Toyota of Orlando - Service Center

We took our Acura in for bodywork and the team at Toyota of Orlando (Keila, Hector and Victor) did an excellent job. The car came out looking brand new. It is everything I could ask for. Thank you for yo of Orlando (Keila, Hector and Victor) did an excellent job. The car came out looking brand new. It is everything I could ask for. Thank you for your excellent, for your friendly service and great results. I highly recommend them. More

Treated rudely by service consultant. Will not bring back vehicle. Consultant said he didn't know which oil my vehicle takes. I told him that I made an online appointment and that my vehi Will not bring back vehicle. Consultant said he didn't know which oil my vehicle takes. I told him that I made an online appointment and that my vehicle was an option for service. I bring my Toyota there for service and decided to bring my 2020 Chevrolet. However, I will no longer bring my any of my vehicles due to the lack of professionalism. More

1/3/2023 Toyota of Orlando, 2021 rav4 Le. call in with the same issues(battery drainage problems)that was services by them about a year ago which they didn’t replace. I don’t know service adv call in with the same issues(battery drainage problems)that was services by them about a year ago which they didn’t replace. I don’t know service advisor name just brushes me off. “There are nothing that he can do for me and call me SON” I am 55yrs old. Didn’t request any refund, just wanted to know what was my next steps? It sad that this business establishment have this type person working for them. This is my first time ever reviewing on anything or anybody….johnviet2018@yahoo.com More

Muy Mal Servicio traje mi Highlander 2021 para que le hicieran el cambio de aceite y filtro. Y cuando me dan la Highlander y yo la veo por dentro ellos me dañaron el panel del techo por dentro y los pane hicieran el cambio de aceite y filtro. Y cuando me dan la Highlander y yo la veo por dentro ellos me dañaron el panel del techo por dentro y los paneles de los dos lado por dentro me los raparon. Me destruyeron la Highlander por dentro y cuando yo reclamo los daños todos los del servicio riéndose. Para mi esto no es justo. dijeron que fuera hablar con esta 3 Personas para que lo arreglaran lo que dañaron y Gabriela, Agustín y la Señora Cintia no quisieron hacer nada que eso no era Problemas de ellos. Ah y le estoy dando una estrella por que no me deja postear lo escrito. Muy mala experiencia no vuelvo a comprar un auto en la Toyota of Orlando y mucho menos darle un servicio. Mi Gente piénselo ante de comprar un auto con ellos O darle un servicio a su auto.😡😡😡 Mira ahora nadie se quiere hacer responsable de los daños de mi auto. More

I bought a 2022 Toyota Venza with Mr Guilherme Rosa Sales Director and Mrs Isabel at Toyota of Orlando. After signing the contract and leaving the deposit on my way home, I got a call from Mr Guilherme infor Director and Mrs Isabel at Toyota of Orlando. After signing the contract and leaving the deposit on my way home, I got a call from Mr Guilherme informing that he had made a mistake on the price and would no longer sell the car at that price by request of Mr Jordan, the owner of the company.(as a Director he should have taken the responsibility to himself).They wanted me to pay more U$2000 , even though, having already marked up $3000 as market adjustments over MSRP, crazy! I had several calls from them and a lot of pressure, they even claimed that my contract had no legal validity and they wanted me to pay for their mistake. The car was a gift for my wife, which generated a lot of frustration. Finally, the stress was so high that forced us to give up the business. I asked them to provide all paper work that I signed off but they refused. They always found an excuse for not stopping by as they didn’t want to give me any paper signed, except my deposit as they refunded.They didn't even send me the docs by email as it was promised. Be careful with this company, they don't respect customers neither are responsible for nothing they say or write.They have no commitment neither respect to their customers.The situation we lived in there was unfortunate. The Gift for my wife, has become a nightmare… run away from these guys!! Comprei uma Toyota Venza 2022 com o Sr Guilherme Rosa Diretor de vendas e Sra Isabel. Após ter assinado contrato e deixado depósito e a caminho da minha casa, recebi ligação do Sr Guilherme informando que havia errado no preço e não iria mais vender o carro naquele preço, por ordem do Sr Jordan, o dono da empresa, pois queriam mais U$2000, após já terem colocado ágil de $3000. Guilherme insistiu que o dono não havia autorizado a venda. Foram várias ligações e muita pressão, alegaram até que meu contrato não havia validade jurídica e queriam de qq forma que pagasse pelo erro deles.O carro era presente para minha esposa, oque gerou uma grande frustração.Por fim, o estresse foi tanto, que nos forçaram a desistir do negócio.Se negaram a nos fornecer qq documento daqueles que assinei, sempre achavam uma desculpa para que eu não fosse na empresa, nem msm enviaram por e-mail como prometido.Cuidado com esta empresa, não respeitam os clientes nem se responsabilizam por nada doque falam ou ou assinam. Desprezam documentos e não tem compromisso com seus clientes. Lamentável a situação que vivemos.Presente para esposa virou pesadelo… fujam dessa empresa!! More

We have two cars that were recalled for paint problems and Victor in your collision dept handled our problem perfectly….he, as well as the girls at the counter in the reception area at the collision cente and Victor in your collision dept handled our problem perfectly….he, as well as the girls at the counter in the reception area at the collision center were wonderful and very easy to work with…Great employees!!! More

Jason Martinez was amazing at the collision department. It took him no time to figure out why my trunk was leaking and get it fixed and returned! It took him no time to figure out why my trunk was leaking and get it fixed and returned! More

I got charged for service that were not provided and I am having to loose time and money to visit a third time to address and concern with my vehicle. I am rally disappointed, I convinced myself that by goin having to loose time and money to visit a third time to address and concern with my vehicle. I am rally disappointed, I convinced myself that by going to Toyota and paying their prices, I could be assured a reputable job I could feel confident about. I wish I didn't have to go back, but how else do I get the problem solved for which I was already charged. So disappointing. More

Roger provided exceptional service from start to finish! My Toyota Highlander had an issue with the rear wheel assembly, and I was informed what needed to be fixed and at what cost less than two hours after My Toyota Highlander had an issue with the rear wheel assembly, and I was informed what needed to be fixed and at what cost less than two hours after dropping my vehicle off! They ordered the part right away and had it fixed next day. This was the first time I’ve ever needed to take my car to Toyota for an issue in the 7 years I’ve had it, and I was very impressed. Roger was friendly, kept me informed, and was extremely professional! I highly recommend Toyota of Orlando’s service department, they treated me very well and took great care of my Highlander! More