Toyota of Orlando - Service Center

Poor Management Horrible experience with the Collision center. They care about nothing but your money. Poor management and do not keep their promise. Delay the proces Horrible experience with the Collision center. They care about nothing but your money. Poor management and do not keep their promise. Delay the process for some weird reasons. More

Hello do to my experience in the service area is very poor do to first time there for oil change my tundra was scratch on hood and grill and never informed. Second time 1/29 went there fire tire rotation poor do to first time there for oil change my tundra was scratch on hood and grill and never informed. Second time 1/29 went there fire tire rotation and oil change . After they finish they took my car to body shop with no need they took the wrong car wow ok then got home and tire rotation were never done . That very wrong. Not even a call from Toyota of Orlando not professional. Team something is wrong. More

Service Manager isn't customer oriented and very rude I'm a loyal Toyota of Orlando customer for more than 10 years, since they are in the Colonial Dr and all my cars were serviced there. But Yesterday, 1 I'm a loyal Toyota of Orlando customer for more than 10 years, since they are in the Colonial Dr and all my cars were serviced there. But Yesterday, 12/09/2019 I visited twice the dealer to bring service to two of my cars. Also, "Gus" always bring me an outstanding service, always. But Yesterday, when I was walking with "Gus" to pay the invoice, two ladies stop him close to the registers, to ask him for something about the service of her car. In this moment I toke the papers from him to pay the invoice. At this moment the Service Manager, Pellino I think was his name, told "Gus" rudely and unprofessionally way that he should never give the papers to a client to pay, making me feel like a common thief. His comments to Gus about the papers made me feel offended. I think this person should not work in any service area, due to his lack of tact with people. I would recommend anyone to work with service officers and avoid meeting this Manager. More

Manager didn’t care I just had some work done with Toyota of Orlando and total bill for 4-5 hours of work came to 2200. I talked with manager Mr. Emil pellino and he was I just had some work done with Toyota of Orlando and total bill for 4-5 hours of work came to 2200. I talked with manager Mr. Emil pellino and he was rude and didn’t care. The total cost for parts were 550. I told him that I felt taken because the service was done during hurricane Dorian. More

Quick and easy service Carlos was an amazing help with maintaining my car for me. Super happy to be leasing with Toyota of Orlando, can’t wait to lease another car in a coup Carlos was an amazing help with maintaining my car for me. Super happy to be leasing with Toyota of Orlando, can’t wait to lease another car in a couple years. More

Friendly, competent service. I needed service doe on my Kia Soul due to a recall on a part. The service was done within the time the advisor stipulated and the facilities were cle I needed service doe on my Kia Soul due to a recall on a part. The service was done within the time the advisor stipulated and the facilities were clean and comfortable...…..Can't complain about anything. More

Nice. Clean area to wait in and done in less than an hour. I thought I'd be there a bit due to they were busy. Clean area to wait in and done in less than an hour. I thought I'd be there a bit due to they were busy. More

Awesome Large dealership. Great shuttle service and quick service and Carlos the advisor was very helpful. I have nothing negative to say except free water bo Large dealership. Great shuttle service and quick service and Carlos the advisor was very helpful. I have nothing negative to say except free water bottles would been a nice touch like other Toyota dealerships I have been too. More

Carlos was very helpful . I am glad we were able to work together. He was professional and a good communicator. I appreciate his patience and expertise. . I am glad we were able to work together. He was professional and a good communicator. I appreciate his patience and expertise. More

20k mi service Timely efficient service! Carlos was wonderful my car was washed afterwards and it looked great. I appreciated the follow up call to make sure everyth Timely efficient service! Carlos was wonderful my car was washed afterwards and it looked great. I appreciated the follow up call to make sure everything was ok More