
Toyota of Plano
Plano, TX
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I was here 3 hrs for a battery change even tho my warranty was covering for the battery Jonathan couldn’t take 5 min of its time to call me and let me know I had to go in and asked he said to wait an warranty was covering for the battery Jonathan couldn’t take 5 min of its time to call me and let me know I had to go in and asked he said to wait and see if I can get approval for a loaner and leave the car there he said yes but later on I got told they were no loaner so 4 hours waiting and I had to bring my car back how it is and I had to jumpstart I. The middle of my way home. Never bring your car here for a battery call ahead and asked because you’ll be here 4 hrs u til they actually tell you what’s going on. I asked to speak to a manager and he never showed up and they never let me talk to him such unprofessionalism More
I think Toyota Plano is a great place to take your car. I am an older woman and I have to make sure that my car is in good shape and Toyota makes me feel very secure. I am an older woman and I have to make sure that my car is in good shape and Toyota makes me feel very secure. More
Excellent experience from the time I dropped off my vehicle until it was completed! Carlos Murillo my service rep is always professional in every way! Thank you! Also a Big THANKS to the technician vehicle until it was completed! Carlos Murillo my service rep is always professional in every way! Thank you! Also a Big THANKS to the technicians behind the scenes who do all the work on my vehicle. With the replacement of the AC Blower motor and the clearing of some lines that was causing issues with my AC unit! I drive a 2003 4Runner with 355600 miles and the AC is still blowing cold air with this repair. More
I had a very good experience. Dalton Lee helped me and gave excellent customer service. He answered all of my questions and had the service techs perform all of the services I r Dalton Lee helped me and gave excellent customer service. He answered all of my questions and had the service techs perform all of the services I requested. I am from Spokane, WA here visiting my son and Dalton made me feel right at home. I will definitely use your dealership again if I need service while visiting in the future. Thank you, Ron Steele More