Toyota of Plano

Both Antonio and John were great. They went the extra mile and made the purchasing process quick and painless. I was in and out in less than 30 minutes. Thanks Guys! mile and made the purchasing process quick and painless. I was in and out in less than 30 minutes. Thanks Guys! More

Let me start by saying the car I ended up buying at Toyota of Plano is exactly what I wanted, but the process getting there was VERY PAINFUL!!!!! I spent HOURS waiting for people to answer questions, f Toyota of Plano is exactly what I wanted, but the process getting there was VERY PAINFUL!!!!! I spent HOURS waiting for people to answer questions, fill out paper work and I was even told on TWO occasions they could NOT sell me the car I wanted. The only time satisfactory resolutions were made, is when I asked the GM and part owner Rusty to become involved. Otherwise the deal would have never happened. The lack of knowledge and interest on the part of sales associates and MANAGERS regarding programs for handicap individuals is astounding. There was no mention from ANYONE at Toyota of Plano regarding rebates of sales tax and/or Toyota rebates for handicap persons, even though I was VERY CLEAR I was buying the Sienna to accommodate a wheelchair and lift . The errors made on my paper work were numerous even OVERCHARGING me $2,000 at one point . The sales manager (Tim) confused me (not sure if this was intentional) by asking me to sign papers that were incorrect. When I pointed out the errors, he came back in the room with one correction and asked me to sign again. Then I pointed out the other errors AGAIN and he left the room and came back with a different change on the paper work. The multiple attempts and the time it took caused me to sign a deal overcharging me $2,000 which was only discovered AFTER I made out my check to Toyota. When the GM finally entered the deal - AT MY REQUEST (on 2 separate occasions) , he resolved everything, getting me the car I want at a good price, so he gets a GREAT rating. Other people I worked with there (about 7) were not good at their job. In fact, my original sales man (Halit) DUMPED me because I asked too many questions and he said it wasn't worth the $150 he was getting in commission. After I got the car home, I had some questions/problems which prompted me to call my newly assigned sales associate (John). On 1/31/13, he said it was the last day of the month and everyone was too busy to walk me through Bluetooth set up over the phone. When I pushed him further, he FINALLY helped me, which took LESS time than our conversation about NOT being able to help me. Then he left on vacation so he couldn’t answer further questions. Because he was on vacation, I called his boss (Lee) but had to leave messages (2) on his voice mail. To this day, he has still NEVER CALLED ME BACK. Many of my questions were answered by the national customer service department of Toyota rather than the Toyota of Plano dealership. ONE MAJOR PROBLEM THAT STILL EXISTS.....I STILL DO NOT HAVE MY HANDICAP LICENSE PLATES, BECAUSE THE PERSON WHO CLOSED THE DEAL (JAY) LOST THE ORIGINAL DOCTOR'S FORM I GAVE HIM SAYING I WAS HANDICAPPED. TOYOTA OF PLANO TOLD ME TO GET ANOTHER FORM SIGNED, WHICH COST ME A DOCTOR'S VISIT CHARGE AND A LOT OF PAIN GETTING TO THE DOCTOR'S OFFICE. TOYOTA OF PLANO WANTED ME TO BRING THEM THE NEW FORM, BUT SINCE I HAVE AN HOUR TRIP TO THE DEALERSHIP, I ASKED THEM TO PICK IT UP (ONLY FAIR SINCE THEY LOST THE FORM IN THE FIRST PLACE). BUT TAMARA (CUSTOMER SERVICE MANAGER) TOLD ME "THEY DID NOT DO THAT" AND I WAS TOLD TO MAIL THE FORM. NOW THEY STILL DON'T HAVE IT (I BELIEVE THEY LOST IT AGAIN) AND EXPECT ME TO GET MY DOCTOR TO SIGN A THIRD FORM (WHICH HE DOES NOT FEEL COMFORTABLE DOING). I DON'T KNOW HOW OR WHEN I AM EVER GOING TO GET LICENSE PLATES FOR MY NEW TOYOTA. THIS ADDITIONAL STRESS IS NOT GOOD FOR MY CONDITION!!!!! I hope this kind of treatment doesn't spill over into the service department, or I am going to regret my choice of Toyota of Plano for many years to come. There are a lot of Toyota dealers in the metroplex and I suggest to all those reading this review, if you care about how you are treated, buy somewhere other than Toyota of Plano. Or deal ONLY with the GM Rusty Gentry who was the only person interested enough to resolve some of my issues (I hope he steps in and resolves the license plate problem soon.) More

