Toyota of Plano

Came in for a simple coolant leak I thought might be a hose or something. They claimed the leak was coming from the thermostat. Charged me $300 to change the thermostat. In the process, they broke the hose or something. They claimed the leak was coming from the thermostat. Charged me $300 to change the thermostat. In the process, they broke the drain cock valve trying to empty the radiator, couldn't locate a replacement part, and so charge me another $150 for a 3rd-party radiator. $600 and 2 days later I got my car back, still with the same coolant leak I originally brought it in for. Service manager was rude and confrontational. Wouldn't introduce himself properly or even give me his name. Service people seemed uninformed and inept. Routinely could not identify problems in advance, find the right replacement parts, and leave you waiting all day at the dealership before telling you to come back tomorrow. What really gets me, is this is the dealership where I originally purchase my car. You would think that customer service to their own customers would be important to them. If you can't trust the people you bought your car from to give you good service, don't buy from them. More

While I was driving, I saw tire pressure check sign and brought my Camry to this place. Staff found my right rear tire had a nail poked.. Before starting to fix it, he inflated tire not to cause additional brought my Camry to this place. Staff found my right rear tire had a nail poked.. Before starting to fix it, he inflated tire not to cause additional damage and fixed it in reasonable time.. More

Toyota of Plano really made me feel comfortable and at ease when trying to find my first car. Brian was extremely helpful and sincerely wanted give us the ultimate bang for our buck. As of now I love my c ease when trying to find my first car. Brian was extremely helpful and sincerely wanted give us the ultimate bang for our buck. As of now I love my car and I have no problems with it at all. The service department is great. More

Extremely courteous; highly knowledgeable; Never pestering; highly enthusiastic about his job and his customer. You should be proud to have him on your team. I already referred another customer to pestering; highly enthusiastic about his job and his customer. You should be proud to have him on your team. I already referred another customer to him. More

Very friendly and honest sales team. Great price on the car. Would definitely recommend Antonio to all who are looking for a used toyota in the Dallas area. car. Would definitely recommend Antonio to all who are looking for a used toyota in the Dallas area. More

I am a very detailed person requiring lots of information and time to make a decision. I began my search comparing 5 different suvs and Sam was great about making sure I had the information needed to make th and time to make a decision. I began my search comparing 5 different suvs and Sam was great about making sure I had the information needed to make the best decision. He certainly knows his cars. I visited 3 times and he was great every time. I never felt pressured yet he was very responsive to every phone call, text and visit. Sam even made the buying process easy and we were out in one hour with my new car! I visited two toyota dealerships and was most impressed with the Plano location. More

We had the best overall car buying experience we ever had. The staff is friendly and not pushy. Definitely will recommend! "Thanks again!" Ted Gomez had. The staff is friendly and not pushy. Definitely will recommend! "Thanks again!" Ted Gomez More

What a relief to be driving a brand new Toyota Corolla! And to find a salesman who is honest and doesn't try to manipulate a buyer who is making a major decision. I highly recommend Dave and this dealersh And to find a salesman who is honest and doesn't try to manipulate a buyer who is making a major decision. I highly recommend Dave and this dealership. More

Buying a car is usually not a fun experience. We had driven several Camry's in the last 4 weeks and could not make a decision. We looked, made phone calls and visited over 8 dealerships and could not f driven several Camry's in the last 4 weeks and could not make a decision. We looked, made phone calls and visited over 8 dealerships and could not find the right car. At Toyota of Plano, Tip Dickerson made it enjoyable, taking much of the stress away. He was very professional, but at the same time, familiar and fun to talk with. He answered all of our questions with a smile (even the questions we asked several times) and gave us great advice. He spent over 3 hours with us, while we test drove 4 vehicles. The last car we looked at was the one we bought. We would like our friends to have the same experience some day when they look for a car, so we will recommend that they come see Tip when it's their turn. I'm sure the other salespeople are very proficient, however, WE "TIP OUR HATS TO TIP"(Dickerson) We LOVE our new 2011 Camry!!! More

Joe Camarena from Toyota of Plano helped me to get good deal and get good car. customer care is extremely good. I am happy with all services and support provided by Toyota of Plano. deal and get good car. customer care is extremely good. I am happy with all services and support provided by Toyota of Plano. More