Toyota of Plano

The best car sales person I ever met, thanks ! He was very professional and patiently gave me time to get familiar with my new car. Very knowledgeable about cars and it’s funtions. He is very clean He was very professional and patiently gave me time to get familiar with my new car. Very knowledgeable about cars and it’s funtions. He is very clean excellent presentation and customer services is the best. I highly recommend him, thanks again. More

Unmatched Experince Craig had the best customer service I have ever encountered. I am by far the pickiest person ever and loves luxury cars. But Craig took the time out t Craig had the best customer service I have ever encountered. I am by far the pickiest person ever and loves luxury cars. But Craig took the time out to explain why I would need a more reasonable and reliable vehicle. He introduced me to my new vehicle and I completely fell in love with it. He has truly changed my life with this vehicle. I told all of my co workers about his service. Plus it was so speedy!!!! More

Superior Service at Toyota of Plano pre-owned vehicles I just want to give Craig Vlasek a bunch of credit for looking out for me on a car that I wanted, but was supposedly already sold. I told him if it fe I just want to give Craig Vlasek a bunch of credit for looking out for me on a car that I wanted, but was supposedly already sold. I told him if it fell through to call me and sure enough he did. I was on my way to buy a different car, cancelled with the other dealership, went back to Toyota if Plano, Craig greeted me at the door and I bought a car. The process was seamless and Craig explained everything perfectly. Can’t go wrong with Craig. Thanks for everything! More in finance was very nice and pleasant and great to work with as well. More

Unique purchase with ALI BAHADORI It was an excellent experience.actually with MR ALI BAHADORI and I hope to work with him again and I recommend him to all Toyota consumers It was an excellent experience.actually with MR ALI BAHADORI and I hope to work with him again and I recommend him to all Toyota consumers More

Thanks for Courteous & Respectul Treatment of my 93 old Dad My Dad is no longer able to drive. Roberto Guido helped us return his lease car - with unfailing courtesy, patience, professionalism and respect. __ My Dad is no longer able to drive. Roberto Guido helped us return his lease car - with unfailing courtesy, patience, professionalism and respect. ______ On Wednesday, July 25th my 93 year old father returned his Toyota Highlander lease car to Toyota of Plano. He’d made the decision to ‘hang up his spurs’ and leave the driving to others. My Dad has owned Toyotas since 1980. That first Corolla was passed on to my brother, it transported him from Texas to graduate school in Ohio and was his family car until 2001. In recent years my Dad leased a series of Toyotas – driving each for the contract period and then turning it in for a new one. This year, incapacitated by fall, he my mother moved from their home in College Station, Texas to an assisted living apartment in Plano. His decision to relinquish his Highlander had two unaccustomed elements. For the first time he was returning his car before the lease expired. Secondly, he was dealing with a new and different Toyota Dealership. When we and I arrived at Toyota of Plano, we were greeted by a young salesperson, Roberto Guido. Immediately, Roberto took us under his wing and guided us through the process. What truly impressed me was the manner in which Mr. Guido dealt with my Dad. He was unfailingly courteous and patient - professional and respectful. To understand the depth of my appreciation for this treatment, please allow the following digression: Until this summer, my Dad lived over thirty years in College Station - the home of Texas A&M University. After his service as a decorated infantryman during World War II (Bronze Star and two Purple Hearts), he attended A&M, graduated and earned a commission in the United States Air Force. (Many of these stories are told in two books – just enter an Amazon search for “Duke Hobbs.”) Following the Korean Was he went into business for a number of years – retiring from a brokerage firm that he co-founded and led as Vice President. He was asked to return to A&M where he taught in the College of Business for over twenty years. In College Station, my Dad is truly a revered fixture – known and respected by local government officials, University Administrators, faculty and students. He has been a leader in University commissions, former faculty club president and is a recipient of the University’s Distinquished Alumnus Award. I mention all of this, by way of contrasting his experience since moving up here. As his son, I have observed and been appalled by how little interest, appreciation or regard is shown to older citizens. I have watched as my Dad is ignored or treated with insolent impatience. Sadly, younger people seem particularly guilty of this. They seem oblivious to the sacrifices made my men and women of my Dad’s generation – who literally saved our (and THEIR) way of life as free Americans. I relate all of the above, as a contrast to my Dad’s treatment at Toyota of Plano – and particularly by Mr. Roberto Guido. First of all, this young man offered his help with no apparent benefit to him. I assume that his income is largely based on commissions - and I’m certain his time and patience with my Dad meant opportunity costs to him. Secondly, his words, actions and demeanor were the absolute epitome of professionalism and courtesy. Were I to recommend a secondary business enterprise for Toyota – I would suggest putting Mr. Guido in charge of a new profit-center - selling Customer Service training to other businesses in non-competing industries. Finally, I must admit that my wife and I have been reliable Honda customers for several decades. Following this experience, we have resolved that our next new car purchase will begin with Toyota of Plano. Best regards, D Hobbs More

