Toyota of Plano

Wanted to purchase vehicle at end of lease. Went in and completed paperwork, declined extended warranty and was on my way. Received multiple phone calls and text within 2 hours of leaving telling me to ca completed paperwork, declined extended warranty and was on my way. Received multiple phone calls and text within 2 hours of leaving telling me to call. I called to find out that they had already called my husband who wasn't even on the loan and to be told that Toyota Financial Services would only approve my loan if I added the $3600 warranty, added spouse and that I needed to return to sign the papers ASAP. I called Toyota Financial myself and found out that the warranty was absolutely not a requirement and they advised me to call the dealership back and notify them that I wished to proceed without it. I did this and my husband contacted them as we both were very upset that they would go to that level to try to scam us. Believe it or not we never received any form of apology, we were simply told that it was a miscommunication! Unbelieveable. However, since my husband does actually need to be added to the loan and the paperwork is not final we will be taking our business to a different dealership. This dealership is untrustworthy! More

We recently purchased our second new car from Toyota of Plano and it probably will not be the last. Customer service from everyone was outstanding. Sales people made us feel like we were the most important Plano and it probably will not be the last. Customer service from everyone was outstanding. Sales people made us feel like we were the most important people on the lot. The upgrades we made to the care were completed ontime and right. Prive was great compared to other dealerships. Additionally we continue to take our cars in for service...not one issue for 5 years with one car and 1 year with the other. Ask for Tim O'Grady for Sales or Derek Canterbury for Service! More

I usually donot write reviews but I visited Toyota of plano twice despite seeing and hearing bad reviews about this dealership. and found exaclty that they are the biggeest cheats. so wanted to put in a plano twice despite seeing and hearing bad reviews about this dealership. and found exaclty that they are the biggeest cheats. so wanted to put in a word and spare other some time by avoiding this dealership. these guys donot remotely understand the meaning of customer satisfaction and on top of that play games with the customers. they will show some random customer to you and tell you that the other customer is here for the same car as you to put pressure. the service is disgusting and they are very rude with the customers. have seen the director there called kia petterson , he is the worst sales manager one can ever interact with.. beware of these guys.. afterall all these bad reviews about them do convey something . i learnt it the hard way. but happy that i didn;t buy a car from them otherwise i donot know how there aftersales service would have been More

Be prepared for the sterotypical horrible buying experience. Great talk in the beginning. Then you get the back and forth to the sales mgr..down to asking for $50 more! If the car had not been ju experience. Great talk in the beginning. Then you get the back and forth to the sales mgr..down to asking for $50 more! If the car had not been just what I wanted, I would have walked out 10 minutes into the negotiation. Salesman was a jerk. Once the deal was struck, he couldn't wait to get you out. Delivery was a sham. Exactly what everyone thinks the car buying experience is like. Have bought many cars...this was the second worst experience in 50 years. One exception, the business office (contract man) was excellent. The only part of the day that went well. Stay away from this place, even if it costs you a little more. Can't imagine what the service department must be like! More

My experience with Toyota of Plano exceeded any/all expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn' expectations. Evan was extremely helpful, kept me up-to-date on the status of my vehicle and did not try to "pressure sell" me into anything I didn't need. I will go back the next time I need service. More

I went to the dealership on 12-26-09 and put a deposit on a rav 4 and david guarantee the vehicle in 7-10 days. I told david i needed the vehicle before 12-31-09 for the tax credit, he stated no problem. I g a rav 4 and david guarantee the vehicle in 7-10 days. I told david i needed the vehicle before 12-31-09 for the tax credit, he stated no problem. I get a phone call in the afternoon on 12-30-09 we can not get the vehicle. his answer we could not get the car from dealer. No explaination or apology. I also phoned him everyday for follow up, would not return phone calls. HONESTY AND COMMUNICATIONS IS THE BEST POLICY, THERE IS NONE. PLEASE DO NOT BUY FROM THIS DEALER IF THIS IS HOW THEY TREAT THERE CUSTOMERS. More

My Toyota Guy, Fazali Imam, went above and beyond the call to put me in a new Toyota. I had a budget and limited income and he did exactly as I asked and he was not pushy at all like some car salesmen. call to put me in a new Toyota. I had a budget and limited income and he did exactly as I asked and he was not pushy at all like some car salesmen. The finance guy was also equally as great. I was invited to a new car orientation which was very informative and was introduced to all managers who answered all questions asked, no matter how trivial. The entire staff at this dealership was awsome. I have not bought a new car in a very long time and was leary about the experience with pushy salesmen. I could not have been more wrong about this dealership. I would highly recommend this dealership and My Toyota Guy to anyone. I am totally satisfied. More

I was very pleased with my experience at this dealership and with my salesman, Faz. I initially inquired about a Camry over the internet, got exactly the information I wanted by email, and wrapped up the t and with my salesman, Faz. I initially inquired about a Camry over the internet, got exactly the information I wanted by email, and wrapped up the transaction quickly and smoothly the next day. More

Went in to buy a new car. Told the sales person that I wanted to spend no more than 17 grand. He said "no problem" then showed me a car that was 18000. I explained to him that I could not afford more t wanted to spend no more than 17 grand. He said "no problem" then showed me a car that was 18000. I explained to him that I could not afford more than 17. He said "i can fix this, but, do you like it?" Basic model, power windows/locks was the only "perk". Went to "haggle" the price. He said "I am going to take care of you". Went to talk to the "finance" guy...though I dont know why-I already had financing. Was told that He was the one that would be taking care of signing. After sitting for an HOUR waiting for him, I was escorted into his office. He then explained that my credit was "not so good, it is actually pretty low" that 18% was the lowest he could offer me. I WAS APPALED!!! NOt only was I embarrassed but if I had not known what my credit score was going in I would have either taken his offer or left with out the car. I informed him that I already had finincing and that he could take his offer and shove it up his xxx. He got irritated and asked me who my financing was through, asked for the number, and CALLED MY BANK TO FIND OUT WHAT RATE THEY HAD GIVEN ME!!!! (I have to admit that i was a little smug when he got a hold of my mom -who works for a bank and is my loan officer and she chewed his xxx when he asked questions that were none of his business!) When I got back to the salesmans desk to "sign the papers" I realized that I was being sold the car FOR STICKER!!!! When I asked my salesman why he acted as if we had never had the conversation about "I can not pay more than 17". I left the dealership and have never gone back. I wasted 4 hours in that place. I will never go back. More

Do not buy extended warranty from Toyota of plano. They do not honor the warranty. I took my car for a problem with the brake light and the stalling that happens when I steer the car to the left. They di do not honor the warranty. I took my car for a problem with the brake light and the stalling that happens when I steer the car to the left. They diagoned the problem as a piece of hardware ( costing 1400) to replace that should have been covered with the extended warranty. But Toyota of plano refused to cover. The car only had 50K mileage and the warranty was for 100K. Abdul Khalid More