Toyota of Orlando

I had brought my 08 Tundra to the service department to complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. When the truck was returned the rear wheels had multiple deep scratches. The center cap of one of the wheels was dented and needed to be replaced. I noticed the damaged before I left the dealership and I pointed out the damage to one of the service advisors. They were apologetic and set an appointment for the wheels to be repaired. The wheels were subsequently repaired. Unfortunately this is not the first time I have run afoul with the Service department at Toyota of Orlando. The service department had scratched my wheels on another occasion and once left the oil filler cap off the vehicle after performing an oil change. I should have learned my lesson after the first occurrence. More

I corresponded with Sasha via internet/phone regarding a new car. Everything was fine until I went in to meet her and she NEVER came out to meet me even though I had the appt. with her! I was sent to the new car. Everything was fine until I went in to meet her and she NEVER came out to meet me even though I had the appt. with her! I was sent to the floor manager, Mr. Hoover, who was rude, condescending, and obnoxious. I am a woman but not an IDIOT...which is exactly how I was treated! I wanted 0% financing for 60 months and instead 5% financing for 75 months was being shoved down my throat. Of course, I left after that "joke" of a bargain and happy to say that 48 hours later...I purchased the vehicle of my dreams for the interest rate/monthly payment that I wanted at Central Florida Toyota without a single gimmick or hassle. These unprofessional salespeople never even responded to my e-mail about how I was treated which definitely tells you about how business is conducted there! Stay far away from this dump!!! More

I have purchased 8 Toyotas (four different models) in the past 15 years from Toyota of Orlando. I have checked other dealers several times and always found that Toyota Of Orlando always gave me the lowest p past 15 years from Toyota of Orlando. I have checked other dealers several times and always found that Toyota Of Orlando always gave me the lowest price on the new vehicle and the highest trade in value on my car. My recent purchase of a 2010 Prius was no different, lowest price on the new car, highest trade value on my wife's current Toyota compared to other Orlando dealers. I will continue to purchase my vehicles from the Orlando dealership. As a result of purchasing a new vehicle for my wife, I am currently working with them on replacing my Toyota with a 2010 Prius. Based on my experience with Toyota of Orlando and with other Orlando dealerships, I will continue to purchase vehicles from Toyota of Orland and to recommend them to my family, friend and neighbors. More

I have been looking for a used car for the past 2 weeks and have had zero luck finding a salesperson that was genuine and was truly looking out for my best interest. I was actually just driving by the Toy and have had zero luck finding a salesperson that was genuine and was truly looking out for my best interest. I was actually just driving by the Toyota dealership and was pleasantly surprised by what I found! Jim has been amazing to work with and I would recommend working with him (and this dealership)! More

I was in a car accident with a semi, and chose Toyota of Orlando because it was the closest Toyota dealership. However after all is said and done I am so happy I chose them. The whole front passenger side o Orlando because it was the closest Toyota dealership. However after all is said and done I am so happy I chose them. The whole front passenger side of my car needed to be replaced and was done so. The car now looks brand new, and they were done in just over 2 weeks. I received a call 2 times a week updating me on the process of the car. When I picked the car up not only was the out side of the car cleaned the inside was spotless as well, it appeared as the only thing they didn't do was shampoo the carpets. Overall I would highly recommend the body shop to anyone needing work. And because of the body shop any time I need service done I will return to the dealership even though it is not the closet Toyota dealership to my house, and because of the body shop when it is time to purchase another vehicle I will return to Toyota of Orlando. Overall great experience and Highly recommended. More

Toyota of Orlando advertises cars for sale that they don't actually have on the lot. I called and asked if a particular car that they advertised was available. They said yes and I made an appt. to test don't actually have on the lot. I called and asked if a particular car that they advertised was available. They said yes and I made an appt. to test drive it. When I arrived to test drive it an hour later, they could not "find" the car, but wanted me to test drive a higher priced model while they "looked" for the car. They tried to have me sign a contract for the higher priced car. When I insisted that I was only interested in the advertised car, they said that it had been sold that morning. Right! More

Had a very positive experience at Toyota of Orlando. Had a very positive experience at Toyota of Orlando. Definitely speak to Michael Ross an excellent salesman, he played no games with us and was extre Had a very positive experience at Toyota of Orlando. Definitely speak to Michael Ross an excellent salesman, he played no games with us and was extremely patient as I am very particular. The finance people added no "extras" and played no games with me. I researched and found the exact model I wanted to purchase and brought in their internet coupon, which they honored. Everyone was polite and pleasant. I understand they are in the business to make a profit, the majority of the time I spent at the dealership was haggling over my trade in (2005 large SUV). Left the dealer and immediately heard a thumping noise which was not present during the test drive. This was due to a large nail in the front tire. We turned around and went back to the dealer and Michael arranged with the service department (Emile) to take care of us,they immediately replaced the tire with no games. etc. The last time we purchased a car was 4 +/- years ago and I was dreading having to shop for a car however my experience with Michael Ross at Toyota of Orlando went very smoothly. We will definitely see Michael when it is time for our next vehicle purchase. More

I did my research and found they had the lowest price. When I arrived, I was greeted, shown the vehicle and the price was clearly marked on the windshield. It was a no-hassle sales experience. When I arrived, I was greeted, shown the vehicle and the price was clearly marked on the windshield. It was a no-hassle sales experience. More

Went in to this dealership knowing exactly what I wanted. Edgar insisted that I listen to his entire spiele of the various additional options, despite my telling him exactly what I wanted. On his way back Edgar insisted that I listen to his entire spiele of the various additional options, despite my telling him exactly what I wanted. On his way back from getting the key to the car, he somehow hooked up with a second customer and actually said "Work with me here..." and tried to convince me to take a test RIDE in the back seat of the car with the other customer driving. Unbelievable! When I said no, the sales manager had him take the other customer. What idiots. More

Called the dealership on specific car with VIN#. Jesus guy called back to say it is available at $23,999 and come in the dealership to complete the transaction. Arrived at dealership next day finding the guy called back to say it is available at $23,999 and come in the dealership to complete the transaction. Arrived at dealership next day finding the price of the car is now $1K more (cashback already included in the price). Deny, deny, deny that I ever called and they quoted the previous price. Negotiated the price which went fine until they claim they will not accept own financing payment using bank draft, then this Kyle guy baits you into signing their own financing and claiming it is required by Patriot Act. Asked him to name the verbiage of the Act why I have to give SS# since I am not financing with them, guess what he can't find any. His goal was to bait and switch you to their financing all along. Told him he is abusing the Patriot Act and a liar. Will never do business with this place. White shirt sales guy who accompanied me on test drive was very knowledgeable and friendly though. There catch phrase of UNBELIEVABLE is true. DO NOT BELIEVE IT. More