An example of a great service! Bill Vaughn is very professional,easy to work with. He presented all the options and was helpful to choose the best deal.Bill was very clear and thor Bill Vaughn is very professional,easy to work with. He presented all the options and was helpful to choose the best deal.Bill was very clear and thorough answering all my questions. I would highly recommend his services to my friends and anyone who is on the market for new or used car. More

Fantastic experience we have been using Toyota for many years and been to many toyota dealerships until we came to Toyota Plano Plano and met Micheal. He is the next level we have been using Toyota for many years and been to many toyota dealerships until we came to Toyota Plano Plano and met Micheal. He is the next level of sale person who help you get the car and the price what you want. No tricks like other sales person from many Toyota dealerships. if you want the new car, come to toyota of Plano and go to see Michael Dillard. More

Horrible service department I have now been to Toyota of Plano two times and neither visit has been pleasant. I'll explain... First visit - I called to make an appointment to I have now been to Toyota of Plano two times and neither visit has been pleasant. I'll explain... First visit - I called to make an appointment to have the oil changed and tires rotated on my truck. The day they had available I had an appointment at school that I couldn't miss. I ask the woman who is helping me make the appointment how long and oil change and tire rotation takes. She says an hour, an hour and a half at most. I err on the safe side and make my appointment 2 hours before my school appointment. I arrive 15 minutes early and I stand in the service bay next to my truck for 12 minutes before anyone even acknowledges me. 12 minutes is a long time when you're just standing there awkwardly. Finally someone comes to help and gets my paperwork together. They take me into the service advisers office and before doing anything I confirm with him that I will be out in less than 2 hours. His response? "I can't promise that" I explain my school appointment and that the woman I made the oil change appointment with said an hour and a half max. He shrugged and suggested I take their shuttle. Fine. He asks where I am going and it's 8 miles away. He immediately responds that the max for the shuttle is 7 miles. Really?? You aren't completing the work on my truck in the time promised and you are going to argue with me over A mile?! And to that point - an oil change and tire rotation takes 45 minutes max so 2 hours is more than generous. Finally he agrees to shuttle me to my school appointment and tells me just to call or text him when I am done to have the shuttle bring me back to the dealership. So as I'm wrapping up I call and text him to which I get no response. So I call the dealership and just tell them to send the shuttle. OVER AN HOUR LATER the shuttle arrives. I get back to the dealership and the adviser is nowhere to be found, I end up getting helped by someone else. And not to nitpick but they ran my truck through the wash and it came out looking worse than when I brought it in. Second visit - I receive a Service Bulletin that my ECU needs to be reflashed. So once again I make an appointment. At least this time I was greeted in a timely manner when I arrive. The guy gets my name and off he goes. He's gone for probably 5 minutes (meanwhile its over 100 degrees outside and I'm just standing there). Finally he returns and says that they can't get me in today and I should leave my truck until tomorrow. I have an appointment! And its 4 hours prior to when the service department closes! He offers no explanation and leads me to the service advisers office (Chris Kim) who said he needs 5 hours to complete this SB. Ha! It's a reflash, it takes just a couple minutes on Techstream. Once I call him on his BS he tells me that he is backed up and won't be able to do it today. What aggravates me the most is that they couldn't be bothered to call or email me letting me know that they needed to reschedule. This dealership isn't close to me so round trip I was on the road for over an hour and wasted my gas. Do I get an apology? A free car wash? Any kind of empathy? Not even close. Chris just tells me I'll need to come back and goes back to his computer. Un-freaking-believable the lack of customer service this dealership has. What's funny is that I planned on looking at one of the used cars they had on the lot while I was waiting on the reflash. But I can confidently say that I would NEVER buy a car from these clowns. Moral of the story - STAY AWAY FROM THIS DEALERSHIP! More

Friendly I’m glad I met Max because he have the greatest patience as well as try his best to help you out to get the car you need I’m glad I met Max because he have the greatest patience as well as try his best to help you out to get the car you need More

Great experience We had a great experience purchasing our 2018 Toyota Camry. Antonio was awesome to work with, no pressure and answered all of our questions and helped We had a great experience purchasing our 2018 Toyota Camry. Antonio was awesome to work with, no pressure and answered all of our questions and helped us get a great deal on our vehicle. I would highly recommend Toyota if Plano. Ask for Antonio you will be glad you did. More