Toyota of Plano

Provide prompt and excellent customer service. I will definitely take my Toyota Camry and my other vehicles to this dealership. I will definitely take my Toyota Camry and my other vehicles to this dealership. More

I had an excellent experience at Toyota of Plano! My service advisor, Caitlyn Potter, was absolutely amazing. She was friendly, professional, and made everything so easy from start to finish. Caitlyn My service advisor, Caitlyn Potter, was absolutely amazing. She was friendly, professional, and made everything so easy from start to finish. Caitlyn kept me informed throughout the process and made sure my car was serviced quickly and efficiently. I was so impressed by how fast everything was done without sacrificing quality. Thank you, Caitlyn, for the outstanding service — I’ll definitely be coming back! More

I use toyota of Plano for service for my Sienna hybrid. My service advisor is Marco. He is the best customer service person I have ever had at any dealership. I used to go to Sewell but they had nobody My service advisor is Marco. He is the best customer service person I have ever had at any dealership. I used to go to Sewell but they had nobody this good. Your welcome! More

I really appreciate how accommodating Toyota of Plano was this week. I had a slow leak in my tire and they found there was a nail in it and were able to replace my high performance tire quickly. I didn’t eve this week. I had a slow leak in my tire and they found there was a nail in it and were able to replace my high performance tire quickly. I didn’t even think they’d have it in stock. More

Always get the best service with fair pricing, honestly, timely customer service, communication, and integrity. timely customer service, communication, and integrity. More

Every one was pleasant, and my service was done in a timely manner. I will definitely be back. timely manner. I will definitely be back. More

I had a good experience with dealership. They done the job with care and that saved me time! Thanks! They done the job with care and that saved me time! Thanks! More

I wish I could give 0 stars! ! These people are shady, lying, manipulative men. They degrade women and do not sell ethically. My mother bought a used car from here. Car was checke ! These people are shady, lying, manipulative men. They degrade women and do not sell ethically. My mother bought a used car from here. Car was checked over and needed struts and control arms. Replaced control arms and lied about replacing the struts. Then they checked over the transmission and said the front right pump was bad and the whole thing would need to be replaced but they’re not replacing it and whether she likes it or not she needs to take the car. They also said if she didn’t want the car anymore that they would not be returning her down payment to her. After the fact when they screwed up the loan and it got denied AFTER she already has had the car for over a month, the used car sales manager EDDIE called her and said this all makes him look bad and they need to fix the problem because it makes him look really bad. He also lied and denied that they told not only my mom of the problems with the car but my husband as well, they also decided to put in a fake service appt saying they checked the car and it was good. They never ever had the car the day they put in the service request and my mother was in surgery that day. This is all a mess. My mom was sold a broken car and all EDDIE wants is to make himself look better so he can get his end of year bonus. RUN FROM THIS DEALERSHIP. They’re a mess and is awful. Worst experience with a car dealership. More

On 09/19/2025, I brought my Camry for oil change, Toyota Plano did extra inspections for me and suggested to also change engine and cabin filters and replace water pump. I rejected the filter change and acc Plano did extra inspections for me and suggested to also change engine and cabin filters and replace water pump. I rejected the filter change and accepted water pump replacement. After I got back the car I ordered engine filter from amazon. When I received the filter and tried to replace it, I found the hood latch would not open, I drove the car back to the shop, they helped to open the hood. I drove car back to home and tried to replace the engine filter again, but found both hood lift struts stopped working, they would not support hood from keeping open anymore. I replaced battery a month ago the hood lift support worked perfectly at that time. the shop changed the oil days back and not complaining any problems on the hood lift support. The service manager even said if there is hood lift struts problem during oil change, they would have reported it as it is a potential revenue for the shop. So the struts worked fine before, and according to the service manager, it was also fine during the oil change, but was bad the first time I tried to open the hood. Yet the service manager refused to take any responsibility. It was really disappointing and a very bad experience. More

Our Camry looks and drives great 👍. The dealership always delivers. Thank you for the great service, and my service advisor, Carlos. The dealership always delivers. Thank you for the great service, and my service advisor, Carlos. More