew that when the car was "inspected" and omitted the fact that it was subject to another "official" inspection. The salesman returned a call to him a day later and told us there is nothing he can do except maybe speak to his customer relations manager. If this is resolved I will report it and up their star rating but to be honest, I think I've heard the last from them. Also we were also promised an upgrade to an xm radio because our sales specialist said the factory antenna would support it. Instead they installed a bluetooth radio with a separate magnetic antenna like we had before. Neighborhood kids love to pull them off. More deception. More

Rating Eddie Fernandez was great. He always takes care of me. His services is so real no tricks at all always sincere. That I appreciate. I give him a 5 star Eddie Fernandez was great. He always takes care of me. His services is so real no tricks at all always sincere. That I appreciate. I give him a 5 star...Thank youn Eddie.... More

Great service After purchasing a Toyota Corolla I was told about a shop nearby by one of the employees Carena's Tropical Tint & Auto Detailing to have my windows ti After purchasing a Toyota Corolla I was told about a shop nearby by one of the employees Carena's Tropical Tint & Auto Detailing to have my windows tinted at a great price. More