Toyota of Orlando - Service Center

Excellent customer service. This what it is all about. The time in delivering and the staff who work on the transportation are very polite and professional. Toyota of Orlando has a great team. The time in delivering and the staff who work on the transportation are very polite and professional. Toyota of Orlando has a great team. More

I had Michael work with me on a small problem with my vehicle, and was dissatisfied with the service, the problem was not solved the first time I brought it in, and I had to bring it in 4 times before th vehicle, and was dissatisfied with the service, the problem was not solved the first time I brought it in, and I had to bring it in 4 times before the problem was completely solved, and while the mechanic was trying to figure out the solution to the problem, he was careless in handling my vehicle, I found my plastic inside my vehicle chipped scratched and damaged from the mechanic banging on my car to try an determine where a loose rattling noise was coming from, and where they added foam on the inside of my car, I found white splotch stains on the plastic furniture on my car that would not come out as well, I also found on the outside of my car chipped paint behind my lisence plate where they had added more foam to get rid of road noise, and some scratches on my door handle and some more scratches near the lisence plate where the chipped paint was. The car was akso left filthy!! Covered in black splotches all over my seats and door handles and foot rest for the driver, it was everywhere, i spent about 45 minutes trying to clean off what the mechanic had left all over the inside of my car. I was also very upset when I got home and found all of this, also the very first night I had came into the service department to get my car worked on, my advisor did not make me feel comfortable at all, he made me feel nervous an worried, because I heard him talking with another service advisor named Daniel that the service was closing, and Daniel had quoted, "I don't think there going to find the noise" and I was told that the dealer was closing in an hour that they probably would not have time to finish working on my vehicle and I would have to return the next day, with that being said, there body language showed no interest in helping me solve my problem, the only thing they seemed focused on was getting home after there shift, it was a very unpleasant experience and I felt like there was a lot of sarcasm as well whenever Michael said " whatever makes you happy Chris", overall the experience was no fun, and my car was handled carelessly by the mechanic and showed no care, I the customer should never feel like this especially when I'm spending $30,000 on a brand new vehicle, an I have a 36,000 mile warranty, and my car only has 16,000 miles on it, and this the kind of service I get, , Although there is good news!! I will be writing a second Great Review! On my 4th visit back to the dealer, I was given a completely new service advisor and new trustworthy outstanding mechanic who is very knowledgable and professional! And I'm excited to write my second review on this new experience with the new service advisor and new mechanic! :-) More

I am a convert. For the longest time, I had phobia of I am a convert. For the longest time, I had phobia of dealerships; then one time, out of convenience because they open on weekends, I went to Toyot I am a convert. For the longest time, I had phobia of dealerships; then one time, out of convenience because they open on weekends, I went to Toyota of Orlando...I was very impressed. My last two visits I have dealt with Derell Roberson and, I gotta say, he is very courteous and polite; during service tasks that last longer than a day, he calls me with an update after events like part arrivals, etc. More

I went in to Toyota to service my car, and I had the opportunity to meet Mr. Daniel Lewis. He is a very nice person , He was very professional and very helpful. opportunity to meet Mr. Daniel Lewis. He is a very nice person , He was very professional and very helpful. More

I recently brought in my 2012 Sienna for it's first service at 5k miles, Emil was so helpful and kind. It's amazing that with all the hustle and bustle in the service lane he was able to make me feel c service at 5k miles, Emil was so helpful and kind. It's amazing that with all the hustle and bustle in the service lane he was able to make me feel comfortable. I was in and out of their in no time. He truly went above and beyond for me. I'm so glad I purchased my van at Toyota of Orlando as I've had not so good experiences at other dealers in the past. Emil is a great asset to your company. Thank you again to Emil. More

For many years, I would only got to Juan Arana to service my cars. When he left the dealership, he recommended that I go to Emil Pellino. I did and have been extremely satisfied with his "whatever it takes my cars. When he left the dealership, he recommended that I go to Emil Pellino. I did and have been extremely satisfied with his "whatever it takes" attitude towards me, my wife and our cars. I constantly recommend Toyota of Orlando to my friends and relatives and have now begun to also recommend Emil. More

Agustin Vasquez was very professional and pleasant. Being a woman it's difficult sometimes when someone tells you what needs to be done with your car but Agustin explained in layman's terms what the problem a woman it's difficult sometimes when someone tells you what needs to be done with your car but Agustin explained in layman's terms what the problem was. More

Great Service as always. We always tell all our friends what great service we get here. We love Toyota of Orlando and have bought many cars there. what great service we get here. We love Toyota of Orlando and have bought many cars there. More

Serice performed was was very good and done on time. Several recalls I did not know about where mentioned and taken care of at no cost to me. Several recalls I did not know about where mentioned and taken care of at no cost to me. More

Mr Pellino, was courteous and friendly. As soon as i got to the dealer i was approached and guaranted, my car would be serviced for the recommended mileage. I recieved a call in no time my car was serviced to the dealer i was approached and guaranted, my car would be serviced for the recommended mileage. I recieved a call in no time my car was serviced and ready to go..Kudos!!! More