Jacoub met me at 8:30 am today (Saturday) to test drive a car. Then I spent the day driving all over the metroplex to check out similar cars. He called me thoughout the day to see how it was going. After a l car. Then I spent the day driving all over the metroplex to check out similar cars. He called me thoughout the day to see how it was going. After a long day, I returned to the salesperson that felt more like a friend! The quality of the car was much better than the others I drove at different dealerships. Jacoub was with me until after 9:00 pm when I drove away in the new car (the one I should have just bought at 8:30 AM). My experience with John Donawho was also great. I've never enjoyed the finance process of buying a car as there is usually something in the contract that you said you did not want. Not this time, it was quick and there were no surprises...I'm impressed. I've purchased 2 Toyotas in 5 weeks...I'm sorry Toyota of Dallas, Toyota of Plano has you beat!!! Cindy O. More

Buying from John and the Toyota of Plano family is what buying a new car experience should be for everyone. This is my second new purchase from John within a year. From the very beginning John was very h buying a new car experience should be for everyone. This is my second new purchase from John within a year. From the very beginning John was very helpful and really understood what I was looking for. When I first contacted him, he did not have the exact car I wanted and he went above and beyond to get it. Not once he rushed me or showed any impatience like most sales personnel will show. The entire purchase experience was all about me and what I wanted, making feel very much in control. Clearly John and Toyota of Plano are all about taken care of the customer and when my purchase process concluded I felt so happy and satisfied with my car and most of all with his personable service. John really made my purchase experience fun and when I drove off in my new car it remind me as a kid and the perfect Christmas morning when I got everything I wanted... More

My primary contact for the sale of my 2005 Sienna and the lease of a new Sports Camry was handled by Halit Ozaltun. I had an extremely positive experience with this gentleman and the dealership. Everything w lease of a new Sports Camry was handled by Halit Ozaltun. I had an extremely positive experience with this gentleman and the dealership. Everything was handled with precision and professionalism. It is not often that you as a consumer may dread the experience of getting a new car. This was not the case for me this time. I actually enjoyed the experience, made new friends and am delighted with my new vehicle. Everyone seemed to come together as a team to get me an "emergency" cash distribution I needed for a personal matter and they handed me a check, as promised and without delay. You can tell that there is a comrade between upper and lower management. On a scale of 1-10. I would give my experience an 11. The dealership is very well located to me and that also is a plus.The finance team was terrific in going over all details and was able to answer any question I had. They made the process very quick - from start to finish I turned in a used car and drove out with a brand new one in less that 2 hours. I've been driving from 46 years and I can't recall a more positive experience that this. The car handles very well, is very sporty and I've received a number of complements about it. So I'm pleased with the product and the driving experience - especially it's ability to interface with my iPhone. Terrific sound system by the way. I also feel comfortable with Halit to put him on my speed dial because i know he is the kind of person that takes great pride in customer satisfaction, never pushy. He was very thorough, patient and attentive to all my needs and concerns. A+ More

This was by far the easiest new car purchase I have ever made. Both Robert and Faz made certain that I was being taken care of and there never a moment that I felt the transaction was lagging. I will highl made. Both Robert and Faz made certain that I was being taken care of and there never a moment that I felt the transaction was lagging. I will highly reccomend both men and the dealreship to my friends. More

Brian spent lots of time with me, being as kind and polite as I could have asked for. He wasn't pushy but was factual and seemed to know the process and the cars very well. He and his manager worked w polite as I could have asked for. He wasn't pushy but was factual and seemed to know the process and the cars very well. He and his manager worked with me as best they could, and we wound up having a very pleasant interaction. We were even laughing, and I was told that doesn't happen a lot during car transactions. Brian is my car "person" from this day forward. You have a wonderful employee. More

Anwar is a true pleasure to work with. I had asked him for pricing 6 months earlier on an entirely different vehicle and while I did not buy at that time he supplied me with all the information I asked of for pricing 6 months earlier on an entirely different vehicle and while I did not buy at that time he supplied me with all the information I asked of him. Never being pushy but always being helpful. Six months later I decided on a whim it was finally time to get that new car but a different choice then I started with and when I inquired about it on line a very helpful gentleman helped me out graciously and courteously. About a day into the process I remembered the other gentleman who had helped me 6 months earlier and thought it was bad business on my part to not take my purchase to him. So I went back and checked through my emails to find the name and yes it was same person. Anwar was so helpful once again. You don’t run into people this diligent and kind very often in life, certainly not in business transactions. Do yourself a favor, if you need a car and it’s a Toyota, go see Anwar, you will be glad you did. I love the follow up from Toyota of Plano as well making sure I am happy with my purchase. They do not treat you with an out of sight out of mind attitude at all. More

I have had best customer service from David Rodriguez. He has shown a lot of patience and friendliness while he helped me buy my first car. has shown a lot of patience and friendliness while he helped me buy my first car. More