Toyota of Plano

Finance guy Adnan Yousuf was not honest when explaining loan contract. There were fees added that were not explained! Ask questions before your loan contract.

The worst treatment I have ever received when buying a car. They are not giving it to me. My name is Nain Avila. I have 2 days trading a toyota tacoma 2020 SR5 Acces cab. The worst seller that could touch me named AYMAN. He told me at the end of the negotiation that everything was ready. I live in Austin and had to travel. When he told me that everything was ready I just had to get to sign and I could go back to Austin so I wouldn't miss my day at work. I left austin a journey of almost 4 hours. I arrive at Toyota of Plano, they make me sign papers and an hour and a half later they tell me that nothing is smooth and that the banks are closed. The financier's excuse was that the seller did not tell him that the deal was done. And the seller with his importance towards the problem in zero says that it was bad communication of him with the financier. Where I have in writing in messages with the seller that everything is ready and that he could come to sign. Travel from austin to plane in a rented car and without extra clothes. At the end of it all, I stayed flat without a car and without clothes. Practically on the street thanks to the deceptions of a salesman who never cared about my time making me travel a long way because he has nothing to lose. If you want to waste time with this class of salesmen go to Toyota of Plano. They are specialists in defrauding them.

The sales process and salesmen was phenomenal until we went to finance... high pressure and manipulative sales techniques to increase the payment more than $200 a month in add-ons/up sales. Please be prepared for this if you choose to shop here. The customer service after the sale was abominable - when you call the receptionist she provides you with misinformation and/or redirects your call and passes you around. The GM harassed my fiancé at her work without respect to her employer. When she returned his call immediately afterward, the receptionist lied to her and told her that he was at home sick. Toyota Finance couldn’t even get through to their finance department when attempting to call to figure out why the paperwork was so messed up. The Toyota Finance company repeatedly apologized for this dealer's behavior and comforted us by letting us know this is not how their customers are/should be treated. Less than 30 days later we needed to go to the service department due to issues and they were absolutely useless. Very disappointed in this experience that is not even finished as of yet - pray for us, y’all.

Anwar Achankunju is a great person to do business with. He is smart, honest and reliable Individual . I you want buy a Toyota go and see Anwar. Thank you Anwar for your helping us to finding our New car. God bless you and your family and Toyota of Plano.

The Toyota of Plano team made my first car buying experience incredibly smooth with their patience, attentiveness, and diligence. Many thanks to Pouria and Adnan! I could not be more satisfied with my purchase.

I tried calling Toyota of Plano service 4 times today. Each time I was hung upon. The front desk was kind, but only willing to "transfer" me to service again. I was able to get through one time and the question of how long my first service would take seemed to hang them up. No one ever came back to the phone after what seemed like 20 minutes on hold. I guess that new dealership doesn't need my business that bad.

Had a great experience with Toyota of Plano. Very professional group of people from sales person to management. Will be returning and recommending to friends and family. Thanks John and the team at Toyota of Plano.

Had a great car-buying experience with Ali and Sama last week ! they were attentive, honest, knowledgeable, and very patient with us . ! really treated me like family and took care of me! Everyone here was wonderful to work with along with Sal our finance person! I know there were many other wonderful people working behind the scenes! I love the car and I love Toyota of Plano! 🥰 We will definitely be back to buy another vehicle in the future ! .

Thank you, Jose Campos! You made Truck buying fun and easy. Jose is the most caring and honest salesman. It was a pleasure to meet & work with him. As most of us know, going to a car dealership can be exhausting and strenuous . I strongly recommend you STOP looking at any other dealership and *head straight over to Toyota of Plano* Seriously, it’s worth it. I would highly suggest taking a trip to Jose Campos at Toyota of Plano!

Our son made contact with Patrick for information about a specific vehicle listed online we came yesterday Saturday July 18th and were very pleased with our whole experience .We have purchased several vehicles before and this was the easiest experience we’ve had .We would definitely recommend this dealership if your in the market for a new or used vehicle this is definitely the place to go we drove 2 hours but well worth the drive thanks again to Patrick and Kash