Toyota of Orlando

Went in to this dealership knowing exactly what I wanted. Edgar insisted that I listen to his entire spiele of the various additional options, despite my telling him exactly what I wanted. On his way back Edgar insisted that I listen to his entire spiele of the various additional options, despite my telling him exactly what I wanted. On his way back from getting the key to the car, he somehow hooked up with a second customer and actually said "Work with me here..." and tried to convince me to take a test RIDE in the back seat of the car with the other customer driving. Unbelievable! When I said no, the sales manager had him take the other customer. What idiots. More

Called the dealership on specific car with VIN#. Jesus guy called back to say it is available at $23,999 and come in the dealership to complete the transaction. Arrived at dealership next day finding the guy called back to say it is available at $23,999 and come in the dealership to complete the transaction. Arrived at dealership next day finding the price of the car is now $1K more (cashback already included in the price). Deny, deny, deny that I ever called and they quoted the previous price. Negotiated the price which went fine until they claim they will not accept own financing payment using bank draft, then this Kyle guy baits you into signing their own financing and claiming it is required by Patriot Act. Asked him to name the verbiage of the Act why I have to give SS# since I am not financing with them, guess what he can't find any. His goal was to bait and switch you to their financing all along. Told him he is abusing the Patriot Act and a liar. Will never do business with this place. White shirt sales guy who accompanied me on test drive was very knowledgeable and friendly though. There catch phrase of UNBELIEVABLE is true. DO NOT BELIEVE IT. More

Called the dealer to see if they had a Tundra CrewMax on the lot. After being put on hold 3 times with no result (the receptionist was nice & kept checking back with me, but a salesman never answered). I ca the lot. After being put on hold 3 times with no result (the receptionist was nice & kept checking back with me, but a salesman never answered). I called back again, 3 more times on hold and spoke with a sales person who assured me they "Had a CrewMax on the lot". I asked him for the color & VIN. He told me it was slate, but didn't have the VIN. Against my better judgement I went to the dealer, ran the gauntlet of "Product Specialists" /salespeople and walked the lot. No CrewMax. I went through a product specialist, a salesman & a sales manager. All lied to me about the vehicle being on the lot. They claimed it was there, but couldn't produce it. Nice job guys! I had a check in my pocket ... I'll find one elsewhere. More

Back in 2003 when we bought our Toyota Echo we thought we were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got th were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got the Tires for Life program. The oil changes have been headaches everytime we go there! We live about a 1 hour drive from the dealership and once we get there it is usually a 2-3 hour wait just to get the oil changed, even if we have an appointment! We had 1 tire replaced with the tires for life program and we werent unhappy with that. However we are late getting our oil changed by about 2000-3000 miles due to having 3 kids and only 1 of us works, so there isnt much time to fit an oil change into our schedule! So my husband took the car in for regular maitenance, oil change and the tires need to be changed now since they are really worn out and they WILL NOT HONOR THE TIRES FOR LIFE PROGRAM!!!! Because we missed our alignments and maitenance. They werent very understanding about our situation of having to drive over an hour, 3 kids, one income! Now they want to sell us very pricey tires, plus aligntment! We had the first appointment of the day at 7am, and 2.5 hours later we are told it will be another 2 hours until they get it done!!! Once our contract for the oil changes is over we will not be doing business with Toyota of Orlando ever again!!!!! More